Resume

K. Siva Rama Krishnan

No. **-A/*, T. K. Pani Street,

Periyar Nagar, Nesapakkam, Phone: +91-988*******

KK Nagar (West)

Chennai – 600 078 E-mail: acthqw@r.postjobfree.com

Objective

To work and grow with an organization where there is an opportunity to develop my

Personal skills, professional experience and to contribute to the success of the organization.

Summary

B.Tech in Computer Science and Engineering from Gitam College of Engg. Andhra University,Visakhapatnam.

Overall 9+ years of experience.

Working as Customer Care Associate in SCOPE International Pvt Ltd.

Designation : Customer Care Associate

Location : Chennai

Period : August 2013 – till date.

Worked as Technical Support Executive in RCIL(Reliance Communication Infra Structure Ltd .,)

Designation : Technical Support Executive

Location : Chennai

Period : April 2011 – May 2013

Worked as Customer Service Executive in Blue Dart Express Ltd.

Designation : Customer Service Executive

Location : Chennai

Period : Sep 2010 – Jan 2011.

Worked as Customer Service Executive in MMC Infotech Pvt. Ltd.

Designation : Customer Service Executive

Location : Chennai

Period : Feb 2008 – June 2010.

Worked as Customer Service Executive in Gateway Technologies.

Designation : Customer Service Executive

Location : Chennai

Period : June 2006 – Feb 2008

Work Experience at MMC Infotech Pvt. Ltd

CUSTOMER SERVICE EXECUTIVE (Credit Card Division)

1 Receiving mails from Customers under different channels(like CBOL,India Service)

2 Categorizing the Customer Queries based on their issues.

3 Responding to the Customers with proper Resolution.

Educational Qualifications

1.B.Tech in CSE from Andhra University, Mar-Apr 2006.

2.HSC(Computer Science) from Sir.m.Venkatasubbarao Matric Hr.Sec School Mar-Apr 2002.

3.SSC, from Sir.m.Venkatasubbarao Matric Hr.Sec School Mar-Apr 2000.

Projects

Current Project/s:

Project Title/s : Linux Virtual Server with Heart Beat.

Team Size : 2 Members.

Client : Gitam College of Engg.

Description : To overcome the overloading problem of the servers, the Linux Virtual Server (LVS), which is multi server solution, was proposed. The LVS is a highly scalable and available server built on a cluster of real servers with the load balancing running on the Linux operating system. When the load increases, one or more servers can be added into the cluster to meet the increasing requests. The architecture of the cluster is transparent to end users.

Role : Team Leader.

Responsibilities: 1) Analyze the new features that are getting implemented and make sure Caliber ID exists for each of the features that are getting implemented.

2) Prepare the Test Plan Document.

3) Track the progress of the project

4) Writing the test cases for the newly introduced functionalities based on the Caliber requirements to check the corner cases

5) Distributing the tasks to each of the team members and assisting them in executing the test cases.

Previous Project/s:

Project Title : Inventory System.

Team Size : 2 Members

Client : Gitam College of Engg.

Description : Selecting the inventory menu by using Friend class in the form of Database.

Role : Tester

Responsibilities: 1) To create an Inventory System which allows the Customer to buy products based on a menu presented by the project developers.

2)Prepare the Test Plan Document.

3) Track the progress of the project

4) Distributing the tasks to each of the team members and assisting them in executing the test cases.

Extracurricular Activities

Regularly participant in elocution's and seminars

Participated as a project member in Robotics project in Engg college.

Actively participated in all the sports events of the school, college. Love to play Cricket and Football.

Personal Details

Name : K. Siva Rama Krishnan

Father’s Name : R. Krishna Swamy

Date of Birth : 16-Aug-1985

Nationality : Indian

Marital Status : Married

K. Siva Rama Krishnan

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