Michael A. Herdoiza

***** *** **** *****

Silver Spring, Maryland 20904-2934

Email: actie0@r.postjobfree.com Cell phone: 301-***-****

Career Plans:

Employment in the public or private sector. In addition to administrative and educational skills, my bilingual ability in Spanish and English would be an asset to the employer.

Academic History:

*American University

August 2012-May 2014

Graduate School: Masters: Spanish and Latin American Studies

August 2011-May 2012

Graduate School: Certificate in Spanish Translation

*Towson University: 3.676 GPA Cum Laude: May 2010, Dean’s List

*Montgomery College: 3.2 GPA May 2007, Dean’s List

Employment History:

*Hire Strategy: 40 hours/week

Shared Service Solutions

April 13, 2015-April 27 2015

Learned about the main differences between credit unions and banks

Focused attention towards preventing fraud on member accounts

Became familiar with a credit union service organization call center environment

*Ultimate Staffing Services: 24 hours/week

Inter-American Development Bank

April 8, 2015-April 10, 2015

Placed working orders for the facilities department of the Inter-American Development Bank with every incoming telephone conversation conducted entirely in Spanish

*Randstad US Staffing Solutions: 40 hours/week

Bilingual Customer Service Representative

Home Free USA

August 7, 2014 – September 12th, 2014

Answered inbound calls for JP Morgan Chase customers who wanted to file an extension on their mortgage through Home Free USA, a non-profit organization associated with the Department of Housing and Urban Development.

*Capital One Bank: 35 hours/week

Bilingual Teller/ Spanish-English

August 22, 2011-August 6, 2014

Provided excellent customer service on a daily basis.

Made regular banking transactions: cash deposits, check deposits, customer withdrawals, customer transfers involving both personal and business accounts, cash deposits to business accounts, credit card payments, line of credit payments, and the redeeming of savings bonds

Referred customers to the relationship bankers so that they could earn more interest on their savings accounts by talking to a financial advisor, qualify for a credit card, apply for a Home Equity Loan, or open a business account

Adhered to all security and operations regulations in accordance with The Federal Deposit Insurance Corporation

Earned a promotion to the role of “Universal Banker”, a hybrid role associated with a combination of teller and relationship banker responsibilities

Athletic Achievement

Ran a mile in six minutes and thirty-six seconds while on the Springbrook High School Varsity Track team

Played on both the Junior Varsity and Varsity Soccer Teams in high school

Other Activities/Skills

Graduated in the top ten percent of The Montgomery County Class of 2004

President of Springbrook Spanish National Honor Society

Distinguished Hispanic Scholar: Montgomery County Public Schools 2004

Helped high school students improve their academic performance in their Spanish classes: Varying from Spanish 1 to Spanish 5

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