Donna J. Myers

*** ***** ********* **

Florissant, MO 63031

Cell 817-***-****

acthrg@r.postjobfree.com

Profile

Experienced Operations Management Professional in a Banking and Mortgage environment. Diverse background in the financial industry allows for easy adaptation to any new environment. Increased production and quality by mentoring and through training.

Professional Experience

CrossCheck Compliance LLC, Chicago, Illinois 5/2015–11/2015

Auditor

audit closed mortgage transaction for compliance with guidelines and government compliance.

JP Morgan Chase, Ft. Worth, Texas 2010 - 2014

Senior Underwriter (began as a contract underwriter with AMO)

Default and Imminent Default modification underwriter for Asset, Securitized, FHLMC, FNMA, VA, FHA and USDA.

Analyzed all types of income, including but not limited to W-2, 1099, Military, benefit, non-taxable, RE Investment, Corporate and foreign.

Reviewed co-workers income analysis for accuracy and adherence to policy.

Reviewed for qualification under Investor’s guidelines and Government requirements.

Mentored team members and developed checklists and training aids (for underwriting and processing)

Self-Employed 2009 Reserve Agent with Farmers Insurance

Citigroup, Irving, Texas 2000 – 2008

Senior Supervisor with Unsecured Lending Operation (2005 – 2008)

Developed new call unit through strong leadership, proven decision making and mentoring. Revised procedure manuals. Monitored and distributed call volume. Tracked attendance, authorized payroll, prepared corrective action, scheduled and administered training and formulated production reports. Prepared and reviewed semi-annual and annual evaluations with each direct report.

Implemented testing to certify new agents for call center which increased quality scores.

Oversaw Direct Reports consisting of 15 full time staff locally and consultant for the supervisors of 90 off shore associates.

Created soft-skills exercises which raised quality scores 15% in 90 days.

Changed methods of handling Presidential complaints resulting in a 50% reduction over three years.

Trained a new call center to handle all aspects of a credit division to eliminate fractured department and allow for better coverage.

Created training manuals, power point presentations, training exercises, tracking and reporting.

Member of management committee which was established to improve communication and cooperation between branches and back office departments.

Underwriter (2002 – 2005)

Performed risk analysis up to and including Level 3 (loan amounts exceeding 2.5 million) and made decisions regarding deficiencies for prime market.

Use of risk assessment tools and solid understanding of products offered to meet client needs when not qualified for product requested.

Used Fannie Mae guidelines for manual risk analysis and those set by other secondary market lenders and Desktop Underwriter.

Maintained exceptional quality standard with excellent communication both verbally and written.

Named Fraud Fighter of the month after catching over $500,000.00 in applications submitted with fraudulent documents.

Kept current on fraud within the market place and within the company with publications and internal news letters to maintain a cutting edge in evaluations.

Processor Closer (2000 – 2002)

Processed mortgage applications, obtained required documents and submitted to underwriting for review.

Developed a strong working relationship with 3rd party vendors to provide more timely closings and escalated problem solutions.

Developed a comprehensive training deck and check list to assist associates in preparing closing packages.

Traveled for the company to train new company employees obtained through corporate acquisitions.

Eagle Bank, Festus, Missouri 1996 – 2000

Lead: Commercial Processing and Collateral Control

Reviewed and maintained Accounts Receivable and Accounts Payable Aging for clients to support business lines of credit. Processed 1st and 2nd Mortgage applications, closings and recording. Maintained collateral vault for all loans.

Created processes to track collateral and insurance to insure renewal, recording and maintenance of collateral and insurance for all loans.

Reviewed files prior to sale to secondary market for compliance and completeness.

Restructured collateral files with benefits to both loan officers and auditors.

Established a strong relationship with local title companies which benefited our clients who were in the construction and development business.

Maintained relationship with title company while working on real estate acquisition, development, building and partial release upon sale of each unit.

Education and Professional Development

University of Missouri: Night classes in Public Speaking and Business

Florissant Valley Community College: Law Enforcement and Accounting

American Institute of Banking in St. Louis, Missouri

Completed courses covered:

Legal Matters with Collateral Business Writing Documentation

Accounting General Banking Knowledge

Technical Skills

Microsoft Word PowerPoint Excel

CMS Avaya ACAPS Laserpro Agent Desktop WPII HSSN

Toll free Network Manager Fannie Mae Desktop Underwriter

Various other programs specifically designed for each employer: Metronet, LenderLive, and Filenet

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