Career profile

-Extensive experience in customer support and quality assurance.

-Proficient in tools like MS Word, Excel, Outlook.

-Quickly learn new tools, applications so as to minimize ramp up time.

-Excellent team player with proven analytical and problem solving skills.

Education

Software Testing Certificate Program- Feb 2011-University of Washington-Seattle

Bachelor of Commerce-2003- Christ College –India

Skill sets

Languages

English, Hindi, Gujarati, Punjabi.

Database

SQL Server 2005, SQL Server 2008, Microsoft Access

Productivity Apps

Microsoft Word, Excel, PowerPoint, OneNote, Outlook, Project, Visio

Platform

Windows XP, Windows Vista, Windows 2008, Windows 7

Personal skills

Self-motivated, organized, ‘can do’ attitude, quick learner, team player, eye for detail, problem solving skills and collaborative skills

Applications

Jira, Gemini, Salesforce.com

Projects Executed

Company

Milliman Care Guidelines - Seattle

Title

Software Tester/Analyst

Duration

Oct 2011-Feb 2013

Tools & Technology

SQL Server Management Studio, T-SQL, Quality Center, MS Word, Excel, Outlook

Project Description

Milliman Care Guidelines provides clinical guidance to the client in heath network. These guidelines help providers to provide effective care. My team was responsible for receiving raw data based on the researches done by the clinical team and update the system with this new information on ongoing basis. This raw data needs to be analyzed, modified, tested and systematically categorized before the systems are updated. My team was also responsible to partner with other product teams in the company and making sure that their data requirements are met. Because of health care nature of the product, optimum detail, timely delivery and accuracy were of pinnacle importance.

Role & responsibility

Updating data changes based on clinical research in the database using SQL server management studio, T-SQL.

Authored detailed test cases for the data updated.

Performed Black Box Testing on the web application for data accuracy using Quality Center.

Worked with Business Analyst to analyze customer usage patterns and contribute toward requirement gathering process.

Company

Visible Technologies - Bellevue

Title

Customer Support Analyst

Duration

Aug 2010 – August 2011

Tools & Technology

Salesforce.com, Jira, Gemini, MS Office suite.

Project Description

Visible Intelligence collects full post content from the entirety of the public Internet, from over 250 million blogs and blog hosts over 5 million forums, message boards and Usenet groups, Micro blogs, Social networking sites, consumer review and shopping sites, news and mainstream media sites, wikis, content in over 50 languages and organizes, validates every piece of data, removing duplicates and spam, detecting language, extracts and then organizes important metadata. Each piece of content goes through a series of automated analysis processes to enrich it with additional attributes like influence scoring, geo location and media type. All of this data is then comprehensively indexed and made available in a powerful querying engine for research, analysis and reporting through unlimited queries, native charts and graphs plus customizable dashboards.

Role & responsibility

Providing customer support and creating tickets with details of client, issues and solution applied using JIRA and Gemini.

Contribution towards important feature feedback to help the business to gauge customer’s need and develop a futuristic view towards the application’s enhancement through Best Performance Team.

Participating in spec reviews to add a customer side approach to the application.

Company

Flexasoft Software Solutions. - Redmond

Title

Quality Assurance Analyst

Duration

11 months

Tools & Technology

Quality Center

Project Description

This was an online training portal that was used by a software training institute to allow students spread throughout the country to take online courses. The training institute had branches in 3 cities and the goal of this portal was to provide students of these 3 branches a consistent way to sharing training content.

Faculties had an interface to upload the courses and decide the audience for the courses. Once the course is ready, students get to take the course, answer the questions and maintain the log of previously successfully completed course.

Role & responsibility

Performed Black Box Testing

Authored detailed test cases, executing test cases, logging bugs and creating bug report.

Providing support to developers for bug resolution.

Company

Flexasoft Software Solutions.

Title

Trainee Quality Assurance Analyst

Duration

6 months

Tools & Technology

Quality Center

Project Description

This system was built for the client to hand its candidate hiring process. This application was generic enough to be used by any consulting company that gets lots of applications and does lots of interviews.

This application has a web interface. Candidates could fill in their details and upload their resumes online. Alternately, office staff could upload the candidate’s information that was received through e-mails.

Once the e-mail is in the system, the system tokenizes the resumes and tries to extract keywords. Later on these keywords are used to get in touch with candidates that meet particular requirement. The system is capable of handing the entire interview process and provides interviewer ability to add their interview feedback.

Role & responsibility

Authored detailed test cases, executing test cases, logging bugs and creating bug report.

Quickly ramped up on tool and technologies that were required for testing.

Work experience

India

Thomson Corporation, Hyderabad, India –Associate Research Analyst – Scientific division. (April 2007–Sept 2007)

Processing data according to the predefined policies using the company’s unique software. This job demands a quick learner, extreme accuracy and timely delivery. Working effectively in a team, meeting individual targets and developing eye for detail are few of the most important things I have learned.

GHCL, Rajkot, India – Customer Service (May 2002-March2007)

Handle queries, performing background and credit check of new customers, taking orders of product, data entry, providing after-sales services, and making sure to receive payments on time, using tools like MS Office. This job needed excellent communications skills, an eye to detail, time management skills, and an ability to handle multiple tasks at the same time.

Contact information

E-mail address: acti3b@r.postjobfree.com

Cell: 425-***-****

Contact this candidate