JonEllis R. Santos

*** ******* *** #***

Evanston, IL 60202

Phone: 773-***-****

email: actifb@r.postjobfree.com

CAREER PROFILE

Engineering professional with particular expertise and experience in software quality assurance, regulatory and independent laboratory negotiations, product configurations, field support, project management and understanding of broad business issues and implications in gaming industry. Success in remaining calm and focused and achieving results in high pressure situations.

Project Management

Managed scheduling and resources on several Lottery projects. Worked on projects from RFP to eventual fielding of software and hardware. Worked with both internal and external customers to resolve concerns. Certified in Prince2 and completed classwork in Six Sigma Greenbelt.

Software Quality Assurance

Led team of QA testers on lifecycle of several projects. Worked in several QA environments. Created test scripts and plans. Tested and released software in compliance with several regulatory standards.

Organizational dynamics / strategy

Comprehensive understanding of business issues across sales, product development and manufacturing. Conceptualize, plan, and implement to meet long term corporate goals and objectives.

Operations

Implement technologies and processes. Led cross-functional product development teams to design and bring to market Lottery products

Liaison

Point of contact between Product Development and regulatory body and independent test lab. Worked with regulatory bodies to have items “approved” in each jurisdiction. Managed dialogue between field service and Development regarding issues from field.

TECHNICAL SKILLS

Extensive experience applying multi-faceted product development and manufacturing including:

Process improvement

Strategic planning

TQM / ISO

Agile Methodologies

Teaching / training

Materials management

Purchasing / negotiations

Vendor partnership development

Configuration Management

PROFESSIONAL EXPERIENCE

WMS Gaming – A SciGames Company, Waukegan, IL

2001 to 2014

Leading developer of technology-based products and services and associated content for worldwide gaming and lottery markets.

Jurisdictional Engineering – Technical Compliance/Project Management Role

Created letters to support submission of software with various regulators. Managed status of software based on interactions with each lab. Worked with approval and jurisdictional labs such as SABS, GLI ( NJ, EU, & ZA), LGAI, BMM, etc. Reviewed and installed several products at each lab for evaluation. Worked on test and approval scheduling for several test labs. Handled analysis of issues (hardware and software) from field. Worked with vendors and approval labs with communication and other issues in regards to approval of software. Reviewed and wrote jurisdictional requirements based on RFP from jurisdictions and change of functionality requests from jurisdictions. Managed inventory at several locations and provided information on yearly budgets. Provided support to interopability labs which included creation of signature files. Worked with internal partners to schedule release and submission to both Lottery lab and independent test lab. Supported other departments regarding ordering and configuration of cabinets and software. Documented issues found by lab or from field and worked with appropriate internal organizations to evaluate each issue. Performed packet analysis for several releases to determine issues for test. Worked with certain Lottery customers regarding support and release of software per contractual obligation. Created and maintained specific jurisdictional software that maintained requested configuration for jurisdiction.

Principal Jurisdictional Engineer - Quality Assurance Role

Tested and released software for International and Lottery jurisdictions. Performed tests (regression and functionality testing) for versions of several operating systems (Intl.,Domestic, Lottery and Slot). Evaluated math for game releases on several projects. Created test plans based on specifications for projects in the Intl./Lottery test group. Scheduled and completed testing for test team. Evaluated peripheral firmware from several vendors with released software. Provided technical support for lifecycle of several products. Set up and created automated test machines and scripts. Handled investigation of field issues. Documented issues and tested / released updated software. Worked with several protocols ( i.e. SAS 2.83-6.02, Gtech, G2S, VLC F3-Del / NM, etc.) and central systems ( i.e. vendors such as GRIPS, Acres, DAICOM, SciGames, GTech etc.) used in communication with slot machines. Created process documents for test organization.

Inso Corp., Chicago, IL.

1999 to 2000

High technology company with 3 major product areas: Electronic Publishing Solutions, Dynamic Document Exchange, and Lexical and Linguistic Products.

Quality Assurnace Tester - Quality Assurance Role

Performed tests (regression and functionality testing) for lifecycle of 2 major OEM products. Reported defects in tests from analysis of in-house automated test tools. Created files from both Corel Office 2000 suite and Office 2000 suite for tests in test scenarios. Performed tests versus various operating systems (Mac68k, MacPPC, Win3.1, WinNT, Win95/98, different flavors of both Unix & Linux). Worked in ISO 9001 environment.

Distributed Bits, L. L. C., Chicago, IL.

1998

Chicago start up that created email management solution.

Quality Assurance Test Lead

Performed functionality and stress testing of product, “ResponseNow”. Helped create test matrix for test procedures. Mapped functionality of product for eventual automation of test procedures. Interviewed and trained new employees. Created test scenarios for members of test team. Scheduled tests and work hours for test team. Verified documents associated with product (both internal and external). Responsible for creation of installation copy of product (Process involved maintenance of install shield scripts to initial testing of build versions after creation of build version)

Client Services Office at UIC

1996 to 1997

Lab Consultant

Handled technical support for software sold through CSO and / or provided on LAN. Also handled configuration of SLIP and PPP connections for UIC internet connection. Support performed on phones and / or through email.

EDUCATION

Northeastern Illinois University

2001 to 2007

Post Graduate work in Arts and Science - Computer Science

“All but dissertation/project”

Northeastern Illinois University

1999 to 2000

Bachelors in Arts and Sciences

Major / Minor: Computer Science / Mathematics

University of Illinois at Chicago

1995-1997 and 1998-1999

Major: Computer Science

Previous major: Electrical Engineering

COMPUTER KNOWLEDGE & EXPERIENCE

Languages

Fortran, Macintosh & Intel Assembly, Javascript, HTML, C/C++/C#, Visual Basic, Java, .Net

Operating Systems

MacOS, Several windows versions from Windows 95 to Windows 7, IBM Mainframe, Android, Blackberry, some Unix/Linux experience.

Software

MS Office Suite, MS Project, Sharepoint, Docushare, JIRA, Teamtrack, SQL Server, Imail mail server

Hardware

Built & upgraded several computers, workstations and servers. Setup and maintained various SOHO networks. Helped with Slot machine installs at backend and on casino floor

CERTIFICATIONS & OTHER MISC EXPERIENCE

GSA certified for G2S

PRINCE2 Certified

Completed classwork for Six Sigma Greenbelt

Illinois Notary

Cook County Election Equipment Manager 2013-2015

Active in several not for profit organizations

Volunteer in several political campaigns

Currently studying for PRINCE2 Agile

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