JULIE DUFFY

*** ********* *****, #*** 207-***-****

Summerville, SC 29483 acti1g@r.postjobfree.com

QUALIFICATIONS SUMMARY

Highly skilled in administrative and business operations with a focus on creative problem solving, analysis, and accuracy that results in quality performance in roles requiring proactive leadership and efficiency. Proven ability to identify and resolve complex problems, using analysis and evaluation to recognize and resolve inconsistencies and inaccuracies. Collaborative team member with strong communication talents and the ability to manage complex projects and high-volume record-keeping to exceed key performance metrics.

Areas of Expertise

Accurate Records & Documentation

Regulatory Compliance

Critical Analysis

Risk Identification & Management

Communication & Collaboration

Creative Problem Solving

Project Management

Team Leadership

Operational Efficiency

Professional Experience

UNUM LIFE INSURANCE COMPANY 2006 – 2015

Benefit Center Coordinator (2007 – 2015)

Achieved 93% accuracy in the evaluation and management of risk for 1600 long-term disability claims, leveraging exceptional attention to detail and knowledge of regulatory standards to investigate and evaluate claims.

Ensured comprehensive evaluation of claims by effectively collaborating with Financial, Legal, and Medical teams to analyze and evaluate claim data.

Improved workflow efficiency through proactive communication with internal and external customers, including accurately documenting decisions while consistently meeting strict deadlines.

General Support I, Long-Term Disability Organization (2006 – 2007)

Delivered reliable and total administrative support to the Long-Term Disability team by managing office equipment, mail distribution, document scanning, and file management.

Facilitated efficiency by quickly retrieving and delivering extensive documentation to Benefit Specialists, including files, contracts, activity checks, and other claim documents.

Ensured claims’ coding accuracy by reviewing documentation to check and correct Social Security and Waiver of Premium date codes.

LITTLE FOOTSTEPS CHILD CARE 1996 – 2006

Curriculum Coordinator & Lead Preschool Teacher

Guided children ages 3 to 5 in the successful recognition of their abilities by planning and directing engaging, appropriate curriculum, leveraging best practices in early childhood education to deliver innovative programs.

Led the coordination of staff, parents, and students to provide a consistent and positive environment for each child while ensuring compliance with state preschool standards and regulations.

Managed projects to create and implement special summer programs for preschool and school-aged children.

Directed all business operations to maintain an efficient working environment; managed supply inventory, parent communications, and financial and compliance records.

Additional experience includes Owner of Funny Farm Preschool and Substitute Head Start Teacher for People’s Regional Opportunity Program.

Education & Training

Bachelor of Arts in English, Minor in Education UNIVERSITY OF SOUTHERN MAINE Portland, Maine 2006

Magna cum Laude Golden Key International Honor Society

Additional Coursework: Elementary Education, Vermont College & University of Maine in Farmington