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Customer Service Manager

Location:
San Pablo, CA
Posted:
February 12, 2016

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Resume:

Education

George Washington University, Washington, DC May 2002

Masters in Tourism Administration – Concentration: Event Management

California State University Hayward, Hayward, CA May 1989

Bachelor of Science Communication

Consulting Experience

Principle Consultant, LeBlanc and Associates, San Francisco, CA December 2005 - Present

Formerly LeBlanc Events*

Managed special events and meetings for public and private companies and municipalities. Designed and facilitated long-range planning, program and policy development and needs assessments. Collaborated with clients to create and monitor event budgets.

Work Experience

Event Manager, San Francisco City Hall, San Francisco, CA January 2004 - August 2004

Planned and executed over 200 plus events ranging from social, corporate and non-profit organizations. Analyzed event profitability, revenue, margins, bill rates and utilization. Event budgets ranged from $2,500 to $100,000 for up to 2000 attendees.

District 5 Organizer, Gavin Newsom For Mayor, San Francisco, CA May 2003 - January 2004

Mobilized 125 volunteers in District 5. Managed District office, executed political events and phone banking. Executed strategic responses to campaign management issues. Assisted in fundraising and media advocacy to advance political candidate.

LeBlanc Events, San Francisco, CA April 2003 – December 2005

Directed annual events, political fundraisers, retirement celebrations, sports events and non-profit fundraisers. Sourced and managed highly qualified caterers, florist, graphic artist, and transportation and entertainment services.

Chief of Staff, Washington Linkage Group, Washington, DC February 2002 - June 2003

Provided a wide variety of professional support to the Lobbying Firm on local and national political issues.

Coordinated project, conference and event planning. Main events included ACLU first Lobby Day, political fundraisers and meetings with candidates and elected officials.

Event Director, Nat’l Newspaper Publisher Assoc. Washington, DC June 2000 - February 2002

Negotiated corporate trade agreements and sold conference sponsorships. Oversaw event budget ranging from $200,000 to $400,000. Created souvenir conference program, sponsorship and marketing signage.

LeBlanc Events, Washington, DC June 1998 - June 2002

Planned events for The District of Columbia Chamber of Commerce, Event Management Student Society of George Washington University, political fundraisers and government entities. Worked with lobbyist, entertainment journalist and government officials.



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