Post Job Free

Resume

Sign in

Sales Customer

Location:
Roswell, GA
Posted:
February 12, 2016

Contact this candidate

Resume:

ALLYSON L. LUNDQUIST

404-***-**** actif5@r.postjobfree.com www.linkedin.com/in/allysonlundquist PROFESSIONAL PROFILE

Conceptual and forward-thinking visionary and business leader, who leverages broad sales, marketing and account management experience to develop and execute large scale enterprise initiatives that drive revenue and incremental sales growth. Highly successful in streamlining and standardizing operations and best practices to reduce costs, optimize sales efficiency and deliver best in class financials. A trusted advisor, able to build collaborative relationships with diverse stakeholders, mentor productive teams and expediently resolve complex business issues. SKILLS AND COMPETENCIES

Client Relationships Contract Negotiations Sales & Operations Leadership Enterprise Project Leadership Marketing & Merchandising Product Line Management IT & Sales Automation Team Building P&L Ownership

PROFESSIONAL EXPERIENCE

AT&T, Atlanta, GA & Houston, TX 1995-January 2016

Vice President National Retail and Dealer (2007-2016) Promoted to serve as a key member of the leadership team, responsible for managing the largest National Distribution business unit. Oversaw strategic account management, marketing, sales operations and services with a team of 70+ headquarter employees who supported 950+ field staff. Led all operations to support the channel to include supply chain management, IT and sales automation, market acquisitions and all enterprise project management, marketing & promotions, training and field execution, reporting/analytics and communications and contract negotiations/ management. Served as a key stakeholder and leader driving retailer contract negotiations, enterprise, channel and retailer projects, all program and product offerings and the respective launch strategy, execution and communications.

Consistently delivered on average 123% of new customer acquisition plans through 350K+ distribution points by creating an open, trusting and collaborative environment with empowered and highly engaged team members.

Boosted annual business unit revenue to $7B+ through existing partnerships and new retailer development.

Based on outstanding knowledge of the market and the retail industry, selected by senior management to develop a distribution strategy for the close of the $49B DirecTV acquisition that was adopted and implemented by the National Retail channel.

Grew year-over-year new customer acquisitions with all national retailers and distinguished AT&T as the market leader through innovative and customized programs and initiatives. AT&T was consistently recommended by store associates 89%+ of the time in third party mystery shops.

Initiated, conceptualized and secured executive level buy-in to restructure and streamline the account management and operations functions, which contributed to year-over-year new customer acquisition growth of 14% to 35% and improvements in sales efficiency, cross-functional collaboration and the overall customer experience.

Reduced contract customer churn by 35 basis points while increasing contract customer revenues 19%.

Generated more than $2B in annual handset sales revenue through complex negotiations and successful launches of such product brands as Apple, Samsung, Microsoft, Nokia, Motorola and LG.

Through the introduction of standardized operating procedures, reduced handset returns 42% while increasing handset sales 33%.

Spearheaded the growth of AT&T GoPhone (prepaid wireless) by partnering and collaborating with AT&T GoPhone Product Marketing, Supply Chain, product manufacturers and key retailer stakeholders to establish AT&T as the industry leader.

Steered National Retail’s GoPhone Program to expand to over 60K retailer locations, deliver an average of 14% year-over-year new customer growth, increase revenues 21% and improve program profitability 40%. ALLYSON L. LUNDQUIST Page 2

AT&T (Continued)

Vice President National Retail and Dealer, Cingular Wireless (2004-2007) Following the acquisition of AT&T Wireless, promoted to participate as a key leader of the National Distribution Team, charged with expanding and growing relationships with existing partners and identifying opportunities to cultivate new business. Directed a team of sales and operations professionals in the largest business unit.

Grew the National Retail channel to a multibillion dollar business with 250K+ distribution points by establishing deep partnerships, building backend operations and driving mutual business opportunities with such retailers as Walmart, Sam’s Club, Target, Best Buy and Costco and prepaid wireless partners such as Incomm and Blackhawk.

Drove consistent sales and revenue growth with new customer acquisitions exceeding plan from 105% to 180%.

Led seamless channel integration with Cingular Wireless’s $41B acquisition of AT&T Wireless. Executive Director, National Retail Cingular Wireless (2000-2004) Selected to lead and launch the National Retail channel for Cingular Wireless, formed from 13 regional companies. Directed 20+ headquarters employees and provided indirect leadership for 300+ field staff.

Increased new customer acquisitions 69% from 2003-2004 prior to the AT&T Wireless acquisition.

Created and built the channel organization from the ground up and rapidly grew market share, focusing on strong partnerships, relationships and contracts with all major national retailers while establishing business operations, processes and systems.

Grew National Retail distribution points from less than 1K to over 16K, new customer acquisitions from 0.5M to 1M+ and annual revenues from $0.25B to $3B becoming the largest sales channel in Cingular National Distribution Group.

Transformed the National Retail channel, moving from last to first place in new customer acquisitions in all national retailers without national network coverage.

Recognized by senior leadership and retail business partners for creating retailer and field-focused communication and execution strategies that facilitated cross-functional collaboration.

Led the flawless implementation of a national network migration from 10 different product technologies to GSM. Director of Sales, Houston Cellular (1997-2000)

Directed and led over 300+ team members through multiple sales and operations channels including company-owned retail stores, local dealers, national retailers, independent kiosks, telesales and small business sales teams.

Top performer in sales, revenue and churn metrics; consistently surpassing new customer acquisition plans 41%.

Increased National Retail new customer acquisitions 230% while reducing acquisition expenses 38%.

Led the market acquisition of two AT&T Wireless properties and transitioned all sales distribution, business operations, billing systems, network platforms and subscribers. Grew the market’s customer base 50% in year one while reducing new customer acquisition costs 32%. Manager, Indirect Distribution, Houston Cellular (1995-1997)

Consistently exceeded new customer acquisition plans from 108% to 153%. EDUCATION

Bachelor of Science (BS) in Business Administration LOUISIANA STATE UNIVERSITY Concentration in Finance, Economics and Marketing in Pre-Law Curriculum PROFESSIONAL MEMBERSHIPS & AFFILIATIONS

Member, International Dyslexia Association, 2015-Present Member, Women in Technology International (WITI), 2013-Present



Contact this candidate