DIANNE RINALDI

acthf9@r.postjobfree.com

*** *. ********** ******

Iselin, NJ 08830

732-***-****

SUMMARY

A self-motivated, personable Senior Customer Administrator with extensive administrative experience in the pharmaceutical industry. Consistently demonstrates success in problem solving, organization and effectively communicating information to facilitate smooth business operation. Utilizes ability to grasp new technical skills and apply them to streamline processes, while working independently or as part of a team.

EXPERIENCE

Garden State Fulfillment / DSE Healthcare Solutions, LLC / Numark Brands Inc. / Mayer Laboratories Inc.

Garden State Fulfillment distributed pharmaceutical products for DSE Healthcare Solutions, Numark Brands Inc., and Mayer Laboratories Inc.

Customer Administrator June 23, 1997 – Current

Account Manager of three pharmaceutical distribution companies without supervision.

Processed orders on a daily basis. (manual and EDI)

Worked directly with Brokers to set up accounts.

Assisted with inventory control.

Managed accounts payable with 99% accuracy.

Cash Application Specialist (A/R) – Collected 98% of all payments before my position ended.

Managed eCommerce website.

Managed customer refunds directly with customers.

Educated customers on products and handled serious adverse events.

Worked on our sampling programs with the CEO.

Generated sales reports on a monthly basis.

Maintained MSDS files

Assisted the CEO with administrative duties.

ADDITIONAL SKILLS

19+ years of experience with Macola (ERP system)

15+ years of experience with Electronic Data Interchange (EDI)

Experience in Microsoft Word, Excel, and Access

Scheduling

Highly Organized

Great Work Ethic

EDUCATION

Middlesex County College

May 1997 Associates, Liberal Arts / General

PROFESSIONAL CERTIFICATIONS

State of New Jersey: Notary Public, September 2006 – Present

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