Thuy Thu Pham

Santa Ana, CA ***** 714-***-****

www.linkedin.com/in/thuythupham acthc0@r.postjobfree.com

Senior Software Test Engineer

Minimize Costs While Delivering Quality Software with High Customer Satisfaction

Deliver bottom line impact of high quality product to Quality Assurance / Customers by executing well designed, requirement based documentations. Detail-oriented, thorough, and multi tasks to research issues, troubleshoot, and identify root cause to accomplish test schedule deadline.

Passionate in building good relationship for the company with the customers. Mentor customers to maintain the system onsite / in country, for potential future contracts for the company. Strong background in performing functional, regression, performance, load, stress, and data validation tests. Develop framework, maintain, and upgrade UFT (QTP) automated test scripts to reduce verification time, test cost.

Areas of expertise include:

Export Compliance DoD System Aerospace Requirement Analysis

Plan / Procedure Development Requirement Validation System Integration Troubleshooting

Design Failure Analysis System Engineer Procedure Execution Regression Testing

Performance Testing Black Box Testing Functional Testing Manual and Automated Testing

Testing Methodologies Bug Tracking Defect Reporting UFT (QTP) Scripting

Technical Skills

Platforms

Windows, UNIX (UNIX, Linux, Solaris, AIX)

Language

Java, SQL, VBScript

Database & Tools

Oracle, MySQL, DOORs, UFT (QTP), Web based GUI, client server, apache

Professional Experience

THALES RAYTHEON SYSTEMS COMPANY, Fullerton, CA 2006 – 2015

Senior Software Engineer II 2014 – 2015

Analyzed and mapped requirements, developed test plans, procedures, installation scripts, and tools for testing of software / hardware. Executed manual / automated tests. Performed Discrepancy Reports (DRs) validation testing. Supported Systems Engineering process to ensure that new requirements were testable. Maintained system acceptance test procedures as new capabilities / enhancements were added to software baseline. Debugged, trouble shot, root cause analysis, and recommended corrective actions to developers.

Applied Scrum Agile methodology to prioritize performance tests over time, increasing test efficiency and reducing test time.

Applied Scrum Agile methodology and collaborated with small CSCI test team to design and implement enhancements of testing process, effectively completing CSCI test phase 1 month ahead of schedule.

Brainstormed development team and test team good test procedure strategy and deployed best practices, eliminating redundant test cases or verification.

Developed UFT scripts to run daily build confidence tests and regression tests, reducing verification times by 90%.

Attended critical chain meeting, resolving issues effectively within timely schedule.

Coordinated with system engineers and developers to troubleshoot, analyze, reproduce hardware / software issues, generate problem report, and track bug fixes, maintaining schedule 100% on time, within budget.

Mentored customers in writing procedures, integrating, validating, and performing manual test, building relationships with customers and increasing customers’ satisfaction for future potential add-ons and contracts.

Cross-trained colleagues for effectiveness and quality of test to increase flexibility, completing test time 1 month ahead of schedule.

Thuy Thu Pham acthc0@r.postjobfree.com Page Two

THALES RAYTHEON SYSTEMS COMPANY (Continued)

Senior System Test Engineer I 2006 – 2014

Generated test procedures. Executed formal conduct with QA and customers to ensure system remained compliant with QA process and customers’ requirements and satisfactory. Analyzed Test results, documented, filed, and maintained proper reports and documents. Utilized military standards (6016, 6011) of different links to script Data Link Simulator (DLS) inputs to the system.

Participated in software design, system integration, isolating and reproducing bugs on based system – C / C++, hardened AIX 5.3, AIX 6.1, IPv4, and IPv6 operating system on an IBMP520 Server.

Designed and created HMI Interface Requirement Specification (IRS) in DOORs, helping System Engineer meet deadline.

Implemented new test cases and verification success criteria for Global Positioning System Next Generation Operational Control System (GPS OCX) Data Collection Processing (DCP) group which ensured late test phase completed. Gained key stakeholder buy-in based on thoroughness of success criteria.

Developed HMI Java objects for Tactical Display Framework (TDF) system and outperformed testing Combined System Test for entire TDF system within 3-month timeframe. Received Engineer of the Year 2011.

ACE*COMM, Gaithersburg, MD 2000 – 2006

Test Engineer, Technical Support Engineer

Provided customer support on NetPlus Enterprise Operating Support System (EOSS) project. Designed, developed and implemented test procedures, and test data in compliance with NetPlus Requirements. Upgraded test servers and customer servers. Tested web applications, multimedia, network, client-server, and database projects on UNIX and Windows operating systems, Solaris 2.8, Oracle 9i and 10g Web based GUI, client server, and apache environments.

Developed and executed SQL scripts, assessing situations where standard procedures had failed in isolating or fixing problem equipment.

Provided troubleshooting and technical support to customer field engineers, technicians, and customers, satisfying customers’ requirements and needs.

Reported design, reliability, and maintenance problems to engineering for fastest fixes, certifying customers’ satisfaction. Received President’s award 2006.

Involved in customer installation and training program, collaborating and building relationship with customers.

JOUVE DATA MANAGEMENT, Irvine, CA 1998 – 2000

Production Coordinator

Setup, executed QA production jobs on UNIX / Windows NT system, maintained production files and databases, and created backups. Converted Customer data into training manuals / texts on compact disks via UNIX base. Acted as Program Manager Liaison for data deliveries to customers.

Education

Bachelor of Science (BS), Computer Science, California State University-Fullerton, Fullerton, CA

Current course: Android Development

Personal Information

Clearance: Secret

Professional Development

Six Sigma Specialist

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