CONSTANCE BURGOS

** ********* ******, *********, ** 01606

Cell: 508-***-**** - acthe4@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail-oriented and organized Driving Instructor focused on evaluating student progression and adapting lesson plans to facilitate learning and growth. Looking for a career in Customer Service where I can grow within a company SKILLS

Professional phone etiquette

Excellent communication skills

Customer service-oriented

Flexible

Appointment setting

Filing and data archiving

MS Windows proficient

Quick learner

Proficient in cash management

Medical terminology knowledge

Creative problem solver

WORK HISTORY

05/2005 to 12/2015Professional Driving Instructor

Becky's Driving School – 368 Burncoat St Worcester, MA 01606 Answered phone, answered questions regarding appointments. Scheduled appointments

Signed up new clients

Taught in-classroom instruction

Taught behind the wheel instruction

Received payments

Handled customer complaints

02/2004 to 05/2005Customer Service Rep

Charter Communications – 95 Higgins St Worcester, MA 01605 Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Acted professionally and patiently when addressing negative customer feedback. EDUCATION

2001 Associates : Massage Therapy

Salter School - Ararat St Worcester, MA 01606

3.8 GPA

Completed 891 Hours

Interned at The Salter School In Massage therapy clinic Assisted Teacher in proper Techniques

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