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CHANDRA MOULI PUJA PMP®

Global Delivery Manager: 16+ years of experience in outstanding IT Ops, service delivery, project planning, executing, monitoring and resource balancing.

HIGHLIGHTS OF EXPERIENCE

Fifteen years of experience and broad knowledge of various technologies, software/web development, Portal and Content Management, Collaborations, relational databases, operating systems, infrastructures, and computer networking

Managing a team of 50+ consisting of PM, Business Analyst, Architects, DBA’s, QA’s, Application Specialist and Developers

Able to train management in their daily jobs, cost analysis, human resource reports and in Organization regulations and standards. Empowers managers to make decisions in order to better service the customer

Managed large complex IT projects of over $20M following project management methodology

Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures

KEY STRENGTHS

Multi-Site Operations Management

Goal Setting & Attainment

Strategic Planning & Execution

Staff/Culture integration

Procedure & Process creation

Program Management

ITIL V3 Foundation

Vender Selection & Negotiation

Employee Training, Coaching & Empowerment

Purchasing & Procurements

Analysis & Problem Resolution

Budget Formulation & Administration

ITIL Service Operation

Scorecards Management

PROFESSIONAL EXPERIENCE

GLOBAL DELIVERY MANAGER Mar 2011 – Till Date

ABB GLOBAL INFORMATION SYSTEM,BANGALORE

Designated by Global Delivery Manager for Applications to driving ABB Global projects, improvements, maximizing the value of the asset/application base while ensuring a tight control on operational costs.

Managing large Service Delivery Global Engagements involving Non-ERP Projects additionally also responsible for introducing the ABB engineering DevOps Principles which standardized for R&D developers in particular release management.

Established multi-vendor relationship to achieve 99% customer retention and satisfaction

Decreased annual

Operations cost 15%.

Increased revenue and customer base 10-20% in every year

Improve system architecture for scale-ability

Ability to manage operations within budgetary constraints

Ensured strategic applications delivery with creation of robust enterprise content management environment scaled for long-term enterprise use.

Revitalized unprofitable indirect project/operations and Release program, increasing Release staff 30% and increase revenue.

Created new products and services to increase productivity of customer integrated products, web design, web hosting and other IT-related services.

Negotiating contracts, ensuring that they balance value and risk.

Directing & managing complete IS Operations (Application Maintenance and Support, Service Delivery Model, Infrastructure, etc., )

Created a solid foundation for growth by adhering to best practices for information management systems

Created a tremendously effective approach for team development by reinforcing commitment to the team, to ITIL practices, and to change management processes while increasing productivity and improving consistency

Project Management Methodology & tools: Enterprise project management, iPPM, ABB Gate Model.

Technology:

Documentum 6.6/6.7, Webtop 6.7, ECSF 3.7/3.9, Java, J2EE, xPlore1.2/1.4, ADTS,DFS, DMS, BOCS, BPM and Web Services

.NET VB.NET, ADO.NET, Sharepoint2010 & 2013, Enterprise project management 2010 & 2013

Java Swings, Hibernate, JSP, AJAX, JSON

PROJECT MANAGER SEP ’10 – MAR’ 11

ACCENTURE SERVICES, BANGALORE

As a Project Manager provide technical/managerial to the Strategic Enterprise Document Management (EDM) System with Collaboration platform within Ericsson.

Proven influencer & negotiator.

Developed WBS, Project Plan and Best Practices for software development team where none existed before

Designed an integration SharePoint solution with Enterprise Document Management initiatives. Prepared and managed the solutions

Bridging a gap between business user team and application team for all broadband related enhancements.

Creating, managing and analysing performance data and other information

Ensuring that capacity and capability are continually planned

PROGRAM MANAGER/DELIVERY MANAGER JUN’ 06 – AUG’ 10

IBM INDIA

As a Program Manager for Global Function – Operations Neuchatel client Philip Morris International responsible for GF-OPS Neuchatel service delivery for Process and Product Quality (PPQ), Product Development (R&D), HQAPPS and Genesis departments. GF – OPS Neuchatel portfolio has 16 major applications which uses the below technology mix.

Technology –Documentum 6.5 and 5.3, J2EE, AWT, Micorsoft Office Sharepoint Server (MOSS) 2007, Business Object XI/6.5, Datastage(ETL), SSIS, SSRS, Java, C#, Labware LIMS.

Quality Management, increasing production by 10% per month..

Reduced overtime usage to the lowest across the project portfolio.

Pragmatic approach to getting the required results

Directed strategic planning, Application Support and development and life cycle management of several Projects.

Established strategic vision and elevated organization's profile throughout the IT community.

Ensuring all service levels are met for BRD approvals and delivery of functional requirements documents to application teams.

Leveraged emerging technologies with integration into existing process; evaluated and implemented tools for enterprise content management with no additional cost due to licenses agreements.

Navigated complexity of vender changes from ETL and Documentum.

Supervised, motivated and evaluated the performance for 45 employees.

TEAM LEAD OCT’ 04 – JUN’ 06

EMC DATA STORAGE SYSTEMS (INDIA) PVT. LTD., BANGALORE

I was responsible for the lead two Information Management System (IMS) products Content Server for BEA (CS4BEA) and Content Distribution Services (CDS). The core responsibilities -

Product Technical Support to the Customers on deployment issues and migration issues with Content Server 5.2.5 to 5.3 sp1. Carrying out technical design for extracting content stored in the Content Management Tool (docbase/Webcache) in to the File System or ICE server.

Coordinating with team on initializing the new Docbase; setting up ACLs/Groups and writing DQL’s to extract content.

MODULE LEAD DEC’ 03 – OCT’ 04

COVANSYS (INDIA) PRIVATE LIMITED, BANGALORE

I was responsible for the Handling a team of 8 members for two functional areas (RAP and Letters & Forms modules) in JClarety Application. Designing the interface identification, workflows, prototype designing conceptual model designing, use case preparation and sequence diagram using select design tool.

SR. SOFTWARE ENGG JUN’ 03 – DEC’ 03

HCL PEROT SYSTEM, BANGALORE

I was responsible X-Factor Saber Travelocity application developer, working with onsite teams for technical & functional clarifications during design as well as analysis phases. Functioning as Coordinator of 3 member team. Designing the JSP screens by using struts, related classes, interface identification and prototype designing.

SOFTWARE ENGG NOV’ 99 – MAY’ 03

MYZUS INFOTECH PRIVATE LIMITED, MUMBAI

I was responsible for developing an application Mobile Internet Delivery Aggregation Server (MIDAS). Developing application programs in Java, JSP, and JDBC. Providing system testing, user training and documentation. Analysing the change requests and maintenance requests MIDAS. Resolving problems identified by MyZus Browser.

EDUCATION

Bachelors in Technology - Computer Science Engineering from Sri Venkateswara University, Tirupati, Andhra Pradesh, India in 1999

CERTIFICATIONS & PUBLICATIONS

PMI’s Certified Project Management Professional (PMP)®

ABB IS Project Management Level 1

ABB IS Project Management Level 2

SUN CERTIFIED PROGRAMMER FOR THE JAVA2PLATFORM (89% IN 2000)

Publications:

“An Active Learning led Interactive Deduplication System” Accepted VLDB(Very Large Data Base Endowment Inc) Conference, Hong Kong, China,2002

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