ADEBOLA JOKOGBOLA

**** ****** ****, *******, ** *7604

919-***-**** acths2@r.postjobfree.com

System Administrator

IT Analyst Client Support Lead Technician

Analytical, decisive and highly motivated System Administrator with over 9 years of experience credited as Network Engineer, IT Analyst and Lead Technician. Extensive knowledge and experience in troubleshooting routers, switches. Supported Red Hat Enterprise Virtualized Environment with over 80 Virtualized Servers. Effectively able to communicate with all different levels within a corporation and possesses natural ability to look at the big picture and assemble all resources and plans on time smoothly and efficiently.

Technical Proficiencies: Proficient in Layer 2 Switch Configuration and support (STP, VLANs), Port Security., Layer 3 Router Configuration and Support (Subnetting, IP addressing, NAT, Inter-VLAN routing, ACLs), WAN Technology (P2P, ISDN, Frame-Relay, MDS, Nexus 7k, SMB, Samba, Windows Share, RAID (Software Managed), NetBackup, VMware Mobility, VMware Data Center Virtualization, Managed Services and NOC Experience.

Networking

Troubleshooting

Strategic Planning & Analysis

Site Planning

Problem Solving Skills

Technical Assistance

Configuration & Support

Windows 7, 8, Server 2008 and 2012

Client Relations

Software Deployment

Inventory Control

Data Backup

Professional Experience

Duke University Medical Center 2014 – Present

DCI IT Analyst

Successfully specialize (Proprietary) programs installation, troubleshooting and Customization.

Accountable for daily backup on 120 servers using Netback up Handles offsite backup tape storage and delivery.

Physical connectivity through Static and/or DHCP addressing and

Active Directory (Account creation, Account Unlock, password reset, PC migration between Organizational Unit)

Group policy management.

Imaging and deployment using LTI

Created custom finishing script to customize end user settings after imaging.

Server patching

Windows Server 2003, 2008 and 2012 support

VPN access support

Malware Removal

Print Server Management

Inventory

V-Center support

Cisco UCS Management

VM creation migration (V-motion)

Citrix XenDesktop Management

Citrix XenServer Management

EMC VNX Storage

HCL America, 2013 – 2014

Support Client Base

Efficiently provide support to the client by creating (Account creation, Account Unlock, password reset, PC migration between Organizational Unit).

Exchange Server Support (Account creation, configuration, database backup and restoration),

Outlook configuration, troubleshooting and support.

Remote Support using (Dame Ware, PC Anywhere, Join.me).

Windows File Share creation and access audit

Network Printer Setup

Data Recovery

McAfee EPO (Policy and Encryption)

OCS provisioning and support

Scan to Folder and Scan to Email

Citrix user access provisioning and Thin Print support

Century Link Communications 2010 – 2013

Lead Technician (Promoted)

In-depth Layer 1 DSL and Layer 2 DSL issues in DSLAMs (Calix, Stinger, AFC, Adtran, Marconi, Alcatel Litespan).

Advanced email account supports (Activate suspended email account from AUP violation or billing) Interface with vendors (Ticket escalations) for repairs outside scope of support.

Resolved issues like virtual Servers, Exchange Clients, POP and SMTP issues (Standard and SSL).

Rescue IT PC support Technician (Promoted) 2010

Remote PC diagnostics, repair, PC tune up and Customization.

Outlook, Webmail, Windows Mail, Thunderbird mail clients support and configuration Malware removal

Technical Support Specialist, 2009 – 2010

Troubleshooted DSL sync issue, provide CPE support and efficiently configured PC (DHCP and Static IP) configuration.

Time Warner Cable 2007 - 2009

RF Network Technician & Help Desk Support Technician

Troubleshoot TCP/ IP connectivity issues, digital Video over RF and VoIP over RF.

Added user accounts, password resets, editing user level and group level policy. System imaging and deployment, PC troubleshooting and repairs.

Circuit City Stores, Raleigh, North Carolina 2006 - 2007

Lead Technician

Examined and analyzed customers’ PCs and made necessary repairs.

In-home network installations for circuit city customers and provided warranty repair for customer via HP Portal.

Tiger Direct Computers 2006

Lead Technician

Sold, analyzed and repaired customers' PCs also provided technical assistance to the store and to the customers.

Mobil Exxon Oil, Lagos, Nigeria 2004 - 2005

Technical Support Representative

Accountable for deploying, troubleshooting, repairing network installations and PCs.

Installed productivity software and deployed system using imaging utilities.

Mobil Exxon Oil, Lagos, Nigeria 2002 – 2004

Technical Support Representative

Open repair tickets, carry out repair, and follow up calls after repair.

Education & Certifications

GED (Wake Technical Community College) - March 2006

Bachelors in Information and Computer Technology (East Carolina University) - July 2011

Masters in Health Care Informatics (Awaiting Completion)

VCA-WM, VCA-DCV, VCP6-DCV, MCSA, CCNP (Awaiting Cert), CCNA, MCP, CompTIA A+ CompTIA Network+,

Symantec Certified Specialist(SCS)

Trainings

Managing Data Center Environment (HP), Windows 2003 server, Novell Netware.

Blade server Hardware Analysis (Opteron and Xeon comparison), MDS 9000 series, Nexus 5k and 7k, Red Hat Linux

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