CANDACE MCCUMBEE

*** *** ****** *********, ** *2657 Mobile: 540-***-****

actht7@r.postjobfree.com

EXPERIENCED TECHNICAL WRITER/ SOFTWARE TESTER

Solutions-focused Technical Writer and Software Tester with 21 years of experience in Information Technology; high-level proficiency with QC, WinRunner, and QTP toolsets.

Excel in creating test plans and running automated test scripts to pinpoint software defects, track bugs, open defects reports and validate functionality. Serve as a value-adding member of QA teams.

Excel in writing, edit, format technical documentation including: Policies, Procedures, Workflow Diagrams, User Manuals, Use Cases, and Forms. Maintaining documentation by creating original documents, revisions, reviews, and archiving.

TECHNOLOGY & TESTING PROFICIENCIES

Skilled in Technologies:

HP QuickTest Professional, HP Quality Center, HP WinRunner, Cisco Network Monitoring Tools, CICS, Remedy Ticketing System, Sharepoint, Lotus Notes, O&M Administration Tools, Nortel Network Monitoring Tools, Change Request Management Tools, Software Development Life Cycle

Testing Methodologies:

System Testing, Reliability Testing, Feature Testing, Acceptance Testing, Functionality Testing, Validation

Platforms

Web Applications, PowerBuilder Platform, Windows, Unix

Information Technology Experience

Quad Graphics -- Winchester, VA

Distributions Technician, 11/14 to Present

Provide office support logistics operations. Answering phones, maintaining excel spreadsheets. Monitoring software applications for logistics routing of freight. Tracking and tracing shipments of freight through major National Carriers and Local Carriers.

Axiom Staffing -- Winchester, VA

Temporary Office Assignments, 5/13 to 11/14

Provide office support in various assignments. Answering phones, maintaining excel spreadsheets, organizing files, opening trouble tickets. Monitoring software applications for logistics routing of freight.

Federal Emergency Management Agency/Department of Homeland Security -- Winchester, VA

Program Specialist, 4/08 to 2/13

Provide analysis of current systems, processes, and technology for various elements within FEMA to define functional requirements and recommendations for increased efficiencies through implementation of software changes. Prioritize multiple software requirements and projects to ensure changes are made in a logical and efficient sequence with repeatable methods. Works with Information Technology experts to ensure that system requirements are fully understood by programmers and system developers

and meet all system development life cycle standards and requirements.

Serves as authoritative subject matter expert for specified areas of software development and functions. Plans, organizes, establishes priorities, and validates completion of

requirements-gathering and system analysis tasks. Develops documentation and communicates business practice modifications resulting from software changes.

Served as Assistant Administrator of SharePoint Website for Department. Analyzes research findings and conveys analysis by preparing technical documentation.

Run SQL Queries to analyze database records for research. Maintain cooperative relationships with developers and communicate with both technical and nontechnical stakeholders.

Care Provider for terminally ill parent, 11/06 to 03/08

Provided care for parent. Relocated to Berkeley Springs, WV.

Visa USA -- McLean, VA

Program Implementation Manager, 11/05 to 10/06

Implement effective planning, interpersonal, organizational, conceptual

and technical/logical problem solving skills with the ability to

synthesize technical information and apply it to business solutions.

Set priorities and manage customer expectations achieving results as

part of an effective team and effectively prioritizing and multitasking

under deadlines. Provide implementation support to key member banks and processors in the US Region. Coordinate directly with customers to understand card program set up

requirements and facilitate new card program installations, conversions

and maintenance requests without customer impact. Manage non-routine, complex processing and change requests, as well as short term tactical and strategic customer initiatives. Assess operational opportunities to increase service quality or efficiency.

Responsible for tracking all changes effected and report monthly to

management. Accurately maintained and documented all procedures.

Visa International-- McLean, VA

Global Network Analyst, 12/01 to 11/05

Monitor, manage, isolate, and resolve communication problems affecting

normal connectivity to Visa Networks, including: DEX IP Network, Wide

Area Member Network, Corporate IP Network, and International ATM

Network. Provide error trend analysis and diagnose chronic network problems.

Coordinate and implement scheduled and emergency Network changes.

Maintain and implement new Operations Procedures. Maintain ISO 9000

documentation on Network Operations Procedures. Provide second and third level fault isolation and replaced network cards and boards in ATM Switches, as necessary. Work with Cisco Routers and Switches to determine and correct network faults. Perform NCP

Loads. Work with vendors and telecom carriers to isolate, resolve, and upgrade

software and hardware as necessary.

ADDITIONAL TRAINING

HP Quick Test Professional User Training

Mercury WinRunner User Training

Professional Business Writing

ATM Troubleshooting - Global Knowledge

ATM Internetworking - Global Knowledge Promina 800 Series Hardware

Maintenance - N. E. T. Technical Training

Promina 800 Series Configuration and Operations - N.E.T. Technical

Training

Netview for AIX Operations - IBM Global Services:Education and Training

Paradyne Hotwire DSLAM -Management and Configuration - Paradyne Services

HP OpenView Network Node Manager Fundamentals/Operations - HP Educational

Services

Managing Cisco Routed Internetworks - Geotrain:Cisco Systems

Intro to Computer Hardware Repair -James Rumsey Technical Institute

WebPage Construction -James Rumsey Technical Institute

Telenex Data Matrix Switch Operations- General Signal Network

A/S 400 Computer System Operations - Peerless Software Systems

EDUCATION

Paw Paw High School (GPA 4.0), 6/87

Allegany College 9/87 - 5/88 Honors Program - International Business - 2 semesters

Strayer University 1/97 - 5/97 Network Engineering - 1 semester

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