Kristina Byrd

Houston, TX *****

acthex@r.postjobfree.com - 313-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

The Men's Wearhouse - Houston, TX - December 2015 to Present Responsibilities

• Consistently provide customer service with courtesy, integrity and efficiency to meet customer and Company expectations

• Receive and respond to incoming calls, emails and written correspondence in a timely and professional manner

• Operate as a key resource for internal and external customers on products, services and operations

• Effectively communicate with customers and retail store employees by composing accurate, prompt and effective responses

• Enter information into the CRM system while communicating with customers via phone Packing/Tagging

The Men's Wearhouse eCommerce - Houston, TX - September 2015 to December 2015

*Accurately match packing list to product/and or labels

*Accurately tag merchandise by vendors model numbers and PO's

*Identify merchandise on receiving flats

*Verify and ensure accuracy of all tagging

*Operates machines used for the receiving process to locate product, retrieve product, etc Production Assistant (Child Nutrition)

SPRING BRANCH IND SCHL DST - Houston, TX - August 2015 to September 2015 Responsibilities

*Perform cashier duties on the serving line at the manager’s request.

*Understand school lunch pattern and/or nutritional value of foods served.

*Prepare cash deposit and meal account records.

*Collect money from food sales.

*Operate computer terminal and calculator.

*Prepare, prep, and serve food

Steward

American Cruise Lines - Connecticut - April 2015 to July 2015 Responsibilities

*Waiting tables, servicing staterooms, housekeeping and responding to all requests with courtesy

*Meet moderate physical demands, including lifting, bending, climbing, and long periods of standing or walking

*Some management

Assistant Waiter

Norwegian Cruise Line - Honolulu, HI - December 2013 to May 2014 Responsibilities

*Follows instructions from the Waiter in order to ensure timeliness of service to guests

*Ensures that his/her workstation is properly set-up for each meal period

*Provides assistance and support to the assigned waiter in anticipating and fulfilling the passengers requests

*Responsible for serving non-alcoholic beverages and bread, ordering, pick-up and delivery of food and beverage items to the work station and tables and transporting back to the galley the soiled dishes, glassware and silverware

*Provides assistance to the assigned waiter, waitress in setting up tables, linen, glassware, silverware and china as well as presents food and beverage menus to passengers Cashier

Bank of America Stadium - Charlotte, NC - July 2013 to November 2013 Responsibilities

*Greets guests approaching stand

*Serves alcoholic beverages responsibly, requests identification, adheres to all unit and company alcohol service policies and procedures

*Records all waste

*Participates in set-up of stand, arranges inventory, notifies Stand Lead of any inventory deficiency or shortages

*Shows flexibility by rotating to other stands when necessary

*Operate cash register

Runner

Time Warner Cable Arena - Charlotte, NC - October 2012 to November 2013 Responsibilities

*Deliver or transport food & beverage to appropriate areas in a timely manner.

*Relay relevant comments received from customers directly to waiters.

*Greet customers and inform waiters that their guest were waiting.

*Conform to the regulations of the alcohol beverage authority

*Perform other related duties, tasks and responsibilities as required from time to time. Snack Bat Attendant

Sky Harbor International Airport - Phoenix, AZ - March 2012 to August 2012 Responsibilities

*Assist with inventory control duties such as completing inventory sheets and restocking merchandise.

*Ability to take patron orders in a quick and efficient manner.

*Accurate count of start up and ending monies.

*Follows cash handling procedures throughout shift.

*Correctly operates all snack bar equipment; maintains cleanliness of all food handling areas, and follows food handling procedures.

*Shows flexibility by rotating to other stands when necessary. EDUCATION

Diploma

Northside High school - Columbus, GA

2007 to 2010

SKILLS

Strong verbal and personal communication skills, Tolerant and flexible to different situations, Decision making, critical thinking, organizing and planning skills, Tolerant to stressed situations, Adaptability and ability to work under pressure

CERTIFICATIONS

Basic Safety- Elementary First Aid Course

January 2014 to Present

Security Awarness Training

January 2014 to Present

Basic Safety- Personal Survival Techniques Course

January 2014 to Present

Crowd Management Course

January 2014 to Present

Basic Safety- Personal Safety & Social Responsibilities Course January 2014 to Present

Merchant Mariner

September 2013 to September 2018

TWIC

September 2013 to September 2018

Basic Fire Fighting

January 2014 to Present

ADDITIONAL INFORMATION

Seeking a position where my skills and experience can be effectively utilized for increased profitability, and I can improve customer satisfaction and enhance the company brand name through my growing knowledge of the company.

Contact this candidate