James Rowley

acthcs@r.postjobfree.com

Summary

Accomplished executive with track record of building winning products for SaaS, Cloud, and enterprise markets. Specializes in developing strategy and aligning people and process against it.

-25 years of experience leading teams up to 350 people across multiple geographies.

-Trusted executive partner, creating company and product strategy around key drivers of Customers, Growth, Competition, Cost, Quality, Risk, and Technology.

-Expertise in Product management, Engineering, Research, Marketing, Operations and Support.

-Focus on empowering teams to make decisions and think radically differently to sustain continuous innovation.

-Relentless at aligning People and Projects with Business Objectives to ensure execution at every level of the organization.

Experience

ClearCare July 2014 - Present

VP of Product, Engineering & Operations

Company is the leading Enterprise Application provider for the Home Care Industry,

• Defined and launched 6 new products with 18 month product roadmap

• Created Product organization from inception and grew entire team to 100 people

• Managed engineering, research, operations, IT, and customer support and Onboarding

• Selected, managed and grew off shore development team

• Recruited and hired senior leaders across all departments.

• Worked with executive leadership team to define corporate strategy and deliver a model for execution including creation of Company wide PMO

• Implemented and staffed new organizations around customer onboarding and customer support

• Created Cloud operation team to manage 300% Customer growth in 18 months Strategy Consulting May 2008 – Present

Helping various companies to establish or enhance their development organizations.

§ Serve as interim VP of Engineering,

§ Conduct strategic assessments of engineering organization, processes, and systems

§ Coach and mentor engineering management

§ Design, streamline or scale up engineering organizations and/or develop processes

§ Recruit senior engineering talent helping to assemble world-class teams,

§ Architect software products

§ Establish an initial roadmap for operational success Skoll Foundation June 2012 – January 2013

CTO (Interim)

Skoll and Cisco formed a partnership to explore how to enable cross-sector collaboration to accelerate.social change through leveraging technology leveraging the power of the Skoll Network. James Rowley

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• Created 12 – 18 month execution roadmap for the partnership

• Recruited senior level resources to work on pilots Baynote December 2011 – May 2012

CTO (Interim)

Baynote had undergone a change in leadership and needed help in developing recommendations for strategy.

• Performed initial assessment of organization and technology delivered recommendations to Board and Management.

• Requested to implement recommendations and develop job description for new CTO

• Delivered on time quality releases during interim Adchemy January 2011 – October 2011

SVP, Engineering & Operations (Interim)

Company is a leader in the online search advertising space,

• Defined and launched new products through partnerships with Microsoft, Accenture, and Yahoo

• Managed engineering, research, client services, partner management, IT, and customer support

• 100+ Team including developing offshore capability in the Philippines

• Recruited and hired senior leaders across all departments.

• Repaired relationship with Accenture and developed a 18 month roadmap for the partnership

• Worked with executive leadership team to define corporate strategy and deliver a model for execution

• Implemented and staffed new organizations around customer implementation and customer success

• Reduced cost to serve by 50% and increased engineering throughput by 100% in 6 months

• Achieved aggressive revenue targets

GoGrid May 2008 – December 2009

Advisor & Coach, Strategy, Engineering & Operations Company is a leading provider of Enterprise Cloud Infrastructure

• Provided technology, business and organization strategy consulting to CEO, VP of Engineering, and VP of Operations & Support

• Supported executive team in the re-organization and hiring of new leadership in Engineering

(including heads of development, program management, product management, and network and systems, and QA)

• Organized and facilitated business leadership strategy planning offsite

• Coached engineering leadership on achieving aggressive goals around quality, delivery, and customer support

• Rolled out product development lifecycle, agile methodology, and customer support process Pure Digital Technologies (Acquired by Cisco) May 2006 – January 2008 Senior Vice President, Engineering

James Rowley

acthcs@r.postjobfree.com

Company is the provider of innovative imaging solutions for the mass market, including the Flip Video family of digital camcorders.

• Managed 80+ Team distributed across 4 countries including contractors

• Worked with executive team in defining 12 – 18 month roadmap to refocus resources on new product line while managing customer expectations with legacy products

• Recruited and hired senior leaders across product management, program management, and engineering

• Delivered On-Time product with aggressive BOM reductions on 4 generations of product leading to a successful purchase by Cisco

QRS Corporation (Public Company acquired by Golden Gate Capital) January 2002 – January 2005 Senior Vice President, Global Engineering, Support, Operations & Chief Technology Officer Company makes collaborative software used by more than 10,000 retailers, vendors, and manufacturers to carry transactions, synchronize product information, and integrate processes in a SaaS environment

• Managed 350 person team across 5 countries supporting 10,000 customers in 24x7 99.998 SaaS environment

• Recruited Vice Presidents across Product Management, Engineering, Customer Support, Consulting, Operations and Information Technology.

• Reengineered products, services and processes from Customer Acquisition to Production including overseeing a Multi-language and country ERP implementation of SAP

• Reduced operation costs 20 million dollars in first 18 months contributing towards goal of Profitability and successful sale.

• Rearchitected and replatformed entire suit of products from mainframe to Unix based LAMP in 18 months with no down time.

• Defined and launched 3 new additional products based on new architecture in first 12 months seamless to customers.

CrossWorlds Software (IPO & Acquired by IBM) December 1997 – January 2001 Senior Vice President, Engineering, Operations & Chief Technology Officer Company provides business integration software that unites and extends business processes across 30 Enterprise Applications.

• Participated in Company roadshow leading to a successful IPO

• Grew a team of 20 to 120 including Product Strategy, Management, Engineering, QA & Support

• Published works in Industry periodicals, spoke at conferences and Analyst roadshows

• Represented CrossWorlds on standards boards, team filed 5 patents

• Delivered 6 generations of product to Fortune 100 customers leading to an acquisition by IBM Siebel Systems (IPO & Acquired by Oracle) December 1995 – January 1998 Vice President, Application Engineering

Company is leading provider of CRM software for the Enterprise Market

• One of the first 50 Employees of Siebel

• Managed team in Engineering, Technical Account Management and Product James Rowley

acthcs@r.postjobfree.com

Oracle Corporation January 1988 – December 1995

Various positions in Engineering, Support & Consulting Company is leading provider of Enterprise Software Non-Profit /Volunteer

Great Nonprofits January 2009 - Present

Board Member, Volunteer Chief Technology Officer

Is the leading place where real people share their reviews and stories about nonprofits

• Designed and launched platform supporting over 30 millions calls per year

• Create Star Alliance partnership program for distribution of content

• Assisted in Fundraising and Grant development

Education

New York Institute of Technology

Specialties

Execution, Leadership, Creativity, Innovation and Empowerment A thorough technical understanding of architecture, systems and operations and Customer Success Business Strategy, Product management, Product strategy, Product architecture, Program management, Software Development, Team Building, Agile, Saas, Clout Computing, Process Improvement, PaaS, Iaas

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