Joy Jordan - Resume_*.docx

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My name is Joy and I am interested in becoming a member of the team. I'm an

energetic worker and team player with strong time management skills. I have

a lot of experience and training in the customer service field. I have

gained a lot of knowledge, learned to be open minded and always allow room

for growth in this field. I'm an energetic hard worker with strong time

management skills. I am an experienced Customer Service Manager with all

requirements meet to hire, train, coach, and work from home and develop the

process of Call Center Representation. I provide exceptional customer

service through active listening and problem solving with co-workers and

clients. As a Customer Service Manager I have more than 10 years of

professional call center experience, customer service and leadership

experience. I go over and beyond to provide efficient customer support to

all clients and co-workers. I have exceptional computer aptitude and great

telephone etiquette and personality while engaging in conversation with

others.

Calling experience: I have worked for a variety of campaigns as a call

center agent and home based agent. I have worked for campaigns such as

Bright House Networks (digital phone service), Comcast Communications

(cable, telephone & internet service), Time Warner Cable (cable, telephone

& internet service), Pro Flower’s (took orders), Who’s Who (world wide

networking memberships), Pitney Bowes, EarthLink (internet service), KGB,

Barnes & Noble’s, Vibrant White, Nation Wide Insurance, Clear Wire

(telephone service), Time Share Reservations, a host of election campaigns

(Governor and Senators) and more. Some of those campaigns consist of a lot

of cold calling, follow ups, email support, warm leads, sales, appointment

setting, etc. The calls and/or service were for commercial and/or

residential use.

I feel that I am a good candidate due to the fact that I am an

experienced Customer Service Agent and Manager with all requirements meet

to work as an agent, to hire, train, coach, and work from home with the

knowledge of the process of Call Center Representation. I provide

exceptional customer service through active listening and problem solving

with customers, clients and co-workers. As a Customer Service Agent I have

more than 8 years of professional call center experience, customer service

and leadership experience. I'm an energetic worker with strong time

management skills who thrives in a fast-paced environment or easily adapt

to being a home based agent. I will always go over and beyond to provide

efficient customer service and support regardless of the situation with

each and every customer/client. I also have exceptional computer aptitude

and great telephone etiquette and personality while engaging in

conversation with others. I’m trainable, productive, coachable and able to

accept constructive criticism to better myself as an agent.

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Best,

Joy Jordan

910-***-****

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