Chief Information Officer

System Development and Integration ~ Data and Report Administration ~ Technical Support and Applications

Cross-Functional Leadership and Development ~ Rapid Conflict Resolution ~ Standard and Regulatory Compliance

QUALIFICATIONS PROFILE

Forward-thinking, detailed-oriented, and multifaceted professional, with comprehensive experience in core business operations, strategic planning and analysis, and process improvement within IT and networking industry. Armed with well-defined communication, organizational, and leadership skills. Keynoted for the ability to interact with all levels of management, establish rapport, and deliver successful strategies while exceeding objectives and expectations.

PROFESSIONAL EXPERIENCE

People’s Care, Inc. – Chino Hills, CA

IT Director System Administrator HIPAA Security Officer 2013–Present

Render expert oversight to the planning, organization, and execution of technology functions companywide, while continuously developing long-term direction of the company’s technology function.

Optimize staff productivity through comprehensive training and professional development.

Function as primary technical resource for all management levels on technology budget, prioritization, and justification.

Maintain strong partnership with key department leaders and executive management to create appropriate service level agreements and define key benchmarks and metrics.

Proficiently manage Microsoft Windows servers, workstations, network devices, LAN and WAN, and security for approximately 400 users.

Administer the daily technical operations to ensure proper management of access control, disaster recovery, business continuity, incident response, and risk management needs.

Build and foster trusted partnerships with vendors, which play a vital role in supporting the Business Unit.

Establish and maintain a productive, secure, and positive user experience through:

-Configuration of site-to-site virtual private networks (VPN) on Cisco ASA 5505 and Sonicwall TZ105 firewalls

-Integration of network and email security services, such as OpenDNS, DMARC Reporting, and MDM

-Enforcement of policies for all mobile and hardware devices;

-Implementation of information security regulations as mandated by HIPAA; and

-Formulation and execution of backup and data retention strategy for Cloud data and services.

Career Highlights

Systematically led the organizational transition from legacy systems to new organization and departmental technologies.

Substantially improved compliance with Health Insurance Portability and Accountability Act (HIPAA) through encryption of emails and utilization of services compliant with SSAE 16, SOC 1, and SOC 2.

Served as a driving force in the entire facets of hardware and software system operations and acquisition.

Positioned the company for growth as reflected in the following results:

-Reduction of telephony costs by $24K annually through Internet VoIP provider;

-Elimination of $84K annually in wireless costs;

-Achievement of $30K in savings through negotiation with new printer vendor;

-Lessening of inventory, application pricing, and licenses through establishment of applications, desktops, laptops, and networking system standards.

Pioneered the complete data transition from Box.com to Google Drive, which improved data accessibility and collaboration

Implemented a company Intranet, share calendar, video conference, and mobile device management solutions

Sentric, Inc. – Huntington Beach, CA

Technical Support Analyst Time and Attendance Technician 2007–2013

Employed keen eye in guaranteeing network quality through administration of Windows Server, PC, hardware and software, and user account.

Provided leadership and guidance to the remote time and attendance technicians.

Observed strict compliance with Sarbanes-Oxley auditing procedures.

Conducted client training on TLM solution, while rendering key support to local network and help desk.

Career Highlights

Took an instrumental role in client migration project of expiring TLM clients to web-based TLM SaaS solution.

Built and developed technical and time and attendance projects from startup to successful execution.

Offered first-rate service to clients, thus gaining several distinction and nominations from the company.

Automatic Data Processing – La Palma, CA

Implementation Specialist 2004–2007

Promptly addressed and responded to hardware and software issues by managing the client support.

Career Highlights

Exemplified exemplary performance, thereby gaining recognition as the Implementation Star Partner throughout the Sales Department and for superior customer service.

Drove business growth by consistently surpassing individual start dollar quota quarterly.

Brought significant contributions to the development and implementation of necessary hardware for the TLM division.

Formulated and executed tactical plans, project documentation, and technical documentation for the project, while maintaining utmost accuracy in releasing test on all hardware applications.

EARLIER CAREER

West Covina Medical Group – West Covina, CA

Network Manager 2002–2004

EDUCATION AND CREDENTIALS

Bachelor of Science in Computer Information Systems

DeVry University – Pomona, CA

Attendance Enterprise Software Certification

Infotronics Time and Attendance Hardware Certification

NOVAtime 2000/3000/4000 Time and Attendance Certification

Schlage Hand Punch Terminal Certification

PROFESSIONAL DEVELOPMENT

Infotronics Attendance on Demand

PROFESSIONAL AFFILIATIONS

Member Forbes Technology Council

Executive Board Member The IT Summit

Member NOREX

Charter Member Workforce Education Organization (WEO)

TECHNICAL ACUMEN

Platforms

Cloud Based Services (SaaS, PaaS, IaaS) PC Desktop Systems (Windows 7, 8, 10)

Microsoft Server Operating System VMWare ESXi 5.1 Hyper-V

Google Apps for Work RingCentral

Software

Microsoft Office Suite Acronis Backup Vipre Business Premium Box Dropbox Google Drive

MaaS360 Mobile Device Management OpenDNS RingCentral VoIP Spiceworks Help Desk

BetterCloud Datto Backupify Virtru MaxEmail LogMeIn WebEx

Hardware

Dell Synology NAS SonicWall TZ105 Series Firewall Ubiquiti UniFi CiscoASA 5505 Netgear Linksys Android Tablets and Smartphones Apple iPads and iPhones

Networking

TCP/IP DHCP DNS Wireless (802.11) LAN/WAN SMTP POP3 VPN

NAT Remote Desktop

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