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Customer Service Manager

Location:
Streetsboro, OH
Posted:
February 11, 2016

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Resume:

JOHN KOCISKO

***** *** *** **. *****: 216-***-****

Streetsboro, OH 44241 Email: acthxg@r.postjobfree.com

Logistics Manager

Committed manager with more than 18 years of experience in the logistics, distribution, and warehouse fields. Self-motivated professional with documented success ensuring and improving quality of services while motivating and developing team members. Accurate keeper of records and hands-on facilitator able to deal with people at all levels including negotiating with vendors, dealing with client issues, and providing problem resolution in an efficient manner to maintain customer satisfaction and enhance business reputation.

Areas of Expertise

Scheduling & Monitoring

Staff Training & Supervision

Strategic Planning/Analysis

Industry Networking

Quality Control

Safety Measures

Customer Service

Payroll Management

Process Management

Order Cycle

Problem Resolution

Vendor Negotiation

Key Skills Assessment

Performance Monitoring – Develop and implement strategic and tactical performance improvement plans to maintain and increase quality standards.

Team Management – Committed to supporting teams through the exchange of knowledge, experience, and goal sharing to optimize strategies.

Professional Experience

CARDPAK, Solon, OH 2012 – Present

Logistics/Converting Manager

Manage all aspects of shipping, receiving and inventory processes including monitoring quality, cost efficiency, and order cycle.

Ensure ongoing efficiency of operations by analyzing performance, creating improvement plans and allocating personnel according to changing needs.

Consistently meet efficiency, safety, and service requirements trough effective leadership, recruitment, and training of warehouse and distribution teams.

Maintain 98% Inventory accuracy.

Gather and analyze information to resolve conflicts engaging in tactical negotiations when needed.

IRON MOUNTAIN, Solon, OH 2005 – 2012

Transportation Manager/Market Project Leader

Maintained high levels of service, production and quality metrics while of handling daily operations such as planning routes, scheduling personnel, assigning workloads.

Oversaw compliance with safety and security regulations.

Achieved saving and cost efficiency by efficiently managing all vendor pricing and negotiations.

Processed and approved payroll, time off requests, and exceptions.

Accountable for variances on route performance.

ERIE LOGISTICS, Maple Heights, OH 2004 – 2005

Transportation Supervisor

Created and maintained accurate spreadsheets on daily hours, productivity, payroll, schedules, and mileage.

Managed 90+ personnel and ensured timely delivery of more than 100 daily loads.

Executed strategic planning skills on scheduling daily morning perishable delivery routing using Manugistics computer program.

Developed thorough weekly reports of loads, manpower, and payroll, managed budget and provided overall supervision of daily activities.

HEINENS, INC., Maple Heights, OH 1997 – 2004

Shipping/Receiving Assistant Manager

Coordinated and dispatched time sensitive deliveries with focus on quality metrics.

Managed a staff of 20 drivers and dealt with buyers, sales representatives, and owners to ensure customer’s needs were met.

Administered operations and receiving procedures for safety and compliance with OSHA standards and regulations.

Enhanced customer service by holding weekly classes for store and warehouse employees on all aspects of customer service excellence.

Education & Training

Completed Coursework Towards Associate Degree, Business Management/Leadership

Cuyahoga Community College, Cleveland, OH

Class A Commercial Diver’s License

Tow Motor Use and Safety Certification



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