Objectives

Seasoned professional seeking a position in the banking industry or equivalent where there are challenging opportunities for professional growth and increasing responsibilities additionally share my extensive experience .

Summary of Qualifications

A dedicated professional with proven track record able to manage, lead and direct global banking operations and build strong relationships with management and customers to consistently produce quality results and achieve targets and objectives

Detailed hands-on experience in all back office banking operations, ex. trade finance, cards’ (debit and credit) operations including chargebacks and disputes, back office treasury, checks clearing, customer service and relationship management.

Deep knowledge of banking policies and procedures and the ability to Follow all policies and procedures during customer interactions in order to minimize risk to the business and provide the customer with appropriate information as per established regulations request.

More than 10 years of banking and operations experience in debit and credit cards industry and responsible for the chargeback and dispute department

Attended specialized training courses ex; Transformation leadership, trade finance (UCP and URDG) money markets and foreign currency dealings. Visa dispute resolution with Visa international

Core Banking System implementation steering committee member

Professional Experience

Head of Central Banking Operations Unit

Arab Banking Corporation Jordan (Bank ABC) www.bank-abc.com Oct. 2001 – July 2015

Centralized most banking operations’ processes and coordinated the automation of these processes with IT and business units.

Handled and resolved customers’ complaints and requests related to credit cards and their chargebacks by reviewing and analyzing each case in details

Achieved all strategic banking operations targets and goals by adhering to all applicable personal banking, commercial banking, investment and lending regulations, policies and procedures, regulatory requirements, process requirements and established risk guidelines

Analyzed processes and workflows and recommended / developed and implemented improvements thus optimizing resources allocation, enhancing efficiencies and reduced the operating expenses by 10%.

Supervised the testing of the several automation projects and approving its implementation and going live;

oNew core banking system

oInternational bank account number IBAN with Central Bank of Jordan

oVisa processor vendor migration

oDisaster recovery implementation and testing

Guided and supervised the following banking departments and operations; Trade Finance operations (front and back office), Credit operations (retail and corporate), Treasury back office, wire Transfers (domestic and international), Central Clearing, postdated checks, credit administration (utility payments, third parties’ payroll, administration general expenses), banking communications (SWIFT), trade finance; back to back letters of credit, transferable letters of credit and E-services.

Member of different executive committees (Crisis Management Team, Operational risk committee, procurement committee and the IT steering committee)

Establishing clear communication channels between the operations and both the head office departments (in Bahrain) and the branches

Trade Finance Manager

Bank Aletihad - Amman www.bankaletihad.com 1990 – Sept. 2001

Previously: Union Bank for Savings and Investment

In charge of all day to day trade finance operations and management

Assessing corporate customers’ trade finance transactions

Corporate customers’ communication and relationship management

Education

B.Sc. of Business administration, minor Economics, Jordan University, Amman – Jordan.

Other Languages

Arabic

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