***** ***** **** **** *** City West, AZ *****

acthdt@r.postjobfree.com 205-***-****

Business Analyst

SKILLS AND STRENGTHS

Elicits requirements by interviews, workshops, site visits and process reviews

Refines, validates and prioritizes business and functional requirements

Analyzes requirements for clarity, completeness, scope and feasibility

Defines constraints, dependencies, and non-functional requirements

Develops use and test cases, mock-ups, models and workflow navigation

Identifies conflicts and risks, escalating issues requiring management review

Liaison between client, development and support teams

Reports to senior management, adjusting style and technique to audience

Works with each stage of SDLC - design, development, testing and delivery

Creates strong team morale and promotes positive, open dialogue

Maintains customer relations, building trust and managing expectations

Trains, mentors and assists employees to meet business needs

EDUCATION

M. A., University of Alabama - Birmingham, Birmingham AL

B. A., University of Alabama, Tuscaloosa AL

TECHNICAL EXPERIENCE

HP Quality Center (ALM) and MS Team Foundation Server (TFS)

Microsoft Office: Excel, Word, PowerPoint, Access, SharePoint and Visio

RPG 400, RPG IV, ILE, Hawkeye, IBM Query, CL, SDA, SEU, DDS and MS SQL

PROFESSIONAL EXPERIENCE

American Reliable Insurance Co., Scottsdale AZ Jan. 2013 – Jan. 2016

Business Analyst II, reporting to Business Analyst team manager

Produced Visio workflow for Commercial Farm Auto (CFA) policy application.

Wrote iSeries data mapping and business requirement documents for CFA.

Created database of over 1,000 data elements used on CFA screens.

Created master table inventory of ISO and company forms used by CFA.

Met multiple go-live delivery deadlines for CFA state products.

Edited State insurance filings for Property and Liability coverage, producing requirements for off-shore development, QA, UAT and forms.

Processed defects and team approvals using ALM, TFS and SharePoint.

Computer Guidance Corp., Scottsdale AZ June 2010 – Apr. 2012

Senior Business Analyst, reporting to Information Technology Manager

Invited to lead and mentor a team of three business analysts.

Designed software for payroll, human resources, accounts payable, job cost, heavy equipment, general ledger, requisitions and purchase orders.

Gatekeeper for client requests, validating proposals, producing estimates, submitting quotes, facilitating JAD workshops and managing projects.

Produced project charter documents describing business vision, scope, UML, constraints, contingencies and change process. Produced estimates, mockups, workflow navigation and other project artifacts.

Designed Enterprise HR development budgeted at $250,000, presenting 90-minute webcasts of new HR products to key customers. Webcasts included pension and incentive plans, stock options, and class education.

Managed out-source development projects as needed, delivering to client on time and under budget.

Researched, validated and documented business/functional requirements for major EIT compliance projects. Directed development and QA teams to ensure delivery before go-live date, presenting new software via webinars.

Built data maps to integrate Computer Guidance data with ADP payroll to enable off-line processing and tax reports. Managed ADP and CGC technical communications, documentation and management reports.

Produced development process flow diagrams for IT project controls.

Brasfield & Gorrie, LLC, Birmingham AL Jan. 2000 – Nov. 2009

Senior Developer – Business Analyst, reporting to IT Department Manager

Designed, developed and implemented programs for payroll, accounts payable, job cost, human resources, estimating, and accounts receivable. Development included display and input screens, data files and updates, subroutines, procedures, menu calls and program navigation.

Reported status of current projects, maintaining positive relations with department mangers while conforming to IT priorities and objectives.

Senior technical resource for implementation and off-shore teams during 18-month conversion to J D Edwards E1, a $17 million project. Worked with PMs supplied by IBM to define requirements for each data element.

Met with Department of Labor representative during company audit. Designed and produced ad hoc reports, working with HR director to meet DOL compliance standards and reduce company audit exposure.

Persuaded management to retain personally-selected legal counsel to contest DOL claims of $850,000. He secured a settlement of $35,000.

Designed remote PR entry system, directing development by 3rd-party team. System greatly improved efficiency, reducing in-house entry 80%.

Designed performance bond and professional services billing systems, directing development and implementation by 3rd-party programmers.

Designed data models for AP audit system. System identified duplicate invoices and payments, unapplied vendor credits and other defects.

Developed labor report P&L formulas, working with CEO to implement new subroutines in legacy software. Accurate P&L projections improved B&G’s financial performance and strengthened its competitive position.

Implemented Positive Pay controls for payroll checks, testing data access protocols and resolving technical issues with each bank.

Vesta Fire Insurance Corp., Birmingham AL July 1996 – Aug. 1999

Senior Developer – Business Analyst, reporting to IT Department Manager

Developed natural catastrophe analysis and management decision support reports used to target purchases of hurricane and earthquake reinsurance. 70% of gross company revenue originated with these buys.

Met aggressive goals for CIGNA homeowner policy conversion. Used SQL to build policy and endorsement rate tables for several key states.

Virginia College, Birmingham AL Aug. 2003 – June 2010

Instructor, reporting to General Education Department Director

Taught up to five classes per quarter or about eighty classes total.

Number of students per class: average twenty; as many as forty-five.

Superior evaluations by students, department managers and peers.

High student retention percentages.

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