Nicole Boose *** E. Marquette Rd. Chicago, IL ****7 773-***-**** actidv@r.postjobfree.com

Objective

To obtain a Professional level position within a company that allows me to utilize my Customer Service/Quality Assurance Specialist and multi-tasking skills.

Education

Coyne College, Chicago, IL Graduated June 2013 Associates Degree, Applied Science/Medical Assisting

Professional Experience

Maximus, Chicago, IL Aug 2014-Current

Quality Assurance Specialist

Design and executive test plans on computer Applications

Record and document results and compare to expected results

Detect Software failures so that defects may be discovered and corrected

Generate historical analysis of test results

Maintain Database of software defects

Examine code and execution of code in various environments

Provide application instructions for users

Perform application security audits

Ensure Data integrity standards

Participate in application planning meetings

Operate and maintain test networks

Create meaningful error handling procedures for application code

Perform reviews, Walkthroughs, or inspections

Maximus, Chicago, IL March 2014-jun 2014 Customer Service Benefits Specialist

Maintain strong performance standards, including efficiency, dependability and productivity within a high-volume and deadline driven environment

Process medical insurance applications into state agency systems

Verify and update consumer information using multiple databases

Aon-Hewitt, Lincolnshire, IL Aug 2013-Feb 2014

Customer Service Representative

Provided clarity to consumers regarding their eligibility for various health insurance plans options

Executed active listening while accurately notating consumer comments

Performed basic bookkeeping, filing and numerous clerical duties

Regional Transit Authority (Call Center) Mar 2013- Jan 2014 Call Center Representative

Relayed travel directions, fare costs and bus route information to consumers

Managed time and productivity to meet daily individual and team ticket targets

Resolved consumer issues in a timely and consistent manner

Technical Skills

Proficient in Word, Excel, and PowerPoint, outlook, IBM Lotus, Office, Access

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