OMPRAKASH G SONAR

R/ ** Ram Avadh Niwas, Janta Market, Subhash road Bhandup ( W) Mumbai 400078, actik1@r.postjobfree.com, Cell - 989-***-****

Knowledge of the IT platforms, technology components on which IT plans are based and Core expertise in implementation and support of IT systems. Proven expertise and strong ability to increase reliability, maximize, productivity and introduce system efficiencies

Areas of expertise Include:-

IT Management

Business Process improvement

Server and Network Setup & Management

Backup & Disaster Recovery

Security Administration

Resource Management

Budgeting & Financial Control

Customer Service

End-user Support

TECHNICIAL PROFICIENCIES

Operating Systems :

MS windows server 2008, 2003, 2000, Win 8, Vista, XP.

Applications:

MS office (Word, Excel, PowerPoint, Outlook, Access, Visio), Lotus Notes, McAfee /Symantec Antivirus, Backup Exec 10

Hardware/Systems

Racks, Servers, Routers, Switches, Desktops, Printers, ADS, DNS, DHCP, TCP/IP, NAT, subnets, CAT6, Fiber, ISDN, Lease line, VPN, EPABX, VOIP Infrastructure

PROFESSIONAL EXPERIENCE

Wellspring Healthcare Pvt. Ltd

Work as a Manager IT

(2 may 2014 - till Date)

Managing IT Projects for setting up of new clinic as per company department requirements.

Finalize the Clinic Layout as per each department’s IT requirement.

Currently Manage and control escalation for 24 No’s Clinic & corporate office with the team of 3 technical staff and 1200 Plus employee’s Pan India.

Manage procurement of all IT infrastructures like Software’s, Hardware’s & Licensing.

Manage procurement of PRI & ILL connection from different ISP till link commissioned.

Ensuring maximum uptime of IT infrastructure

Maintain File server, Backup storage and Antivirus for all IT Infrastructure.

Maintain current, accurate and updated inventory of all Infrastructures.

Ensure, update and cross verify the tracks of all software licenses should be updated according to compliance.

Assists staff in understanding and using of technology by conducting regular staff technology trainings.

Coordination between departments and offices for IT support to avoid escalations.

Adept in building strong relationships with IT staff, customers, vendors and third party contractors.

Resolving problems by coordinating with vendors & staff.

Manage internal & hosted IT infrastructure like firewalls, servers, routers, switches and mail and file servers.

Monitoring bandwidth utilization (local and wide area) and optimizing network utilization and costs

To Support, Maintain & Manage end user office Network connectivity Proactively

Support revenue growth by negotiating with Vendors to provide customized cost for procurement of any IT Products.

OSOURCE INDIA PVT LTD.CO

Manager IT

(16th July 2012 - 9 Nov 2013)

Manage and control 6 no’s of Branches with 12 no’s of technical staffs across India.

Manage internal & hosted IT infrastructure like firewalls, servers, routers, switches and mail and file servers.

Check & review call reports on daily, weekly & monthly basis for all IT infrastructures issue related to software’s and hardware’s.

Prepare and manage engineer reports like Key Result Area (KRA), Performance appraisal, Shift handover, Leave & attendance, PMC checklist, Asset inventory, Calls and incident reports.

Prepare and conduct weekly and monthly review meetings with the team & management.

Manage procurement of all IT infrastructures like Software’s, Hardware’s & Licensing.

Maintain current, accurate and updated inventory of all Infrastructures like hardware, software and resources.

Assists staff in understanding and using of technology by conducting regular staff technology presentations and trainings.

Present and implement technological alternatives to streamline functions and improve productivity.

Meet up with clients to discuss the system requirements, specifications, costs and timelines

Hire and manage engineers for information systems to design, develop and implement.

Ensure, update and cross verify the tracks of all software licenses should be updated according to compliance.

Check and update all IT infrastructure AMC’s on quarterly, half yearly and yearly basis.

Prepare and plan IT annual budget for procurement of new hardware, software and license on monthly, half yearly and yearly basis.

Prepare plan of action for each and every activity or implementation before executing.

Responsible for the discovery, mitigation and documentation of information technology risks.

Ensures for the availability, continuity and security of data and information pertaining to the organization.

Prepare and maintains BCP policy and procedures for each process and share the reports with stakeholders.

Prepare and maintain technology document policies & procedures for all individual internal process.

Prepare and execute technology disaster recovery test for each process on half yearly basics and share the BCP reports with the stakeholders.

Develop and maintain an excellent working relationship with internal & external clients.

Build effective vendor relationship and manage purchase of infrastructure equipment’s.

Manage internal & external client audits on monthly, quarterly, half yearly and on yearly basis.

ALLIED DIGITAL SERVICES LTD .CO

Client: First Source Service Limited

Incident Manager

(12th Nov 2010 - 14th July 2012)

Manage technical functionality for the process like Airtel, Bajaj finance and Axis bank.

Manage Incident Management system tool based on priorities like P1, P2, P3, and P4 to resolve within SLA and to achieve minimum downtime for production.

Follow the ITIL Process & Security Policies to ensure smooth working operation of all internal and external process.

Instrumental in implementing and managing IT infrastructure and application support for carrying out smooth IT Operation in Organization with the team of 20 members.

Efficiently manage the procedures, Policies, and Corporate IT policy and Information security compliance with ITIL framework.

Responsible for the change management and incident management.

Manage incident escalations and share the root cause analysis with stake holders and internal team.

Plan and makes proactive actions to avoid incidents for production process.

Track all the CR raised and prepare plan of action for each and every CR, and execute the activity as per CR and publish the closure report.

Handle Incident Management from Start to End which includes Facilitation of incident calls from Dispatchers / stake holders.

Track all pending incidents and ensure the response and maintain the same as per the SLA

Handling Customer Escalations and Vendor Escalations and schedule the Meetings.

Provide Daily Dashboards, Daily Review, Incident Reports and share with stake holders.

Develop training plans on incident management and all other incident management related tasks.

Identify the Skill Gap in team and fill up the same by referring them to training sessions

Ensure Knowledge Sharing within the team by developing technical documents related to new technology, Problem Resolution, etc.

HCL INFOSYSTEMS LTD.CO

(23rd April 2007 to 3rd Aug 2010)

Client: Pramerica asset manager Pvt. Ltd

Manager IT

(12th Sep 2009 - 3rd Aug 2010)

Designed Network Diagrams for Data Center, Disaster Recovery and Branches for Implementation.

Knowledge of HP / HCL Servers for installation of Application Server/ File server/ Backup server/ UAT server.

Installed DELL / IBM Desktop, HP Network Printers and Cisco Network Gears for DC, DR & Branches.

Installed and Managed Avaya IP Phone server and Door Access.

Managed Windows 2003 Server ENT and Std. for ADS/DNS/OU and Backup.

Managed Symantec Ver. 12D for Backup Process.

Designed, developed, and implemented automated data backup and restoration procedures.

Managed Oracle v10g R2 Database client and Quantis application Ver. 4.0 Client.

Lotus Notes Clients Ver. 6.5/7.03/8.2 Installed and Troubleshooting.

MacAfee Antivirus Ver 8.0/ 8.5/ 8.7 Installed and Troubleshooting.

VPN connection training to user for accessing Pramerica applications.

Giving on call and remote support to Home user’s for VPN Connection issue.

Inventory and Audit of Hardware, Network and software’s.

Co-ordinate with Vendors Regarding UPS, Rack, and IT equipment’s Installation.

Client: Birla Sun life Insurance Pvt. ltd

Sr. Remote Infrastructure Engineer

(23rd April 2007 - 30th Aug 2009)

Handle 260 no’s Remote Location’s Branch Setup.

Co-ordinate with Vendors Regarding UPS, Rack, and IT Equipment’s for Branch Setup.

Co-ordinate with Tulip and MTNL for R.F link and Lease Line for Router & Switch Cabling and Connectivity.

Providing remote support to branches for setup and troubleshooting the issue.

Experience of CA Unicenter for remote management.

Managed team size of 12 Engineers.

Trained the engineers on the Client Site for Branch setup and Services.

3i –INFOTECH LTD .CO

Client: ICICI bank Limited. Team Leader

Sr. Facility Management Engineer

(8th Jan 2007 - 21st April 2007)

Manage Nine Branches of ICICI BANK LTD.

Manage team size of 4 no’s Engineers.

Solving L1 & L2 Escalation calls on priority level.

Divert engineers to Site to solve the issue.

Remotely troubleshooting the issue.

Auditing & Inventory of the IT equipment’s.

SAVITRI COMMUNICATIONS

Hardware and Network Engineer

(Nov 2005 to Dec 2006)

Hardware and Network troubleshooting,

Crimping, Assembling, Formatting systems.

Operating system and Software Installations,

Handling and Visit Clients.

EDUCATIONAL QUALIFICATIONS

S.S.C Passed in 1998-99

H.S.C Passed in 2002-03 from Mumbai University

B.COM Passed in 2005-06 from Mumbai University

TECHNOLOGY CERTIFICATIONS

Pursuing MBA in Information Technology from Welingkar Institute of Management.

ITIL V3 Certified.

MCP Certified (Exam 70-270 / 70-294)

Diploma in Computer Hardware and Networking (A+, N+, MCSA, CCNA) from CAT Education Pvt. ltd.

PERSONAL DETAILS

Date of Birth – 19th November, 1982

Sex – Male

Maritial Status – Married

Nationality – Indian

Languages known – English, Hindi, Marathi & Punjabi

Passport Details – Passport no :- N6315183

(Date of Issue: 18/01/2016 / Date of Expiry: 17/01/2026)

Total Experience – 9.2 Years

Strengths – Good Communication Skills, Capable of handling challenging situation,

Able to work under pressure, Self-Confident, Good Inter Personal Skills & Listener

.

I hereby declare that the information furnished above by me is true to the best of my knowledge.

Place: - Mumbai

Date: Omprakash G Sonar.

Contact this candidate