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Customer Service Medical Assistant

Location:
United States
Posted:
February 10, 2016

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Resume:

Monique Robinson

** ********* ****** *****, ** **638

Mobile: 267-***-**** E- Mail: acthd4@r.postjobfree.com

PROFESSIONAL PROFILE

Highly motivated professional with extensive experience in accounts receivables, account management, medical assistance, and customer service. I am a timely coordinator of projects and activities in dynamic work environments. I am also proficient at data entry and database management, a resourceful yet creative problem-solver with the ability to adapt quickly in challenging situations. I am capable of thriving in a team oriented atmosphere yet exceeding competent working independently. Driven to learn and apply new ideas and skills. I am looking for an Accounts Receivables, Medical Assistant or Office Administration position in which I can utilize my skills and allows opportunity for personal growth.

EXPERIENCE

1/2014-present Cardiology Associate of Princeton Princeton, NJ

Accounts Receivables/Biller/Medical Records/Receptionist

I have reduced the outstanding insurance debt by 30% and patients’ debt by 40% brining accounts receivables outstanding debt to 0.98% in 6 months. I use a turnkey system to make sure no debt is more than 60 days outstanding. I do this by maintaining spreadsheets for office productivity on a month to month basis and audit procedure logs such as echocardiograms and nuclear stress test to ensure outstanding debts remain under 1% outstanding. I answering patients billing inquires and discuss the payment options available for them to satisfy the balance and keep account current. I post and deposit insurance/patient payments into the EMR system with superb accuracy in a high volume environment, while reviewing and processing all claims to primary and secondary insurances for office/hospital/offsite facilities such as nursing homes/assisted living/etc . I work denied claims and appeal the necessary claims with my turnkey system. I process incoming and outgoing medical records request from attorneys, insurance company audits, physicians, and patients. I assist the front desk with patient’s registration into EMR system, collecting co-pays and other miscellaneous fees, and utilize Navinet to get referrals/authorizations.

11/2009-1/2014 Geriatric Treatment Resources LLC Pennington, NJ

Office Manager/Medical Assistant

During my time at Geriatric Treatment, I assisted my physician with patient’s exams while managing the office by answering phones/sending faxes, taking messages, filing charts, collecting co-pays, scheduling appointments, dealing with insurance companies’ audits & bill pay, etc.

11/2007-01/2008 Urology Group of Princeton Princeton, NJ

Medical Assistant Externship

While completing my Medical Assistant Externship I received hands on training in blood collection and urinalysis. I generated and maintained confidential patient files and assisted with other office clerical duties. I also demonstrated my knowledge of maintaining a safe and sterile work environment on a daily basis.

06/2006-06/2007 Thomas Edison College Trenton, NJ

Registrar Clerk

During my time at Thomas Edison College I resolved customer grievances in a timely matter and met pre-set quantity and quality requirements for phone production. I was also responsible for reviewing and processing written correspondence through the vision system in accordance with caller request. I maintained an extensive and comprehensive filing and record keeping system while processing extremely confidential customer information.

05/2004-10/2005 Princeton House Behavioral Health Princeton, NJ

Financial Counselor

In this position I was responsible for managing patient health care accounts including assessing and approving in-patient care based on financial evaluation and guidelines and providing patient consultations. I Served as a financial liaison with health care insurance companies. My duties also included managing a patient database, keeping patient records organized and a number of clerical tasks.

EDUCATION

Harris Technical School Hamilton, New Jersey

Medical Assistant Cert #728260 4/2007- 1/2008

Mercer County Community College West Windsor, New Jersey

Business Administration 8/2006 – 6/2008

SKILLS

Certified in First Aid & CPR

All Microsoft Office programs

Knowledge of Medical Terminology

EMR & EHR Software

Word Corel

Phlebotomy

Billing & Coding

Customer Service



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