CHHAVI UPADHYAY

* ****** ***** *****, ********, L6T4R1.

Cell: 647-***-****

E-Mail: acthqc@r.postjobfree.com

A seasoned business analyst professional with more than 2+ years of Business Analysis experience and has over 3 years of testing experience and 3 years of business development and sales experience.

ABILITIES AND SKILLS

Over 5+ years of experience as business and software testing analyst with solid skills in requirement gathering, functional specifications, use cases, business process flows, test cases, training documentation, user support and software quality assurance

Broad understanding of business analyst methodologies to ensure that requirements are well defined and timeline deliverables are met

Experienced in applying BA best practices to technology solutions along with recommendations for process improvement

In depth understanding of SDLC and PMLC processes

Ability to build strong & collaborative business relations with clients, Business Area Partners, Project Managers, Development Managers, Training Team, and Deployment Teams to achieve maximum team & customer satisfaction

Ability to apply business functional knowledge across all stages of software development life cycle

Satisfied the expectations and successfully met the service needs of internal and external customers with thoroughness, accuracy and flexibility

Experience in designing, scheduling and executing UAT test plans utilizing tools to support quality assurance efforts for application development projects

Manage problem escalation/definition and problem resolution activities within team and across organizations

Excellent organizational and communication skills, proven ability to work under tight deadlines, rapidly changing priorities in fast paced environments

PROFESSIONAL EXPERIENCE

Contact Centre Associate-CIBC Bank

November 2015 - Present

Respond to inbound client calls and provide information to existing and potential clients via telephone regarding CIBC's full range of credit card products and services with a focus on meeting and exceeding client expectations, building loyalty and growing the business

Meet customer service, sales and productivity targets by understanding client needs, resolving issues effectively, overcoming objections, and actively identifying opportunities to promote and sell products, services, loyalty programs and marketing offers

Independently resolve disputes received from existing credit cardholders, branches, other financial institutions and potential customers

Create and send professional written correspondence to cardholders and branches regarding account issues, inquiries or changes

Junior Business Analyst - TD Canada Trust

Nov 2014 - Sep 2015

Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements

Eliciting system requirements from various departments through surveys and interviews

Involved in prioritizing the defects and writing business requirements to resolve them

Created current state user process flow documents and provided recommendations for future upgrade

Take appropriate action to efficiently resolves issues

Ensure traceability of the requirements by thoroughly reviewing the test conditions, scenarios and test cases; provided detailed feedback

Execute functional test cases, raised and prioritized defects & reviewed Defects

Business Analyst, Mississauga Toyota, Toronto

Feb 2013 – Oct 2014

Participated in discussions with product management related to updating and changing business requirements and functional specification

Worked on coordination of Beta and user testing for company wide web-based Time Tracking management application

Developed and executed test cases, test scenarios, and test plans

Ran complete test cycles for each product release by performing acceptance, functional, integration and regression tests

Developed and maintained extensive project plans using MS Project and numerous Excel spreadsheets for management reporting

Utilized the in-house bug-tracking database for recording and tracking defects

Participated in walkthrough meetings and communicated with development engineers and management team to address quality problems and quickly resolve them under tight deadlines

Revised and updated company training documentation and quality assurance procedures manual

Responsible in gathering and analysis of business requirements and partner with the business units to develop appropriate business solutions

Conduct specification walkthrough sessions and document results and also develop test plans/cases/conditions and expected results

Testing Analyst-Strategic Learning Solutions, India

Sept 2009 – Sept 2012

Accountable for analyzing client’s requirements, creating test plans & scenarios and preparing test cases for module, integration & system testing

Managing end-to-end process of project delivery from requirements analysis till production implementation simultaneously for multiple applications

Coordinating with IT and Business Teams to do user acceptance testing and analyse feedback from the clients

Conducting Review Meetings within the team

Ensuring that all the automation efforts adhere to overall automation strategy, approach and best practices

Researching and implementing new, innovative ways of providing quality testing services

Proactively sharing knowledge across software testing groups on best practices for testing software developed using new and emerging technologies

Assistant Sales Manager- Prestige Honda, India

Apr 2007 - Jun 2009

Innovative professional within the automobile sales industry and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations.

Responsible for Canteen Sales of Honda Cars all over the country

Reporting directly to top management of market conditions & other factors which help in formation of strategies.

Leading & motivating and training the sales team to achieve the planned targets monthly

Cultivated positive and enduring relationships with customers.

Computer Skills

Operating Systems: Microsoft Windows

Applications: MS Office Word, Excel & Power point, Access and Outlook.

Others: MS Visio, UML and HPQC

Academics

Post Graduate Diploma in Business Administration (Marketing)

Bachelors Degree in Architecture

Certificate Course in Business System Analysis

WILLING TO RELOCATE

WILLING TO TRAVEL

REFERENCES : ON REQUEST

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