BERTY ANTOINE

***-** ***** **.

St. Albans, NY **412

Home: 718-***-**** acthp1@r.postjobfree.com Mobile: 718-***-****

EXPERIENCE:

*/****- ******* ******* ************ SYSTEM LLC STAFFING AND SERVICES AGENCY, Dallas, TX

Assignment: CORELOGIC, Syracuse, NJ

Data and Analytics Searcher

●Utilize Nassau County Data system and perform data entry to Company’s laptop for deeds, mortgages, lis pendent for Nassau and other county (online), AOMs, DOMs and other task as required.

●Maintain and update the excel spreadsheet used to track the number of files keyed for the day.

●Upload keyed files electronically to a FTP system on a daily basis and inform management of any potential issues in a timely manner.

●Assist with researching queries at the county and ensure they are completed in a timely manner.

●Assist the Nassau County Clerk customer’s and answer questions on how to use the county system.

●Trained new co-workers on the County Clerk system and provided assistance if they had any questions.

7/2011- 11//2011 1199SEIU CHILD CARE FUND, New York, NY/Long Island, NY

Data Entry Specialist/Registration/Clerical

●Assist members with completing the 1199SEIU Child Care Fund applications

●Maintain and update member records manually and using computerized database

●Review and update customers’ records to ensure accuracy and efficiency of data

●Contact customers via telephone for missing documents to complete their applications

●Provide general clerical support to the department, such as filing, faxing, writing receipts

●Trained coworkers with using 1199SEIU database

3/05 –12/09 HOME ANNEX – DECORATIVE HARDWARE, Brooklyn, NY

Returns Department, Data Entry/Customer Service, Sales

●Managed Returns department and processed new accounts for sales department

●Processed Returns Good Authorization (“RGA”) number for items returning to company

●Requested RGA number and claims from manufacturers

●Answered emails and voicemail from customers requesting to return items

●Took inbound and outbound calls when Customer Service Queue is high

●Request return labels and call tags from FedEx and UPS for damaged/returned goods

●Typed and faxed requests to the manufacturers for returned goods

●Issued credit for customers cancelled goods and returned goods (Quickbooks)

●Created worksheet from excel to record transactions on a daily basis

●Answered managers calls for Returns Department

5/95 - 01/05 ATLANTIC BANK of New York, New York, NY

Customer Service/Call Center Data Entry Specialist/Asst. Supervisor

●Contacted customers to present information on financial products and available services

●Investigated and resolved clients’ inquiries to ensure customer satisfaction

●Reconciled customers’ accounts for incorrect billings due to incorrect charges or credits

●Updated and retrieved customers’ information through Bankers Insight, IQ, and Synergy

●Developed and updated daily effective mail log system using excel

●Verified the recordings of bank deposits for accounting purposes

●Recorded month end reports for the number of calls received, through Excel

●Recorded daily activities in departmental log book

●Answered high volumes of phone calls daily

DDA/Investigation Department Manager

●Interacted with other branches to retrieve banking information

●Investigated and researched subpoenas for the legal departments

●Compiled and mailed customer statements to clients regarding account activities

●Recommended corrective methodologies to adjust customers’ complaints

●Improved M&I system by developing productive method to retrieve customer’s information

●Cross-trained staff members according to company standards and policies

SKILLS: MS Word, Excel, Lotus, Word Perfect, HTML, Access, Typing 55-60 wpm, Outlook; Basic Accounting, QuickBooks, Data Entry 8000 ksph

EDUCATION: CAREER BLAZERS, New York, NY

Academic Degree in PC Access: 90 hours, June 2005

INTERBORO INSTITUTE/TECHNICAL CAREER INSTITUTE, New York, NY

Associate Degree in Occupational Studies, Office Technology, June 2004

Certificates of Honors: Academic Excellent Achievement.

SUBURBAN TECHNICAL SCHOOL, New York, NY

Academic Diploma in Personal Computer Applications, Data Entry, April 1992

Contact this candidate