JEFF PATTISON

Medina, Ohio *****

Phone: 330-***-**** email: acthdp@r.postjobfree.com

AREAS OF EXPERIENCE

Analyze and document project defects and scope changes Customer acceptance of change management

Project Management of multiple RIS/PACS implementations Integrated RIS/PACS workflow specialist

Develop and document implementation methodologies Train, mentor and support new employees

Providing consulting services for HL7 and DICOM communications Provide on-site training and go-live assistance

PROFESSIONAL EXPERIENCE

Nuance Communications, Inc. Application Consultant Feb. 2014 – Dec. 2014

Assist Nuance Project Managers with controlling change management for customer organizations and end users by providing the following services:

Provide documentation for onsite training of Radiologist, Transcriptionist, and Administrative users on the PowerScribe 360 speech recognition system.

Review best practices with customer administrators for adding and correcting miss-recognized words, managing macros/templates, and review system and user settings to enhance system performance.

Document and track changes to system and user settings that may affect total project scope.

Participate in status update calls with company project team and customer stakeholders.

Quadramed, Inc. Sr. Implementation Consultant Dec. 2009 – Feb. 2013

Responsible for developing and tracking initial configuration and changes to customers QCPR EMR system. Report timely status updates (successes and defects) to Project Manager as scheduled or required.

Coordinate the implementation and testing of HL7 interface between QCPR EMR and customer’s RIS/PACS system.

Document workflow analysis and report changes and defects to Project Manager.

Assist the customer with onsite functional testing and go-live events. Document successes and defects to Project Manager.

Document and track any changes affecting total project scope and update Project Manager during weekly status meetings.

Compressus, Inc. Project Manager Aug. 2008 – Dec. 2009

Responsible for successful planning, implementation and documentation of healthcare IT systems interoperability solutions.

Responsible for the planning and testing of multiple HL7 interfaces between multiple PACS systems.

Allocate and coordinate company resources for onsite system configuration, functional testing, and go-live support.

Document, track and communicate customer scope change request with company engineering staff.

Provide and document timely project status updates to company and customer stakeholders.

DR Systems, Inc. RIS Project Manager Jan. 2007 – Aug. 2008

Responsible for the successful planning and implementation of DR RIS/Scheduler application.

Assist customers in completing surveys and templates used to configure RIS/PACS system.

Plan and provide on-site training to identify and document new workflow processes.

Document and track customer change request with company Implementation Specialist.

Coordinate the development and implementation of HL7 interfaces. Track change request with company HL7 engineers

Provide and document timely project status updates to company and customer stakeholders.

Participate at the RSNA trade show by presenting product demonstrations to potential customers.

Merge Healthcare (RIS Logic, Inc.) Multiple positions July 2002 – Nov. 2006

Manager Implementation Services – Responsible for the hiring and annual performance reviews of the Implementation Consultant team. Also develop and document processes used during customer onsite activities.

Provide training to new employees on RIS/PACS functionality and project documentation requirements.

Provide training and support to current employees on product upgrades and new features.

Create and update implementation methodology and tools used by the Implementation Consultants during onsite activities.

Planned and successfully executed two summit meetings where the Implementation Consultants received hands-on product training, coaching on their professional skills, and other team-building activities.

Lead a team in the design and execution of a System Administrator course where customers pay to attend the three-day class.

Participate at the RSNA trade show presenting product demonstrations to potential customers.

JEFF PATTISON

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Merge Healthcare (RIS Logic, Inc.) Continued

Project Manager – Responsible for the successful project management and documentation of multiple RIS and RIS/PACS projects.

Plan and conduct customer’s onsite kick-off meeting to establish project scope, timeline milestones, and required customer and company resources.

Coordinate company resources needed for onsite installation, configuration, training, and go-live activities.

Coordinate and monitor development/testing of HL7 interfaces and data migrations. Communicate successes and defects to company and customer project stakeholders.

Document and track all scope change request from company and customer resources.

Provide and document timely project status updates to company and customer stakeholders.

Assist new PMO with documentation of proven implementation methodologies of RIS and RIS/PACS projects.

Assist engineering with the validation of software installation and custom configuration instructions.

Perform software demos for current and potential new customers at RSNA trade show.

Sr. Implementation Consultant – Responsible for implementation and onsite support of multiple RIS and RIS/PACS projects.

Plan and conduct customer’s onsite kick-off meeting to establish project scope, timeline milestones, and required customer and company resources.

Plan and assist with onsite installation of computer hardware, operating system, and software applications.

Plan and conduct onsite system configuration, customer train-the-trainer, and mock go-live activities. Document and communicate successes and defects with company and customer stakeholders.

Coordinate and assist with installation and testing of HL7 custom interfaces and data migrations.

Coordinate, conduct, and document official handoff meeting from Implementation to Customer Support.

Develop and document implementation methodologies used by field personal.

Assist engineering with the validation of software installation and custom configuration instructions.

Perform software demos for current and potential new customers at RSNA trade show.

Dictaphone, Inc. Multiple positions Aug. 1997 – June 2002

PowerScribe Project Manager - Responsible for the coordination, management and customer acceptance of new speech recognition technology used by Radiologist in hospital and imaging center environments.

Plan and conduct customer’s onsite kick-off meeting to establish project scope, timeline milestones, and required customer and company resources.

Document and track both customer and company changes to project scope. Communicate any threats to project timeline to customer and company stakeholders.

Coordinate company resources needed for onsite installation, configuration, training, and go-live activities.

Coordinate company change acceptance of new speech recognition technology by providing advanced product training to internal sales and nationwide training personnel.

Assist in the presentation of proven implementation methodology to company’s upper management stakeholders.

Perform software demos for current and potential new customers at RSNA trade show.

PowerScribe Sr. Implementation Consultant - Responsible for customer change acceptance of PowerScribe Speech Recognition for Radiology systems.

Plan and conduct customer’s onsite kick-off meeting to establish project scope, timeline milestones, and required customer and company resources.

Preform onsite hardware and software installation. Document and report successes and defects to product engineering.

Perform database queries and review error logs to solve software, network, and HL7 interface problems.

Plan and conduct onsite voice training and go-live support. Report successes and defects to company and customer stakeholders.

Develop and document updates to implementation tools and methodologies used by onsite training/implementation resources.

Assist engineering with tracking/documentation of BETA software installations.

EDUCATION

Baldwin-Wallace College – B.A. Business Administration, major Accounting

Certified Public Accountant – State of Ohio, 1996

WILLING TO TRAVEL

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