Customer Service Sales
Resume:
LATIFAH ATKINS
*** ******* ***., ******* ****, IL 60409 acthc6@r.postjobfree.com 202-***-****
OBJECTIVE
Ambitious student with excellent research, time management and problem solving skills.
SKILLS & ABILITIES
Efficient and reliable team player
Professional demeanor
Exceptional customer service
Strong communication skills
Quick learner
Highly organized
Computer proficient
Self-motivated
Adaptability
Enthusiastic
MS Windows proficient
POS systems expert
Multi-tasking ability
EXPERIENCE
SALES COASTAL SUBSCRIPTION AGENCY – PHOENIX, AZ
11/2014 – 11/2015
Travel to different neighborhoods and suburbs going door-to-door with the goal of selling magazine subscriptions.
Work an assigned territory, often up to 30-50 houses or locations per day.
Write up orders for magazines.
Take payments such as cash or check.
GENERAL LABOR NU-WAY STAFFING – JOLIET, IL
08/2014 – 10/2014
Swept floors and stored equipment at the end of each shift.
Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Picked up incoming stock and delivered materials to designated locations.
Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
CASHIER KMART – LANSING, IL
08/2013 – 08/2014
Greeted customers promptly.
Directed customers to store locations.
Received customer payments.
Assisted customers in selecting items based on needs.
Completed purchases using Point of Sale systems.
Collected and stored coupons.
Trained new cashiers on procedures, customer service and sales techniques.
Assisted on sales floor as needed to maintain service standards.
BUSINESS DEVELOPMENT REP. RIDGEWAY CHEVROLET – LANSING, IL
02/2013 – 06/2013
Effectively managed a high-volume of inbound and outbound customer calls.
Initiated operations improvements to improve overall call center productivity.
Pursued all website inquiries in specific territories to increase potential customer base.
Quoted prices, credit terms and other bid specifications.
Evaluated current service needs and product satisfaction levels with established customers.
Negotiated prices, terms of sales and service agreements.
JANITORIAL STUDENT HEALTH CENTER – CARBONDALE, IL
06/2012 – 09/2012
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Steam cleaned and shampooed carpeted areas.
Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner and sponges.
Collected, sorted and transported recyclable materials.
Sanitized bathrooms, showers and locker rooms.
Kept janitorial closets clean and organized.
Dusted all furniture and fixtures thoroughly and carefully.
Cleaned in and around the buildings, prioritizing safety at all times.
Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
CASHIER BABA’S FAMOUS STEAK AND LEMONADE – CALUMET CITY, IL
05/2010 – 06/2011
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Handled currency and credit transactions quickly and accurately.
Strictly followed all cash, security, inventory and labor policies and procedures.
Performed all position responsibilities accurately and in a timely manner.
Diligently restocked work stations and display cases.
Prepped items for later use to save staff time during busy hours.
EDUCATION
ELIM OUTREACH TRAINING CENTER, HOMEWOOD, IL
CERTIFICATION
3.0 GPA
Completed coursework in Phlebotomy
SOUTHERN ILLINOIS UNIVERSITY CARBONDALE, CARBONDALE, IL
NONE
2.5 GPA
Some college coursework completed
THORNTON FRACTIOANL NORTH HIGH SCHOOL, CALUMET CITY, IL
HIGH SCHOOL DIPLOMA
2.2 GPA
General studies
REFERENCES
GENESIS BISHOF, SUPERVISOR
RIDGEWAY CHEVROLET
JOHN GOODLOE, MENTOR
SOUTHERN ILLINOIS UNIVERSITY CARBONDALE
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