ANGELA A. ATIENZA

Block ** Lot **, Lakersfield Homes Toclong, Kawit, Cavite 4104 H :( 046-***-**** C: 093********

acthp5@r.postjobfree.com

OBJECTIVE:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

CORE OF STRENGHT:

● Good in oral and written communication skills ● Excellent Interpersonal Skills and Remain

Calm in stressful situation

● Complaint Handling and Resolution ● Committed to providing total quality work

WORK EXPERIENCE:

Customer Service Assistant

September 2015 to January 2016

Mercantile Store Group Inc. / SM Dasmariñas – Dasmariñas, Cavite

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Assisted customers with store and product complaints.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Managed cash stock and inventory balances accurately.

Assist customers with mall directions and information.

EDUCATIONAL BACKGROUND

Bachelor of Science: Travel and Tourism Management, 2015

Lyceum of the Philippines University – General Trias, Cavite

TRAININGS:

Reservation Officer

(400hrs) April to June 2014

Apostolic Travel and Tours – Libertad, Pasay City

Accommodate telephone and email inquiries.

Process online reservations.

Book airline reservation and issuing e-ticket.

Offer cheaper flight fare and other services of the company.

Receptionist/Assistant Cook/ Housekeeper

(600hrs) November 2014 to February 2015

Country Chateau Hotel (Bed and Breakfast) – Maharlika West, Tagaytay City

Accommodate Telephone and Email Reservations.

Assist Guest requests and inquiries.

Update daily sales and night auditing.

Assist Chefs with the raw ingredients to cook.

Food presentation and Plating.

Keeping the stations clean and room make up.

PERSONAL DETAILS:

Gender - Female Date of Birth - 27 October 1994 Age - 21 Marital Status - Single

Language known - Tagalog, English

REFERENCES:

Ms. Sheila Rosario Maigue Ms. Ma. Carina Grueso

Reservation Supervisor Front Desk Receptionist

Apostolic Travel and Tours Country Chateau Hotel

0999 – 976 – 6290 0927 – 812 – 8695

ANGELA A. ATIENZA

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