Khalid Bin Walid Road Burdubai, Dubai UAE

Contact Number: +971********* Email: acthj3@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

With 8 years of Customer service-related experience, adept in dealing with different people from all walks of life. Efficient in daily operation of a full service branch office, can offer a superior level of customer satisfaction and the ability to promote the sales and service culture through coaching, guidance and staff motivation. Reliable for attaining established goals through active participation in sales management.

SKILLS AND QUALITIES

Negotiation skills and market researching tactics

Good in calculations and product management

Profitable decision making

Bookkeeping, accounting and auditing clerks

Strong leadership, motivation and managerial skills

Manages time effectively and adapts quickly to changing priorities

Office Administration

Files and records management

Oral/Written communication skills

Active Listening

Computer Literacy

PERSONAL INFORMATION

Nationality : Filipino

Religion : Catholic

Date of Birth : March 24, 1980

Languages known : English and Tagalog

WORK EXPERIENCE

February 2014 to Present

Admiral Plaza Hotel

General Cashier

Duties and responsibilities

Accurately control the hotels cash funds and ensure a proper handling of cash from cashiers drop to the bank.

Empty drop safe on a daily morning accompanied by the designated witness for that day.

Verify the number of envelopes on the cashier’s logbook.

Prepare a bank drop sheets and deposit the cash in the bank.

Balance the drop and prepare the daily General Cashier summary.

Disburse petty cash only on the basis of properly authorized documentation.

Obtain a daily rate of exchange and maintain a log for it.

Liaison with exchange companies and banks for daily requirements.

Count the safe daily and maintain a record showing balance.

Ensure amounts in the safe are balance all the times.

Arrange for sufficient change for the outlet cashiers.

Perform the duties as directed by the Financial Manager.

Balance petty cash issued with Accounts payable & Income auditor.

Maintain a log of Petty Cash Vouchers and Receipt book.

Maintain & Update bank statements file and advice Financial Manager of any discrepancies in the balance.

Inform the Assistant Manager or the Financial Manager immediately in case of any returned check.

Purchasing Manager

Duties and responsibilities

Communicate with the product suppliers to carry out the purchase.

Meet with the sales and marketing executives of the supplier to understand about any new products available in the market.

Keep a track of the quality of products and services, brands, and ongoing price of those goods.

Prepare purchase order and expense report.

Maintain a detailed record of the inventory of goods stored with the company for its use.

Checks the available products in the inventory and deals in the procedures of faulty product replacement from the supplier.

Record the goods and services offered, ordered, and obtained.

Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists.

Accounts Receivable Assistant

Duties and responsibilities

Perform main office duties such as filing, answering phone calls, and handling routine correspondence.

Check figures, postings, and documents for correct entry recorded by other workers.

Operate computers programmed with accounting software to record, store and analyze information.

Prepares Pro Forma Invoice and arrange payment collection.

Receive, check and match order forms with invoices, and record the necessary information.

Reconcile or note and report discrepancies found in records.

Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.

2008-2013

Universal Storefront Services Corporation (Western Union Agent)

Branch Manager

Duties and responsibilities

Transact Western Union Money Transfer:

To send/receive money

Daily/Monthly Sales Report

Maintain proficiency in computerized systems and other technologies as required.

Attend Monthly Area meeting for Report Developments.

Attend Monthly Regional Meeting for:

Socialization

Area Standing

New Product Introduction

Oversees Staff for proper conduct and work attitude within the branch.

Provide training, coaching, development and motivation to bring out the best in each team member.

Ensure quality service is being provided to the customers by addressing the needs properly.

Take on the responsibility for the orientation of all new employees.

Communicate effectively with other branches and senior managers by sharing information on effective practices, competitive intelligence, business opportunities and needs.

Ensure the safekeeping of company assets, including structures, equipment, inventory and cash.

2005-2008

RADIO COMMUNICATIONS OF THE PHILIPPINES INC. (Western Union Agent)

Customer Service Representative

Duties and responsibilities

Meet and greet Customer as they enter the branch and offer assistance on the services provided by the store.

Transact Bayad Center for Bills payment (Telecom such as PLDT, Globe, Smart and Digitel, Utilities like Manila Water and SSS/PhilHealth.)

Processes Flight Bookings for Philippine Airlines, Cebu Pacific, AirPhil, Zest Air, SuperFerry and 2Go Navigations.

Record financial transactions on computer system and balance all transactions at the end of the day.

Handling and screening of incoming and outgoing telephone calls, and ensure polite response to public inquiry.

Maintains customer records by updating account information and financial accounts by processing customer adjustments.

Inform supervisors of unusual situations and problems and ensures proper handling of irate customers.

Remember the names, faces and account information of regular customers.

Attends and Participate in Trainings and Seminars about work processes or product improvement.

EDUCATIONAL QUALIFICATION

1997-2004 University of Rizal System

Binangonan, Rizal, Philippines

Bachelor of Science in Office Administration

I hereby certify that the above information is true and correct to the best of my knowledge.

JOY-ANN S. CEREMONIA

*Character references available upon request*

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