Medhane Habte-Mariam

Herndon, VA ***** § ' 703-***-**** § * acti1l@r.postjobfree.com

QA Engineer / Systems Software Specialists/ Technical Support Resourceful, and results-driven technology professional qualified as a mainframe systems programmer, software developer, quality assurance engineer, and technical support representative. Possess strong analytical, problem solving, solution design, and computer coding skills. Adept at working independently or collaboratively as part of a highly functioning team in task driven environments. Motivated individual with excellent interpersonal skills to build productive working relationships with customers, co-workers, and management.

Areas of Strength

§ Coding / Testing / Development § IBM Mainframe Environments § Mainframe / Technical Support

§ Clear/Effective Communications § Software Quality / Testing Tools § Customer Rapport/Relationships

§ Programming Languages / Tools § New Releases / Product Updates § Design/Product Documentation

§ Project Management/Facilitation § Analysis/Design/Implementation § Analyzing / Resolving Problems

Professional Experience

Senior Software Engineer (1998 – 2015), CA Technologies, Inc., Herndon, VA 1988 – 2015

Held fully accountable for delivering extremely accurate software updates within a very sensitive time frame. Responsible for working with Fortune 100 customers to ensure the relevance of changes to ensure they dovetail with customer requirements. Ensure customers continue to see value in the product and protect a $50M+ annual revenue rate for CA.

Displayed excellent capacity to meet deadlines, support technology and business objectives, understand and resolve issues or problems, and to work effectively with individuals and teams throughout the company.

Analyzed new/changed measurement data generated by releases of IBM WebSphere MQ and ASG-TMON for CICS/CICS Transaction Server and incorporated new technology measurements into the MICS database.

Built a reputation for professionalism, reliability, and accountability and for maintaining a high level of work quality. Provided additional assistance as needed to support team members and efficient day-to-day operations.

Interfaced with developers for all Mainframe Information Control System (MICS) data sources to provide support for new metrics associated with emerging technologies and their impact on customer’s cost accounting scenarios.

Conveyed technical issues in easy to understand terms to a wide range of audiences, served as a trusted liaison and facilitator of solutions, and influenced outcomes and decisions for a variety of development matters.

Analyzed impact to product components and coordinated with architects, worked with the support organization to provide analysis and assistance for complex customer problems, and developed/delivered problem fixes.

Continually developed mainframe and software skills, worked in an Agile environment (Scrum), and installed IBM z/OS releases and tested CA MICS to identify/troubleshoot any product execution compatibility issues.

Additional Position Held:

Senior Technical Support Representative (1988 – 1997)

Education

Computer Operations Program Diploma, Computer Learning Center, Springfield, VA

Operations development Program Diploma, Electronic Data Systems, Rockville, Maryland

Medhane Habte-Mariam ' 703-***-**** § * acti1l@r.postjobfree.com

Languages / Software / Systems:

CA-MICS(Accounting and Chargeback, CICS, ASTEX and MQS), SAS, SMP/E, VSE, VM, ASSEMBLER, CA-JARS CICS(MVS AND VSE), SDSF, CA-FASTDASD (MVS and VM), DASDCHECK, CA-OPTEMIZER, CA-LOOK (MVS and VM), CA-PMA/CHARGEBACK, CA-ACTIVATOR, FDR, DFDSS, JCL, DFHSM, CICS Utilities (DFHSTUP, DFHMNDUP, DFH$MOLS), IBM Utilities, MVS/QuickRef, DMS/OS, IDCAMS, CA-PANVALET, SYSVIEW, UNIX, CLIST, ISPF Dialog, PDSMAN, CA-TLMS, CA-TOP SECRET SECURITY, CA-Disk,

CA-File Master, Version ONE, and Microsoft Office.

Contact this candidate