Jeffrey S. Edwards

**** ******** **** ***** *** Jacksonville, FL 32244 904-***-**** acthw8@r.postjobfree.com

With over twenty years of hands-on, highly successful experience designing, developing and leading high performance enterprises, I am a well-regarded Business Process and Systems Engineering Coach and Consultant, expertly skilled in Business and Performance Excellence, and Real-Time Organizational Transformation, I am exceptionally well versed in Operations Management (Traditional and LEAN – all seven schools), Product and Service Program and Process Improvement (Six Sigma, Design For Six Sigma / Design for Excellence, Integrated Product and Process Development), Quality Management and Change Leadership. I am uniquely experienced in Strategic Planning and Deployment, Prevention Planning, Analysis and Execution, “Wicked” (Non-Linear) Problem Solving, New Product Development and Introduction and Risk Based Process and Program Management – with a particular emphasis on Regulated Environments (Healthcare, Medical Devices, DOD).

Qualifications Summary - Keywords

Leadership, Leadership Development, Management, Strategy Execution, Product Lifecycle Management, ISO13485, Mark CE, ISO9000, Supply Chain Optimization

Process and Systems Engineering, Six Sigma®, LEAN, PMO, Wicked Problem Solving,

OD / OT especially in PE Backed Environments

Career Touchpoints

$60MM Blood Center – Center Leadership and Management (on an interim basis) “It's unlikely that any other consulting operation could have provided such a seasoned leader who had an incredibly broad knowledge about our bloodbanking industry."

- Chief Executive Officer, The Institute for Transfusion Medicine

$50MM Blood Center – Leadership of Process Improvement Activities - you are positively different than other consultants

- Chief Executive Officer, Blood Bank of Delmarva

this is much different than the lean training I’ve received in the past

- Director, Blood Bank of Delmarva

$30MM Blood Center – Facilitation of process and systems analysis and improvements resulting in $945,000 saved in 144 hours – using techniques derived from Taguchi’s Designed Experiments’ protocols

Medical Device Manufacturer (Cardiac Devices) – Facilitated this enterprise’s efforts to achieve registration to ISO13485: 2003 and Canadian CMDCAS requirements in 100 days – less if you count being slowed down by 4 hurricanes and two tropical storms. Mark CE Registration was complete without issue less than two weeks later

Medical Device Manufacturer (Orthopedic Devices) – Facilitated this enterprise through all activities related to registration to ISO9000, ISO13485, CMDCAS and Mark CE in less than 6 months. The client has moved from a three bedroom house to a 100,000 square foot turnkey manufacturing center and has increased sales from approximately $3MM / yr to - $3MM/MONTH!

Case Goods Manufacturer – Lead four teams within this organization - Over $1MM saved in less than 72 HOURS (No Layoffs) – Applying LEAN Enterprise methods.

B-to-B Sales – Facilitated the systematic transformation of this enterprise’s sales management system netting over 21% increase in Sales Revenue with a 4.2% decrease in Cost of Sales – in less than 120 days onsite

Reengineering of Government Programs – the Winner of a HAMMER Prize from the Partnership for Reinventing Government, facilitated the reengineering of The USDA’s Commodity Foods Distribution Program. Literally creating the models and methods for ‘the Amazon.com of Food’, this project resulted in ‘the most significant improvements in this program since its inception’ – Former Undersecretary of Agriculture – Ms. Shirley Watkins

$4BB Domestic Manufacturer – Focused, Real World Education and Training, Facilitation of New Product Development / Product Lifecycle Management Strategies and Facilitation of Process Improvement activities have generated over a 1400% ROI over the past three years

Significant experience building high performance teams from across client diagonals. Experience with Private Equity Backed Enterprises including internationally developed Medical Devices. Experience transitioning Family Owned Enterprises to Professional Management successfully

Career History and Selected Achievements

Global Business Consultant, Jacksonville, FL March 1997 – Present

Founder, President and Principal Consultant

Strategy Formulation, Communication and Execution, Complexity Minimization and Management (Plexus and Cynefin), High Performance Team Building, PREVENTION Planning and Management, Linear and Non-Linear Problem Solving (Rittel / Conklin, "Wicked"), New Product Development and Introduction (NPDI) - including Fuzzy Front End - QFD, KANO Modeling, --- specific engagement activities include:

Leading efforts to transform the Blood Collections and Distribution Industry. Efforts include: leadership (on an Interim basis) of a $60MM Dollar Blood Center, leadership of Enterprise Transformation engagements in Blood Centers around the world, development and delivery of over a dozen 40 hour intensive working sessions for industry leaders focusing on Cold Supply Chain Transformation™, Regulatory Compliance Engineering (FDA, HEALTH CANADA, EU Mark CE), NPDI, Cost Definition and Management, LEAN / Sigma in a short shelf life, mixed mode environment and Systematic Organizational Transformation. Each session finds the participants defining and pursuing projects in their own environments – with a collective economic impact of over $12MM so far.

Leading LEAN / Sigma and Lean Enterprise™ Improvement efforts worldwide. Projects include: facilitation of LEAN Events and Training / Certification of LEAN Facilitators. In one typical project – over $1,500,000.00 was saved in less than 300 hours. Another added over $1MM in new revenue and savings after only 35 days onsite

A sought after teacher and trainer, Jeff has been engaged to deliver leading edge leadership, organizational development and process transformation programs to components of the US Department of Defense and its contractors. Winning rave reviews for his highly engaging and down to earth style, he has designed and delivered courseware for nine different offerings – being delivered throughout the US. Current courses include Lean / Sigma, Systems Engineering for DOD Commands and Contractors and a series of courses in Logistics Supportability and Total Life Cycle Management.

Philip Crosby Associates, Winter Park, FL October 1989 – June 2001

Account Executive / Senior Process Consultant

Quality Management Process and Systems Design, Development and Deployment, Linear and Non-Linear Problem Solving (CAPA and Breakthrough Processes), Reengineering, High Performance Team Building, New Product Development and Introduction, ISO9000, LEAN and Six Sigma, Turnarounds, Start Ups

Facilitated the turn-around of an ailing private corporation - Increased operating profits by 12% and overall productivity by 11% within 100 days without downsizing. Post project assessments indicate an average improvement in profitability of over $150,000.00 per month sustained for five years.

Significantly enhanced service delivery to health plan members, providers and hospital partners of a multi-state HMO. - $4 Million saved in 120 days as a result of business process reengineering without downsizing.

Installed a customized ISO 9000 compliant Quality Management System within a domestic manufacturer. - Over $1 Million saved in 150 days as a result of process analysis, waste elimination and corrective action, without downsizing. This organization achieved ISO 9000 Registration on its first application

Delivered over 15000 hours of education and training to attendees of the Quality College on topics ranging from Strategic planning and Execution to Statistical Methods

American Systems Corporation, Winter Park, FL March 1984 – October 1989

Program and Project Manager / Lead Systems Engineer

Lead conceptual design through life cycle support activities for the latest generation submarine fire control simulation and training devices.

Managed an operating budget of over $35M and coordinated the activities of ten (10) different organizations involved in simultaneous or joint venture tasking. (Managed a Total Project Budget in excess of $500MM)

Delivered each of 21 devices error free, within budget and on time (over 75% percent of the devices were delivered early).

US Navy Active Duty/ Reserve / Inactive Reserve, Various April 1979 – Present

Commissioned Officer

Qualified in Warships, Submarines, NATO Command and Control, Military Sealift Command

Defense Acquisition, DOD Systems and Logistics Engineering

Education

Jacksonville University – Jacksonville FL: BS Biology and Commission as US Naval Officer

US Navy – Surface Warfare Officer, Submarine Officer, NATO Command and Control, Military Sealift Command, Command At Sea, Command Ashore, High Performance Leadership and Management, Project and Program Management (DOD PMBOK), New Product Development and Introduction (DOD 5000, Stage Gate and Cooper’s Stage Gate), Risk Minimization and Management, other…

The Quality College® - Strategic Planning and Management, Quality Improvement Process Management, Process Design and Prevention Planning, Statistical Methods, Real-Time Transformation, Effective Communication, Linear and Non-Linear Problem Solving, Advance Quality Process Management, EFQM Assessor, ISO9000 Lead Auditor, other…

Addendum

Listed In

Who’s Who Among Executives

Who’s Who Among Entrepreneurs

Volunteer Activities

Board Member – Global Jacksonville (term 2015 – 2017)

FIRST Robotics – FIRST Florida Ambassador

FIRST Robotics Team86 (Jacksonville Florida 2000 to present)

Coach Jacksonville – Co-Founder 2005 to present

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