Darnea’l S. Rhoden

**G Rolling Green Dr. Fall River, MA 02720 508-***-**** actidl@r.postjobfree.com

PROFESSIONAL EXPERIENCE

CVS Health - Woonsocket, RI Oct 2014-Dec 2015

L2 Desktop Support Engineer / Windows 7 Data Migration Technician

•Provided onsite support for 40k corporate users.

•Performed data backup via USMT, imaging and recovery.

•Diagnosing and troubleshooting of hardware/software issues for desktops, laptops, network printers and peripherals.

•Performed migration, QA and support for dedicated Call Center computers.

•Provided senior management support for escalated issues post migration.

•Rebuilt failed migrations.

•Worked with Networking, Security, Engineering and Application teams for the installation, configuration, and testing for software role packages and department specific Windows 7 images.

•Researched problems and questions utilizing KB Knowledge Base articles and resources to diagnose, resolve hardware, software documenting system issues and writing up detailed technical information.

•Served as SME for Finance and Call Center applications and hard drive recovery.

•Assigned to Windows 7 team projects and taking ownership until completion.

•Opened and closed user issues in HPSM.

Love Word Publishing - Canton, MA Apr 2010-Oct-2014

Systems Analyst

•Worked with the client to define the scope of ongoing projects and design future projects.

•Prepared documentation and presented progress reports for the business.

•Customized and configured all desktops, laptops according to project specifications.

•Tested and monitored new systems.

•Developed agreed upon solutions and implement new systems.

ARIAD Pharmaceuticals, Inc. - Cambridge, MA Aug 2003-Oct 2013

R&D Senior Laboratory Technician

•Assisted in studies performed by scientist including subcutaneous tumor excisions, retro-orbital plexus bleeds, mouse exsanguinations, intraperitoneal, intravenous bolus injections, tumor measurements, animal euthanasia, oral dosing, animal plasma, pipetting, rat cardiac puncture and snap freeze tumors using liquid nitrogen.

•Performed all duties in compliance with established company standards.

•Responsible for inspection and establishment of all incoming animal shipments.

•Coordinated facility improvements.

•Maintained inventory of stock items ordered/stocked/prepared lab supplies and reagents.

•Received detailed instructions, followed company procedures and reports results accurately.

•Maintained laboratory in a clean and organized manner.

•Performed scheduled weight and health checks on animals, recorded data, provided health care for critical animals and notified scientist of health concerns.

•Actively provided hands-on collection of data and samples for ongoing Safety/PK studies.

Rhoden Computer Consulting - Boston, MA Jan 2002-Present

Computer System Analyst/Owner

•Performed onsite analysis, diagnosis, implement and recommend corrective solutions to complex computer problems.

•Customer service orientated and analytical problem solving skills.

•Laptop and desktop reset/refresh and break/fix issues.

•Installed applications on desktops and laptops.

•Configured wireless peripherals on desktops and laptops.

•Providing technical support via onsite and remote to customers.

•Provided customer with recommendations and implement security, configuration changes, preventive maintenance and system tweaking for laptops and desktops.

•Windows migration using Windows Easy Transfer and Windows 10 Media Creation Tool.

•Maintain, install and upgrade software.

•Perform data backups, data recovery, adware, spyware and virus remediation.

•Repaired SATA/SSD Hard drives, cloned SATA/SSD Hard drives.

SKILLSET

•Operating Systems: Advanced proficiency in Windows 10, 8.1, 8, 7, Vista, XP, Ubuntu

•Tracking System: HP Service Manager Ticketing System, IT Asset Management

•Remote Connection: Remote Desktop Connection, Citrix, TeamViewer, DameWare, Active Directory

•Equipment: Desktops, Laptops, Copiers, Scanners, Mobile Hotspots, All-in-one Printers, Laser Inkjet Printers, Smartphone, Android, Label Writers, Docking Stations, Easy Transfer Cable, USMT Crossover Cables, USB 2.0/ 3.0 to SATA & IDE Adapter, Switchview 1000

•Business Applications: PeopleSoft, RxConnect, BeyondTrust, Image Silo, RightFax, SangIt, Aspect Agent, DigitechSystems Papervision, SAP CrystalReports, Micro Focus Rumba A/S 400, Sophos Disk Encryption/Safeguard Enterprise, Commvault, Symantec Endpoint Protection, Citrix, Cisco AnyConnect, Avaya VPN, HP Asset Manager Client, MyIT, RxConnect, Office Communicator, HP Quality Center, Techsmith, Verint, RightFax_FaxClient, Avaya Supervisor, Ariba, AQMMentor, Attachmate, SCCM

•Software: MS Office 2003-2013, Imaging OSD, MDT, Parted Magic, Windows Easy Transfer, Windows 10 Media Creation Tool, WSUS Offline Update, Microsoft Safety Scanner, Norton, Avira, Emsisoft Emergency Kit, Software Information Packages Lookup, EDSportal, Adobe SUITE, Nero, Oracle Java, Android, Google Apps, TreeSize Pro, CCleaner, Rufus, Problem Steps Recorder, ServiceDesk Plus

Tools: DBAN, G-Wipe, UBCD, KNOPPIX Rescue, Hiren’s Boot CD, Spinrite, HHD Regenerator, NT Offline Windows Password, Microsoft Baseline Security Analyzer, MSDaRT Microsoft Diagnostics and Recovery Toolset,Microsoft Fix-IT, Driver Pack Solution, RKill, KillDisk, Malwarebytes Anti-Exploit, Malwarebytes, Memtest 86, Acronis True Image, Clonezilla, Ghost, PCmover, ISO Recorder, ImgBurn, WinISO

Browsers: IE 6, 7, 8, 9, 10, 11, Google Chrome, Mozilla FireFox, Microsoft Edge

Education & Professional Certifications

Certificate, PC Repair & System Administrator 2014, Mattapan/Greater Boston School of Technology

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