Matthew L. Prentice

***** ******* ***** **. *****

Austin TX, 78729 612-***-****

acthey@r.postjobfree.com

An experienced service technician, supervisor and compliance officer, seeking a position with a customer relations and improving consumer’s quality of life focus. I am a highly motivated self starter with high mechanical aptitude, proven organizational and problem solving skills. My strengths include: effective written and verbal communication, efficient process management, attention to details and technical aspects, trouble shooting, and accelerated learning aptitude. These skills have been executed in various positions ranging from assistant general manager and safety coordinator to service technician supervisor and evaluator for durable medical equipment. EXPERIENCE

Cothron’s Security Professionals Sept 2013 Present Lead Field Service Technician

● Plan, organize,manage, and complete service repair orders in commercial and residential settings.

● Involved in design, fabrication, repair, installation, and maintenance of all types of doors, door frames, exit devices, and security systems.

Precision Repair Network, (DMEPOS Accredited) – April 2013 Sept 2013 Lead Field Service Technician

● Managed and completed end to end service call process from initial assessments, trouble shooting, and scheduling, to on site and in house service repairs, and parts ordering

● Working as Location Manager, Customer Service Representative, and Lead Service Technician, fulfilling daily business operations, administrative tasks, as well as building and vehicle maintenance duties Key Medical Supply, (DMEPOS Accredited) – April 2010 April 2013 Durable Medical Equipment Service Supervisor and Technician

● Monitored end to end service call process from initial assessments, trouble shooting, and scheduling, to on site service repairs, parts ordering, and inventory

● Documented detailed client assessments for extensive repairs or new equipment evaluations as well as required letters of medical necessity when necessary for payer compliance

● Managed service associates on daily tasks including: setting expectations, prioritizing workload, and approving time cards and vacation.

Shamrock Group Inc. – April 2007 April 2010

Assistant General Manager, Safety Coordinator, and Class A CDL Delivery Driver

● Maintained compliance and regulations as the OSHA Compliance Officer

● Managed daily business operations: including training, distributed workload, and daily business duties

● Transport, dispatched, and coordinated daily deliveries CERTIFICATIONS

Class A, CDL Drivers License, Passenger Endorsement Forklift Certified

Invacare Technical Training Certification

Liko Overhead Ceiling Lift System Certified

American Council on Exercise (ACE) – Personal Fitness Trainer Certification EDUCATION

Minnesota School of Business – Shakopee, MN

Associates of Applied Science – Health Fitness Specialist Cumulative GPA: 3.5

SKILLS

Microsoft Word, Excel, Access, Google Docs, Outlook, Email, Internet

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