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Maintenance Technician Customer Service

Location:
Dallas, TX
Posted:
February 11, 2016

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Resume:

Zavier Rivera

Maintenance Technician

Houston, TX

acthqy@r.postjobfree.com - 302-***-****

To secure a position in which I can utilize my skills and knowledge to improve company productivity. Authorized to work in the US for any employer

WORK EXPERIENCE

Account manager / Maintenance Technician

Home maintenance professionals - Houston, TX - February 2015 to Present Responsibilities

Identified ways to grow margins while looking at process/cost improvements for customers.

•Responded to customer service inquiries, complaints, and failures in an effort to retain/enhance overall customer satisfaction.

•Targeted accounts in jeopardy of discontinuing services to ensure every possible effort is made to retain the account, and address concerns

•Handle all scheduling for client visits and all the maintenance for all the homes we service.

•Service all high end clients.

HVAC/Refrigeration Technician

Greenville HVAC/R - Greenville, DE - May 2014 to 2015 I am a organized and professional HVAC technician with strong abilities to adapt and produce quality results while multi-tasking. My professionalism and willingness to be team player makes me an excellent candidate for any company.

Skills Used

• Effective in installing and troubleshooting heating, air conditioning and refrigeration units

• Deep understanding of fabricating equipment parts to meet specialty needs or replace parts that may not be readily available

• Proven ability to read schematics and work plans

• Perform general and preventative maintenance on HVAC systems

• Replace faulty or expired parts in an HVAC system

• Entry-level position

Maintenance Technician Contractor

Arbor Property management - Wilmington, DE - January 2008 to October 2014 Responsibilities

Family owned company 134 properties from single homes to apartments and town homes worked aside my 54 yr old father been working with him since the age of 16 as an helper then moved up to a technican. I started handling more maintenance as my father aged. Responsible for hot water heater install, all appliance install, maintenance upkeep, troubleshooting electrical circuits, plumbing and make readies. Dealing with irate tenants, maintaining a budget, ability to calculate and write price estimates for job orders and more listed below.

Skills Used

Leadership, attention to detail, punctual, bilingual, mechanically inclined, and multitasking. Forklift Operator

Zenith Products - New Castle, DE - June 2012 to March 2013 Responsibilities (Part Time Position)

Temp worker turned into permanent. Started at a entry level packer position to last possible advancement opportunity forklift operater. Worked all 3 shifts 6am to 5 pm 2nd 12 pm to 10pm 3thrid 10pm to 8 am quit to persuade a career.

EDUCATION

HVAC/Refrigeration Technical Certificate

Pittsburgh Job Corps Center - Pittsburgh, PA

2013 to 2014

Associate of Science in Heating, Ventilation & Air Conditioning Community College of Allegheny County ( CCAC) - Pittsburgh, PA 2012 to 2014

High School Diploma

Alexis I. Dupoint High School - Greenville, DE

2006 to 2011

SKILLS

Drivers License ( clean driving record ) (10+ years), Bilingual (English & Spanish) (10+ years), Passport holder expires ( 2025 ), Superior Plumbing skills, Exceptional Electrial knowledge, HVAC experience, Own Personal Tools, Hands on training in all fields listed above CERTIFICATIONS

Forklift Certification

Able to drive a forklift and hilow and walkie and operate scissor and boom lifts 608 EPA Certification type I/II

HVAC/R Technician Cerification

Preventative Maintenance Technician certification I/II (PM Tech) Install, inspect, maintain, troubleshoot and repair motor controls and automated switchgear, control systems, instrumentation, process analyzers, programmable logic controllers (PLC’s) and Supervisory Control and Data Acquisition (SCADA) applications and networks, radio frequency data communications equipment and other devices related to water and wastewater treatment processes and related facilities. R-410a Certification

Ablilty to handle high pressure of R-410a refrigerant and safety charge an A.C. OSHA 10 Certification

General Industry safety and health

HVAC Certificate of Completion

Completed an Technical certificate (HVAC)

Green HVAC/R Certification

Understanding of priciples behind engery conservation and how it relates to heating and cooling industry Indoor Air Quality (IAQ)

Knowledge how to service, adjust, inspect and clean the hvac's network of ducting,heat exchangers, condsate pans, humidifiers, blowers and mold

CPR & AED Certification

August 2014 to August 2016

Ability to give CPR & AED as needed to specific age groups TWIC Card

January 2016 to January 2021

Fingerprinted and successfully passed a FBI & TSA background check to obtain unescorted access to secure areas of port facilities

GROUPS

Junior Reserve Officer Training Corps (JROTC)

S-1 (Adjustant) responsible for a variety of administrative duites which include organizing of cadet records, publishing and posting of orders, and the computation and reporting of the end of the month strength report In my Battalion.

PJCC Student Government

Served as student treasure for one term then as student President for the next term PJCC Leadership Academy

Support speaker & Lead trainer of a group of 24 student's Camp Horizons Leadership Conference

West Virginia 2013 5 day leadership conference

ADDITIONAL INFORMATION

•Ability to provide excellent customer

service

• Effective time management skills and Detailed Oriented

• Ability to work both independently and as a member of a team

• Able to work in confined spaces, indoors and outdoors in all climates, and unclean environments with fumes, dust and poor ventilation.

• A.C charging, trouble shooting on all brands A.C & Furances

• Minor drywall and Caulking

• Window screens and blinds

• Interior and exterior painting

• Electrical circuits, receptacles, breakers, switches, fuses and Light fixtures

• Appliance repair such as stoves, refrigerators, washers and dryers

• Installation of toilets, sinks, vanities and garbage disposals

• cove basing and Vinyl flooring and irrigation system trouble shooting

• Removing trash (including appliances)

• Clearing drains and sewer lines up to "4"

• Plumbing - soldering in confinded spaces,

• The ability to change out piping from galvanized to pvc or cpvc.

• Masonary work and sidewalks repairs

• installing doors and Snow removal and animal control

• Available on 24 hour call



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