ROBERT WILSON

acthu8@r.postjobfree.com 443-***-**** Millersville, MD 21108

QUALITY MANAGER/ DIRECTOR /VP

Accomplished Quality Management Professional. I have directed the quality of: Your postal carrier’s scanner, Your Dell computer’s speakers, 70% of all airline communication, All Department of Energy IT services, systems for oil and gas exploration, and the Mission Operation Center that control’s the satellite that takes NASA and USGS photos of earth. Active NACI Background Check.

Developed and implemented six quality management systems, four supplier quality management programs, two major product development systems, five cultural changes, and four project management processes. Experienced in multiple countries and industries. Federal Experience includes: National Aeronautics and Space Administration (NASA), United States Postal Services (USPS), Department of Energy (DOE), Federal Aviation Administration (FAA), Department of Defense (DoD), and a Homeland Security/Department of Justice (DOJ)/Department of Treasury (DoT) contract bid.

Impact: reduced warranty returns by 63%, reducing infant mortality by 61%, and implemented other improvements to save an amount equal to 3.1% of sales. Six Sigma projects saved $2 million annually. Improved Quality of major products by 57%. Reduced Product Development time by 50% at two companies. Reduced time to market by 50%. Increased department productivity by over 200% without additional resources. Quality Improvement Team reduced backorders by 54% and improved manufacturing cycle time by 100%. Saved $200K to $500K on Conformance Testing. Achieved both ISO 9001 and AS9100 certifications for multiple companies.

EDUCATION / CERTIFICATION:

MASTER of SCIENCE in ENGINEERING MANAGEMENT, Southern Methodist University

BACHELOR of SCIENCE in ELECTRICAL ENGINEERING, Southern Methodist University

American Society for Quality: Certified Manager of Quality/Organizational Excellence

(CQM/OE), Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), and Certified Reliability Engineer (CRE)

PROFESSIONAL EXPERIENCE:

NASA – the Hammers Company

March 2009 – May 2015

Hammers provides quality software, hardware, system integration, and engineering services for the aerospace industry including NASA. Greenbelt, MD. Active NACI Background Clearance

Quality Manager

Reporting to President. Directed Quality and mission assurance for company and subcontractors. Safety and Mission Assurance interface to NASA.

Developed and established an ISO 9001 Quality system and initiated CMMI® (Capability Maturity Model® Integration) System.

Chairman of Configuration Control Board (CCB). Directed Issue Tracking System and Corrective Actions.

Determined project goals and priorities with customers, upper level management and other stake holders. Then created, implemented, monitored, and updated all project plans to ensure the actions were consistent with the goals and approved plan.

Conducted quality system, product and process audits as needed to assure adherence to contract and project commitments, design specifications and quality system standards.

Mission Assurance for the system that controls a NASA/USGS satellite that takes photos of earth. Quality Manager for $25 million contract.

Department of Energy – Contractor

May 2008 – March 2009

Fermi National Accelerator Lab, Batavia, IL and DOE Information Technology, MD

URS – Quality Contractor Jan 2009 – March 2009 - Fermi National Accelerator Lab, Office of Science for the Department of Energy. Research. World’s most powerful particle accelerator, particle physics, subatomic particles, dark matter, and superconducting magnets.

Consulted in developing and establishing Quality Management System

Structured controls and processes were developed and implemented.

EES – Director of Quality May-Nov 2008. Energy Enterprise Solutions provided all mission-critical information technology support and services to the U.S. Department of Energy (DOE), one of the largest federal information technology services.

Top Quality executive reporting to CFO. Planned, developed, and implemented policies and established objectives of all the organization's quality functions in accordance with organization's objectives.

Developed a Quality Management System meeting ISO 9001:2008, CMMI Level 3, DOE O 414.1C, ITIL, ISO 20000 and risk management standards for a partnership organization composed of EES and the IT Support Services Office of the Department of Energy.

ARINC, Senior Director of Quality Management, Annapolis, MD.

January 2007 - 2008

A global leader in transportation communications and systems engineering for: airports, aviation, aerospace and defense, government, healthcare, networks, security, and transportation. 36th largest defense contractor. Approximate revenue $1 Billion. (Acquired by the Carlyle Group)

Top Quality Executive reporting to CFO. Provided overall direction of Corporate Quality policies and functions across the ARINC Companies in 141 countries. Directed staff of 20 people. Implemented AS9100.

FAA – ODA Administrator. Qualified for Organization Designation Authorization (ODA) program. Participated in Loss of Separation investigation board.

DOD – represented Quality on team defining Project Manager and PMP qualifications for Department of Defense contracts

Motorola, Quality Director/Manager, Washington D.C. area

August 2004 – October 2006

US Federal Government Markets Division of Motorola (Malcolm Baldrige winner)

Integrated Wireless Network - $5-10 Billion contract for Homeland Security, Department of Justice and Department of Treasury.

Developed and directed strategic and tactical Quality at start up. Top Quality position for contract.

Developed and implemented ISO 9001:2000 quality management system compatible with PMBOK project management.

United States Postal Service Project - Designing, Manufacturing and Supporting a new Intelligent Mail Data Acquisition System for the United States Postal Service. $400 million contract.

Developed and implemented ISO 9001 quality management system in accordance with USPS contract objectives. Top Quality position for Program. Directed global supplier quality management. Manufacturing in Israel.

Verified compliance to contract and product specifications. Developed and executed multiple test plans in accordance with USPS contract objectives. Saved $200K to $500K on Conformance Testing.

Directed actions of Motorola Israel (CMMI), Siemens, Jones Lang LaSalle, Motorola Training and Motorola Service to achieve Quality objectives.

Single point of contact to the USPS’s project representatives in all quality related matters.

MKS ENI PRODUCTS, Senior Quality Manager, Rochester, New York

May 2002- May 2003

Leading global provider of instruments and integrated subsystems that measure, control, power and monitor critical parameters of semiconductor and other advanced process environments.

Top company Quality executive reporting to President. Directed Quality Organization and all departments to accomplish a 63% reduction in warranty returns, a 3.1% of sales improvement in Cost of Quality, and a 61% reduction in infant mortality.

Assisted with Lean implementation. Reduced lead time from 16+ weeks to 4 weeks.

Initiated ISO 9001

Applied Six Sigma tools/techniques. Developed and implemented Design for Six Sigma (DFSS) process. Initiated Six Sigma planning. Directed Black Belt. Implemented supplier quality management program.

Directed all Quality functions including: Manufacturing Quality, Supplier Quality, Field Quality, Quality Engineers, Supplier Quality Engineers, ISO 9001 Quality System, Document Control, Metrology, Internal and External Audits, Failure Review Board, HALT/HASS, and Six Sigma implementation. Implemented SPC. Developed Failure Review Analysis Corrective Action System (FRACAS). Chairman of Failure Review Board. Worked with Reliability Engineering on MTBF, FMEA, Life Testing, and Maintainability. End users: Intel, Applied Materials, Texas Instruments, Toshiba, Tokyo Electron, Novellas, ST, and IBM.

ALTEC LANSING TECHNOLOGIES, VP/Senior Director of Quality, Milford, PA.

Aug 1999-Dec 2001

Market Leader of Multimedia Peripherals for Personal Computers. Designer and Producer of high tech electronics and software. Manufacturing in China.

Directed Global Quality Organization for multiple business units, with a staff of 100. Directed a Quality System that encompassed 5,000 employees including major subcontractors who produced 4 to 5 million systems per year.

Top Quality Executive reporting to Chairman/CEO, interfaced daily with CFO and SVP Sales/Marketing.

Before I joined Altec Lansing, their major customer, Dell threatened to terminate all business unless Quality was improved. I achieved a perfect Quality score from Dell at my last Quarterly Business Review.

Achieved 57% Quality Improvement of major products. Increased profitability $.5 Million. Developed new testing methodologies and increase profitability by $4.7 million.

Completed Six Sigma projects resulting in $2 million annual savings.

Directed ISO 9002 quality system for Guang Dong, China Manufacturing site. Directed Hong Kong and U.S. Quality operations. Improved test process to incorporate Highly Accelerated Life Testing and Thermal Imaging. Interfaced with major customers including: Dell, Compaq, HP, IBM, Acer, Micron and Retail Customers.

Previous: Fairfield, Syntron, Halliburton/Texas Instruments

Oil and Gas Industry, Seismic – Electronic design and manufacturing

Quality Manager, Program Manager, ISO Coordinator, Product Development Coordinator, Manager of Sustaining/Reliability Engineering/ Concurrent Engineering, Advanced from Field Engineer to Project Manager to Branch Manager of International Field Service before becoming Manager of Sustaining Engineering.

Developed and implemented three additional quality management systems complying with ISO 9001, two major product development systems, three cultural changes, and two project management processes.

SPECIALIZED TRAINING/SKILLS and OUTSIDE ACTIVITIES:

Active National Agency Check and Inquiries (NACI) Background Check

Motorola Six Sigma Training

Motorola PMP Training

Taught Quality Management, Quality Engineering, and Quality Auditing.

ISO 9001– selected to serve on U.S. Validation team.

Consultant for Coca-Cola/ Minute Maid internal auditing program.

Extensive experience in giving speeches/presentations to professional groups.

Awarded NASA Group Achievement Award

ASQ Executive Committee in Houston, New Jersey, and Virginia. Received ASQ “Outstanding Achievement Award”.

Extensive PC knowledge. Word, Excel, PowerPoint, Project

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