CURRICULUM VITAE

ANTHONY CARIAGA BRACEROS

# ** ******* **., ******* *, Quezon City

Phone: 9138062 Mobile: 091*-*******

E-mail: actigg@r.postjobfree.com

EDUCATION

**** – 2012

BS Electronics and Communication Engineering

Don Bosco Technical College

736 Gen. Kalentong St., Mandaluyong City

Amateur Radio Club Inc., President (SY 2003-2004)

ECE Society, Member

1995-1999

Secondary

Immaculate Concepcion Parish School

New York, Cubao, Quezon City

Outstanding Student

Loyalty Awardee

1989-1995

Primary

St. Joseph College

295 E. Rodriguez Senior. Blvd., Quezon City

Outstanding Student

Loyalty Awardee

2016 - 2016

GOTIHED -Global Overseas Training Institute For Heavy Equipment Operators

& Skills Development Inc.

248 Dela Paz St. Brgy Caniogan Pasig, Pasig City, Rizal, Philippines 1600

SEMINARS ATTENDED

OJT Seminar – DBTC

National Telecommunications Commission Exam – DBTC

Radio Waves and Microwaves Seminar – DBTC

PLDT Seminar – PLDT

EXAMINATION PASSED

CCNA 1 – Networking Basics

April 2005

Meralco Foundation Institute – Ortigas

National Telecommunications Commission Exam for Amateur Radio Operator

July 10, 2002

NTC – East Avenue, Quezon City

Civil Service Examinations

October 2013

N.C. II H.E.O. Forklift Operator Assessment

January 2016

GOTIHED - Pasig City

EXPERIENCES

Senior Technical Support Representative, Sykes Asia Inc., December 2006 – June 2011

Tasks:

Answering phone calls professionally and efficiently

Routing calls to correct department

Identifying, researching and resolving customer issues using computer database

Completing call logs and call reports

Making follow-up calls to customers whenever necessary

Providing training opportunities with identified process flaws made by other representatives

Creating and proposing new process documents

Senior Account Manager/Consultant, Sydcom, June 2011 – November 2011

Training coordinator for newly hired personnel

Provided feedback and training opportunities with identified flaws made by the representatives

Assistance with administrative concerns of personnel

Creation of processes to be standardized for floor operation

Completing/Presenting progress reports and consolidation of data provided daily

Answering phone calls professionally and efficiently

Making follow-up calls to customers whenever necessary

Creating and proposing new process documents

Senior Customer Service Representative, Teleperformance Philippines., December 2013 – May 2015

Corresponding to chat conversations professionally and efficiently

Routing chats and calls to correct department

Identifying, researching and resolving customer issues using computer database

Completing call logs and call reports

Making follow-up calls to customers whenever necessary

Creating and proposing new process documents

SKILLS AND TECHNICAL PROFICIENCY

Proficient in oral and written communication skills

Keen listening and quick thinking abilities

Patient, empathetic and convincing

Adaptable, can work in shifts

Capable of using Microsoft Office (Word, Excel, Outlook)

Adapt in Wireless Communication

Automobile operation for light vehicles.

Forklift Operation for Class 4 H.E.O.

CHARACTER REFERENCES

Eng’r. Emmanuel Averilla

Professor, Don Bosco Technical College

736 Gen. Kalentong St. Mandaluyong City

Melendez, Lea Lizzeth P

Team Lead, Sykes Asia Incorporated

42nd Floor One San Miguel Ave. Bldg.

San Miguel Ave., Cor. Shaw Boulevard

Ortigas Center, Pasig City 1600

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