VICTOR BARNES

**** ****** **** ****** *: acthq7@r.postjobfree.com

Decatur, GA 30035 H: 770-***-****

M: 404-***-****

SALES SUPPORT/CUSTOMER SERVICE MANAGEMENT/ACCOUNT MANAGEMENT

Results-oriented Customer Service Manager who is recognized for high customer retention, quality control and creative problem solving in BtoB and BtoC companies. Managed multimillion accounts and cross-sold products and direct sales for Harland Clarke and other companies. Works well independently as well as collaboratively in a team environment. Possesses solid computer skills including: Microsoft Office Suite, Adobe Photoshop, Adobe InDesign, Illustrator, Freehand and QuarkXpress Macintosh/PC based applications and Quickbooks Pro.

Customer Retention & Loyalty

Business Operations Management

Relationship Development & Management

Monitoring Customer Service Contracts

Liaison between Sales, Plant & Distribution

Adept at Handling Complex and Escalated Customer Service Issues

Up-Selling Client Accounts

Quality Assurance

Tracking Key Accounts

Troubleshooting IT Issues

Professional Experience

ENRICHMENT BOOKSTORE & ART CENTER, INC. Atlanta, GA 2008-2015

General Manager

Successful in establishing sales and maintaining good solid relationships through government contracts with the Atlanta Fulton Public Library (40 branches), Baltimore County Public Schools, State of Tennessee, George Department of Labor (54 career centers), Georgia Department of Juvenile Justice, Sunnyside Unified School District #12, Georgia Technical College, Fulton County Information Technology Department, DeKalb County Schools as well as Fulton County Schools as well as many other agencies outside of the state of Georgia.

Great team player, motivator and coach. Always willing to go the extra mile to satisfy the customer’s needs and communicates to customers with a cheerful smile.

Managed a staff of five responsible for sales, materials acquisition, logistics, high volume nationwide shipping, inventory Secured and serviced contracts for books, CD’s and DVD’s to the Atlanta-Fulton County, and customer service.

Collaborated with distributors including: Baker & Taylor, Ingram Books, Random House, Penguin Books, Simon & Shuster, McGraw Hill, Hachette Book Group, Houghton Mifflin, John Wiley and JIST Publishing.

Manage the payroll, bookkeeping, account development and retention, maintaining solid relationships with existing clients.

Lead the procurement bidding process for books, CD’s and DVD’s, completing RFPs to agencies, ensuring complete documentation including accurate pricing and descriptions. With awarded contracts, serve as project manager to meet specific deadlines and standards.

HARLAND CLARKE, Decatur, GA 2003-2008

Customer Care and Sales Manager/Graphic Designer

Cross-sold checks and financial documents to major banks (Wells Fargo, SunTrust, Bank of America, HSBC, JPMorgan Chase, US Bank, Wachovia, B & T Bank, and credit unions (Georgia United). Serviced commercial business clients of the banks for corporate check orders and payroll services. Maintained excellent communication with key accounts.

Victor Barnes Resume Page 1 of 2

Victor Barnes Resume Page 2 of 2

Partnered with the corporate marketing department to create artwork for the call center for new client presentations to Wells Fargo and B & T Bank. Received recognition for hand painted murals with prospective client logos and images.

Designed employee newsletter circulated to 230 employees, including graphic design, photography and writing articles featuring employees and call center news.

Enhanced morale among sales specialists by creating a beautiful environment with murals, posters, promotional items, and special event celebrations.

Raised money for United Way through flyers and emails and managed “The Pride Team,” of seven, producing employee events and cooking great meals to raise more than $1000 at each event.

Photographed all new employees, featuring them in the monthly newsletter, in collaboration with the corporate office.

DIGITAL PRINTING & IMAGING INC., Atlanta, GA 2000-2003

Customer Care and Sales Team Leader/Graphic Designer

Supervised a team of two customer care representatives setting up files accurately for the printing press, ensuring quality control through the process, expediting shipping and providing excellent service to existing clients.

Designed logos and other art images as needed

Successful sales professional through both the internet, phone and in person.

Education

B.A. Degree Excelsior College in progress

2009 Graduate of the Emerging 200 program sponsored by the Small Business Administration.

Graphic Design Certificate, New Horizons School of Computer Learning, Atlanta, GA

Community Activities

United Way Corporate Fundraising Drive: donations procurement

Hands On Atlanta: organized student teams in 3 schools to paint murals

Habitat For Humanity: build homes

Georgia Black Chamber of Commerce: coach start up and small businesses

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