Natacha Herivaux

*** ** *** ****** ***** Florida 33179 Apt 106 786-***-**** acthzd@r.postjobfree.com Objective

My objective is to join a team that will allow me to use the knowledge that I have. I also want be a part of an organization where there is room to grow. Providing quality service to all individuals is important to me and I want to be able to use my skills to help add value to the company.

Education

ASSOCOCIATES IN SCIENCE 2007 MIAMI DADE COLLEGE

Major: SCIENCE

LABORATORY TECHNOLOGY 2013 MIAMI DADE MEDICAL COLLEGE

Major: Medical Laboratory Technology

Related coursework: In this program I learned all aspects of the medical laws such as HIPPA, OSHA, EPA, and FDA. This program provided me with the ability to be able to work in the Laboratory in any hospital. During my program I completed a total of 700 hours working in the hospital providing me with hospital experience. I learned all medical terminology.

Skills & Abilities

MANAGEMENT

During my 11 years working at Inktel Direct I managed an account and worked on two accounts. The first account that I managed was Cincinnati Bell. In order to successfully manage this account I had lead different individuals with different personalities. While dealing with different personalities I had to maintain a team work atmosphere. I also had superiors that I had to answer to. I had to make sure that all reports were sent out at the end of the day. I had to make sure all sales were tallied up by the end of each day. I also had to keep track of attendance, disciplinary action and goal for each individual agents, I also was part of the Quality Assurance team for this account, meaning I had to review all calls to make sure that the agents were answering the customer’s questions correctly while maintaining professionalism. The final account that I worked on was Miami Dade Housing Choice Voucher Program (section 8). My duties while working on this account was dealing with tenants we were a part of the section 8 program. I had to answer all questions whenever a tenant would call in. Many times I had to deal with irate tenants who would call in very upset and it was my job to calm them down and help them understand what was going on with their cases. While being on this account I learned the ability to take charge of an irate customer while still maintaining professionalism and showing empathy. I was a part of the section 8 program for over two years, and every month that I was on the account I was an A player. This account provided me with many skills to be able to deal with all types of people and maintain leadership and personality.

SALES

I am well trained in sales I have had to sell cell phones, internet service and cable service. Having had to sell these products to different people has giving me the ability to listen to customers and not over talk them. I had to listen to customers’ needs and provide them with the best service that was suitable for their individual needs COMMUNICATION

I am bilingual

I can communicate with all types of individuals etc. irate individuals and superiors, I am able to calm an irate individual down and provide them with the information that they need while maintaining control of the call and professionalism Page 2

LEADERSHIP

I was a supervisor at Inktel Direct for over a year. I am able to be a leader while still being a team player. Being a supervisors and given me a set of communication skills that allow me to manage individuals successfully and grow in the company.

Core Strengths

• Strong organizational skills

• Active listening skills

• Seasoned in conflict resolution

• Sharp problem solver

• Courteous demeanor

• Energetic work attitude

• Top sales performer

• Customer service expert

• Telecommunication skills

• Adaptive Team Player

• Hippa Laws

• Knowledge of HMOs PPOs

• Medical Terminology

Experience

CUSTOMER SERVICE/STUDENT AID CENTER/JANUARY 2015-OCTOBER 2015

I assist client with all questions that they may have in regards to their account with the student aid center

I handle our online chat system. I answered all questions that clients may have via our online chat system while also taking calls at the same time.

I assist client with any complaints that they may have. It is my job to deescalate any problems and make sure that the client stays with us

SUPERVISOR/TELESALES/QUALITY ASSURANCE INKTEL DIRECT OCTOBER 2003-MARCH 2014

I managed individuals

Sold services to residential and business customers

Worked on the section 8 account

A detailed explanation of this job is listed above under the management section Contact: Merlyn 305-***-****

TELESALES TECH-NION SEPTEMBER 1999-FEBRUARY 2002

I assisted in selling internet and phones

Services to residential and business customer

Contact: N/A company closed down

Refrences:

• Adrine Phanore 786-***-****

• Barbara Vedrine 347-***-****

• Edna Brisson 786-***-****

Contact this candidate