ADEBOLA JOKOGBOLA
**** ****** ****, *******, ** *7604
919-***-**** acths2@r.postjobfree.com
System Administrator
IT Analyst Client Support Lead Technician
Analytical, decisive and highly motivated System Administrator with over 9 years of experience credited as Network Engineer, IT Analyst and Lead Technician. Extensive knowledge and experience in troubleshooting routers, switches. Supported Red Hat Enterprise Virtualized Environment with over 80 Virtualized Servers. Effectively able to communicate with all different levels within a corporation and possesses natural ability to look at the big picture and assemble all resources and plans on time smoothly and efficiently.
Technical Proficiencies: Proficient in Layer 2 Switch Configuration and support (STP, VLANs), Port Security., Layer 3 Router Configuration and Support (Subnetting, IP addressing, NAT, Inter-VLAN routing, ACLs), WAN Technology (P2P, ISDN, Frame-Relay, MDS, Nexus 7k, SMB, Samba, Windows Share, RAID (Software Managed), NetBackup, VMware Mobility, VMware Data Center Virtualization, Managed Services and NOC Experience.
Networking
Troubleshooting
Strategic Planning & Analysis
Site Planning
Problem Solving Skills
Technical Assistance
Configuration & Support
Windows 7, 8, Server 2008 and 2012
Client Relations
Software Deployment
Inventory Control
Data Backup
Professional Experience
Duke University Medical Center 2014 – Present
DCI IT Analyst
Successfully specialize (Proprietary) programs installation, troubleshooting and Customization.
Accountable for daily backup on 120 servers using Netback up Handles offsite backup tape storage and delivery.
Physical connectivity through Static and/or DHCP addressing and
Active Directory (Account creation, Account Unlock, password reset, PC migration between Organizational Unit)
Group policy management.
Imaging and deployment using LTI
Created custom finishing script to customize end user settings after imaging.
Server patching
Windows Server 2003, 2008 and 2012 support
VPN access support
Malware Removal
Print Server Management
Inventory
V-Center support
Cisco UCS Management
VM creation migration (V-motion)
Citrix XenDesktop Management
Citrix XenServer Management
EMC VNX Storage
HCL America, 2013 – 2014
Support Client Base
Efficiently provide support to the client by creating (Account creation, Account Unlock, password reset, PC migration between Organizational Unit).
Exchange Server Support (Account creation, configuration, database backup and restoration),
Outlook configuration, troubleshooting and support.
Remote Support using (Dame Ware, PC Anywhere, Join.me).
Windows File Share creation and access audit
Network Printer Setup
Data Recovery
McAfee EPO (Policy and Encryption)
OCS provisioning and support
Scan to Folder and Scan to Email
Citrix user access provisioning and Thin Print support
Century Link Communications 2010 – 2013
Lead Technician (Promoted)
In-depth Layer 1 DSL and Layer 2 DSL issues in DSLAMs (Calix, Stinger, AFC, Adtran, Marconi, Alcatel Litespan).
Advanced email account supports (Activate suspended email account from AUP violation or billing) Interface with vendors (Ticket escalations) for repairs outside scope of support.
Resolved issues like virtual Servers, Exchange Clients, POP and SMTP issues (Standard and SSL).
Rescue IT PC support Technician (Promoted) 2010
Remote PC diagnostics, repair, PC tune up and Customization.
Outlook, Webmail, Windows Mail, Thunderbird mail clients support and configuration Malware removal
Technical Support Specialist, 2009 – 2010
Troubleshooted DSL sync issue, provide CPE support and efficiently configured PC (DHCP and Static IP) configuration.
Time Warner Cable 2007 - 2009
RF Network Technician & Help Desk Support Technician
Troubleshoot TCP/ IP connectivity issues, digital Video over RF and VoIP over RF.
Added user accounts, password resets, editing user level and group level policy. System imaging and deployment, PC troubleshooting and repairs.
Circuit City Stores, Raleigh, North Carolina 2006 - 2007
Lead Technician
Examined and analyzed customers’ PCs and made necessary repairs.
In-home network installations for circuit city customers and provided warranty repair for customer via HP Portal.
Tiger Direct Computers 2006
Lead Technician
Sold, analyzed and repaired customers' PCs also provided technical assistance to the store and to the customers.
Mobil Exxon Oil, Lagos, Nigeria 2004 - 2005
Technical Support Representative
Accountable for deploying, troubleshooting, repairing network installations and PCs.
Installed productivity software and deployed system using imaging utilities.
Mobil Exxon Oil, Lagos, Nigeria 2002 – 2004
Technical Support Representative
Open repair tickets, carry out repair, and follow up calls after repair.
Education & Certifications
GED (Wake Technical Community College) - March 2006
Bachelors in Information and Computer Technology (East Carolina University) - July 2011
Masters in Health Care Informatics (Awaiting Completion)
VCA-WM, VCA-DCV, VCP6-DCV, MCSA, CCNP (Awaiting Cert), CCNA, MCP, CompTIA A+ CompTIA Network+,
Symantec Certified Specialist(SCS)
Trainings
Managing Data Center Environment (HP), Windows 2003 server, Novell Netware.
Blade server Hardware Analysis (Opteron and Xeon comparison), MDS 9000 series, Nexus 5k and 7k, Red Hat Linux