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Customer Service Manager

Location:
Eighty Four, PA
Posted:
February 12, 2016

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Resume:

Allison Kuzupas

**** *. ******** ****, ******* Hill, PA 15360

Phone: 724-***-**** Email: actifm@r.postjobfree.com

Career Summary:

Many of the positions I have held have had some degree of customer service involved, whether in sales directly or as a client or account manager. I pride myself on my ability to deliver exceptional service to the point of growing my customer base and responsibilities within the companies I have worked for. I also have excelled in my knowledge of computer programs and their implementation for various organizational functions that have allowed for further advancements in my career from Administrative Assistant roles to Executive Director.

Experience:

Project Coordinator April 2015 to present

Through the Rural Arts Collaboration (RAC) I have successfully placed three well-known artists in three school districts for yearlong residencies to work directly with the art and social science teachers to enrich budget slashed artistic programs. The art generated from this project will be displayed throughout the county of Washington, PA

The grant funded collaboration between Wash Arts and City of Washington is a project that will bring public art to blighted public space. All of the art for this project has been completed and will be placed in their permanent home by December 2016. The last piece was unveiled at Washington Jr/Sr High School on December 21st, 2015.

Duties include, but are not limited to: event planning, monitoring and tracking of progress, setting up and attending meetings regarding the projects and their placement, recruiting talent, corresponding with other project coordinators and management as well as the funder, planning for media coverage.

Executive Director, Wash Arts April 2015 – Sept 2015

During my brief time with this organization I was able to generate a new pool of talent for our center, which held summer workshops for area children. I also created a budget plan that would have generated more charitable giving while also expanding our facilities use to include the performing arts.

Responsible for the day-to-day operations of the facility and faculty. Duties include, but are not limited to: event planning, marketing, fundraising, budget planning and forecasting, payroll, banking, program development and implementation, talent recruitment and hiring, and media relations.

This organization also was the fiduciary agent for two project grants funded by the C.W. Benedum Foundation and I am also the project coordinator for both.

Business Manager, 84 Alpacas Fiber Mill May 2011 – April 2015

My primary function in this organization was to be the assistant to the owner and help him achieve set goals for production and growth. Together we were able to achieve a 300% growth in our client base from our start to the time of his retirement in April 2015. I also took on the challenge of bringing in a new market of fiber artists, delivering seminars at workshops and trade shows. This addition took our cottage mill to a new level; many of our clients used us to get their products to market more quickly, effectively driving up their business as well as ours.

I managed the workflow for our operations, utilizing a system to keep all equipment moving and maximizing our ability to finish orders in time and on budget.

Additional duties include maintaining database, payroll, shipping, invoicing, correspondence, marketing on and off site, delivering presentations to various groups associated with the industry, and running equipment when necessary.

Key Supervisor, Hanesbrands July 2008 – Aug 2012

My first role with this company was as a part time retail employee, however, I quickly was promoted to supervisory role even though I remained part time. I had won several sales challenges as well as had a comfortable base of repeat customers who asked for me by name.

The function of this position was to be the acting manager on the floor during the shift either opening or closing the retail store. I made sure that the store was clean, the floor was well stocked, and we were ready for business when they doors opened. I also made sure that the store was clean and ready for the morning manager when I was in charge of closing the store.

Duties included managing cash drawers, making deposits, returns, and customer service.

Transfer of Credit Coordinator, EDMC May 2007 – May 2011

My initial role with this company was as an Assistant Registrar, but upon completion of my MBA, I was promoted to the Transfer of Credit Coordinator position. During my time in this position, I was on a committee of peers to evaluate the possibility of accepting like skills credit for college credits and helped set up guidelines and parameters to do so.

Primary responsibilities were to review prospective students' previous transcripts and assess whether or not their credits were applicable and transferable to South University and its various degree programs. Each transcript had to be researched for accreditation and each course researched and compared to South University curriculum to ascertain its transferability. Occasional challenge reports were written to support findings.

Education:

MBA - Executive Management Colorado Technical University 2005-2007

*Certified in Project Management

BA - Liberal Arts California University of Pennsylvania 1989-1994

Art and Theater Emphasis

Applicable Skills:

Extremely proficient in Microsoft Office applications, Quicken, QuickBooks, and additional industry specific software programs. Experienced Public Speaker and Customer Service Representative.



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