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Customer Service Manager

Location:
Killeen, TX
Salary:
35,000+
Posted:
February 11, 2016

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Resume:

James K Hughes

**** ********** **. 773-***-**** c

Killeen, Tx. 76549 acthyi@r.postjobfree.com

OBJECTIVE

To obtain a position that fully exercises my leadership, and computer skills, willing to be employed worldwide. I am a team player capable of taking direction or leading a project.

QUALIFICATIONS

I am an organized, computer literate individual with extensive knowledge of office management.

Posses a high degree of skills, knowledge and techniques requiring problem recognition, solution development and action step formulation within structured and/or defined judgment parameters as defined by the job.

Possess great deal of organizing, work prioritization and related skills, to include a great deal of peer interface necessary to properly complete tasks.

Cope with changing deadlines, requirements and related pressures, reprioritizations as often result in substantial compensatory efforts and additional time.

Professional Experience

Hotel Manager Feb 2012 to Present

Hampton Inn, Killeen, Tx.

Hilton Garden Inn, Killeen, Tx.

JOB TITLE: Auditor / Assistant General Manager & Director of Sales

Created schedules while maintaining the allotted labor budget.

Accounts payable/receivable duties.

Establishment of corporate contracts.

Interviewing, training, and coaching of staff.

Conducting weekly inspections.

Effectively and efficiently resolving all customer issues.

Ensuring efficient quality customer service.

Responsible for the assignment of rooms.

KBR Laundry Feb 2009 to 2012

KBR FOB Warhorse, Ba'Qubah, Iraq

JOB TITLE: Laundry Attendant/ Laundry Supervisor

Tends to the laundering of personal clothing, uniforms, towels, blankets and other items.

Routinely performs inventory and quality control checks throughout the laundering process.

I work with the labor staff in promoting excellence in work ethics and attitudes, while maintaining a high degree of customer satisfaction and quality.

Additional tasks include the receipt and issuance of client laundry, driving to deliver laundry to satellite facilities, and performing daily maintenance of the facility and laundry equipment.

Routinely conducting 14 to 28 quality audits a month and 2 to 4 safety inspections monthly.

Hotel Manager Jul 2006 to Dec 2008

Quality Inn & Suites, Elk Grove Village, Il.

Comfort Inn Downtown Chicago, Chicago, Il.

JOB TITLE: Front Office Manager

Created schedules while maintaining the allotted labor budget.

Accounts payable/receivable duties.

Establishment of corporate contracts.

Interviewing, training, and coaching of staff.

Conducting weekly inspections.

Effectively and efficiently resolving all customer issues.

Ensuring efficient quality customer service.

Responsible for the assignment of rooms.

Store Manager Oct 1998 to Nov 2001

Hollywood Video Chicago, Il

JOB TITLE: Assistant Director of Store Operations

Performed record keeping and location keeping tracking for items associated with high value property.

Conducted physical inventories.

Monitored inventory from the time of ordered, purchased, transferred, and shipped from vendor warehouse to location.

Prepare Financial Book Adjustment for any variances of receiving items.

Directed all operations, multiple projects, and supervised the support of personnel.

Recruited and trained sales staff. Supervised, motivated, and monitor team performance.

Interviewed, training, and coaching of staff.

Ensuring and providing quality customer service.

Education:

1998 Hirsch High School

2002 Clinton Community College, Certified Nursing Assistant Diploma

SKILLS

Maintenance/Quality Management

Inventory Management

Security/Loss Control Management

Human Resources

Leadership/Training

Policies & Procedures/Training Aids

Recruiting

Certification/Training

Sales Leadership Certification (Hilton Hotels Corporation) May 14

CPR/ First Aide Mar 2013

Nov 02 Certified Nurse Aide

Apr 09 Completion of the Laundry course

Sep 09 COBCT Tier 1

Sep 09 COBCT Tier 2

Sep 09 Allowable Costs- The Basics

Sep 09 PR- Logistics Course

Sep 09 PR- Logistics- INCOTERMS 2000

Sep 09 HSE in Logistics

Oct 09 Timekeeping

Oct 09 Floor check Audits

Oct 09 30 Hr OSHA Certified Training



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