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Customer Service Manager

Location:
Washington, DC
Posted:
February 14, 2016

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Resume:

Tegegn Zelalem

**** **** ** **, *** ***, Washington, District of Columbia, 20012 804-***-**** acti4l@r.postjobfree.com Work Authorization. No Visa Sponsorship Required. Open to Relocation PROFESSIONAL SUMMARY

Accounting and operations management professional with 15+ years of experience in import/export operations, revenue management, bookkeeping, project management, sales, and customer service across various industries. Key Skills:

Budget preparation & management

Staff recruitment, training, & management

Import/Export Management

Bookkeeping

A/R & A/P management

Customer Service

Bank Reconciliation preparation

Software tools: Peachtree (sage), Microsoft Office

(Word, Excel, Access, PowerPoint)

Language skills: English & Amharic

PROFESSIONAL EXPERIENCE:

Project Manager 07/2011 – 08/2014

Lafto Roses Plc, Addis Ababa, Ethiopia

Import and Export Company with headquarters in the Netherlands

Oversaw 5 department managers with a total of over 500 staff members carrying out operations that achieved more than USD $25 million in sales

Planned and prepared the farm’s yearly financial, human resource, production and sales budget

Checked the payment voucher, account coding with journal entries, posted transaction to Peachtree software

Received and processed payments in accordance with the established methods and procedures, maintained accurate records of all Account Receivable transactions, and posted transactions to Peachtree software

Worked with customers to facilitate payments and reconcile difference or conflicts

Checked the employee payroll, GL, SL, depreciation, A/R, A/P balances

Prepared bank reconciliation, financial overview, and export documents Manager 04/2006 – 08/2011

Sher Ethiopia Plc, Addis Ababa, Ethiopia

Import/Export Company with more than 1000 employees and a trade volume more than 115M USD.

Prepared the farm cash inflow and outflow statement and approved payments based on supporting documents

Followed up the workflow of the warehouse, checked inventory in order to verify the accuracy of the transaction

Organized the farm logistics, especially from foreign and local suppliers

Controlled the farm lease monthly payments, bank transactions, and credit purchase settlement

Prepared the debtor and creditor statement report

Executed the customs clearance and the company external affairs Senior Area Manager 11/1996 – 03/2006

Ethiopian Telecommunication Corporation, Addis Ababa, Ethiopia Government invested company with 10,000+ employees, 35,000 customers, and annual revenue of $500 million USD.

Planned, organized, directed, controlled and evaluated branch sales, maintenance and revenue of over USD $2M and more than 150 staff members

Prepared and analyzed monthly, quarterly, semi-annual and yearly reports

Followed up on and resolved customer complaints in a timely manner

Managed customer bill collections, prepared aging A/R report, and provided unpaid bill report to legal department ADDITIONAL WORK EXPERIENCE

Fulfillment Associate, Amazon, Petersburg, VA 07/2015 - 12/2015

Pick customer orders on all levels of multi-level mezzanine, pack and ship orders, and troubleshoot problems

Stow customer items in proper shelf number using electronic scanners; consolidates items and prepare shipment Parking Attendant (Part –Time), Standard Parking, Washington, DC 01/2016 - present

Assists in parking in designated areas of vehicles; Prevent vehicles from parking without proper authorization

Observes and reports conditions that might be dangerous to the public; Perform cashiering function EDUCATION

Bachelor’s Degree in Business Education, Addis Ababa University, Addis Ababa, Ethiopia 2006 Equivalent to U.S Bachelor’s degree in Secondary Education with a teaching major in Business. Accredited by the Educational Credential Evaluator’s Inc., USA, 03/2014. Evaluation available upon request. Associate Degree in Business Education, Addis Ababa University, Addis Ababa, Ethiopia 1992 Equivalent to Associate of Applied Science degree in Business Administration. Accredited by ECE/USA. 03/2014.



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