MARIA ALVEAR

**** ******* ***.

South Plainfield, NJ 07080

Cell 908-***-****

acthc5@r.postjobfree.com

Dear Colleague,

My name is Maria Alvear, and I am seeking employment within your facility. I am currently an Office Manager for the Merry Maids cleaning service in Whippany, NJ. I oversee a team of 20 employees and am responsible for the general management of the office. Being an office manager of a team that size makes me very versatile, and has honed my customer service skills over the years. I am ambitious, responsible, self- motivated, well-mannered and hard working. As the general manager I must also be a quick learner and thrive in a fast-paced environment. I am extremely well organized, with strong attention to detail and multi-task. I am honest and very reliable.

As my resume shows, I have 21 years of experience in my field, and I am ready and willing to take on more of a challenge, as well as share my vast experience with a new group of equally motivated individuals. I am looking for full time employment that will allow me to grow and develop my career within my current field.

Thank you for your consideration.

Sincerely,

Maria Alvear

MARIA ALVEAR

1200 Clinton Ave.

South Plainfield, NJ 07080

Cell 908-***-****

acthc5@r.postjobfree.com

Objective

To obtain a position with an organization where my experience, knowledge, and skills will allow me the opportunity for growth and development in my field of expertise.

Education

High School Education Quito, Ecuador

Interior Design Major Quito, Ecuador

Experience

1994-Present - Office Manager, Merry Maids Whippany, NJ

Summary of Responsibilities:

Manage Customer Relations

a)Work with customers to ensure they’re satisfied with service and receive pro-active input related to areas of improvements.

b)Regularly inspect work to ensure the team is delivering against our high standards.

c)Accommodate special needs to ensure customers remain loyal to company and recommend our services to others.

Drive Sales and Revenue

a)Work with customers to ensure we schedule efficiently to drive sales and revenue.

b)Follow up on outstanding customer payments to ensure company cash flow.

c)Work with team to actively reduce costs when possible.

Ability to recruit, Train and Develop Team Members

a)Actively recruit team members that can deliver against our high company standards.

b)Provide formal training to ensure team leaders understand our processes and build customer satisfaction.

c)Coach team members via regular inspections that reveal areas of opportunities and strengths.

Strong Administrative Skills

a)Hard working and disciplined approach.

b)Proficient in all usual office systems.

c)Ability to communicate in English and Spanish.

Maria Alvear

acthc5@r.postjobfree.com

908-***-****

Make one person happy each day-even if it’s yourself.

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