IMTIAZ HAJI

Robbinsville, NJ ***** 609-***-**** acthby@r.postjobfree.com

QUALITY ASSURANCE SPECIALIST

Quality Assurance Specialist with more than 17 years of enterprise product quality assurance experience including test planning, implementation and test execution. Talented in performance testing, benchmarking and QA processes; competent in multiple database query tools. Excellent at quickly identifying high level test strategies and problems. Collaborative and team oriented with effective communication and problem solving skills.

Funtional and System Testing

Performance testing

UAT

Test Strategies and Test planning

Client/Server Based testing

WEB, .Net and XML

IVR(Interactive Voice and Response)

Relational Database

TOAD; SQL Developer

Team Collaboration

Organizational Skills

Agile/Scrum

TECHNICAL SKILLS

Applications: SQL Navigator, TOAD, SQL Developer, MS Office (Excel, Word, Access), Lotus 1-2-3, Microsoft office outlook, Progress, Unix, Oracle 11g, Citrix, HP Quality Center, Quick Test Professional, Database Query tools (SQL)

Languages: Visual Basic, C, SQL

PROFESSIONAL EXPERIENCE

VERIZON WIRELESS 08/2010-12/2015

Senior Quality Assurance Tester

Perform detailed manual functional testing, Coordinate system integration testing, manage user acceptance testing with Marketing, Finance and business team for MCS (Mobile Content Solutions) group and WEB based application. Manual Testing of Customer Care IVR(Interactive Voice and Response) /CTI Applications and Call Routing Applications.

Developed/Created new testing standards and procedures to meet agile development process and SDLC process to speed up manual testing and help business generate new revenue via new products

Served on a number of mid- to large-size agile and scrum projects, consistently meeting tight timelines.

Prepared detailed Test Plans and perform functionality testing, XML and web GUI testing

Performed testing for large and complex projects, contributing to company’s expansion of content-based products

Attended code-reviews, design-reviews and requirement overview and provide feedback to the team members

Reviewed functional, system integration, regression and performance test cases with Developers, Analysts, Operations, DBA, and Middleware teams and performed manual testing

Performed analysis and indentify gaps while developing test cases and use cases

IMTIAZ HAJI

Robbinsville, NJ 08691 609-***-**** acthby@r.postjobfree.com

Verizon Wireless Senior Quality Assurance Tester (continued)

Worked with other interfacing application such as POS, VISION, IVR, SCM, WFM, DMD, CCES, DVS, CACS etc to set up test data, develop test plans and share test scenarios to be executed to reduce redundant testing and trouble shoot issues

Validated data by querying the database using SQL Navigator, TOAD, SQL Developer

Analyzed and tested XML to verify services and subservices used for various kinds of transactions.

IVR(Interactive Voice and Response) Testing (End to End IVR testing, verification of IVR codes, Step codes and Element codes in database). Enhanced Customer Experience.

Set up and monitor Call Center connections for the clients. Troubleshoot Call center issues. Work closely with end users to understand and resolve the issues.

Have working knowledge of testing applications on iPAD Tablet. Performed Device testing and other service change transactions on iPAD Tablet.

As a QA/Technical Lead, lead the responsibility of analyzing the requirements, estimating LOE’s, identifying and assigning the resources and tracking the project status, addressing the issues with interfaces.

Support enterprise release night testing and weekend post release validation

PRUDENTIAL FINANCIAL 02/1999 - 04/2010

Senior Quality Assurance Specialist

Defined, created, manually executed, and maintained Test Strategy, test plans and test cases covering various phases of testing (Functional, system, defect, interface and performance). Applied standard test methodologies. Reviewed and provided feedback on System Architecture. Used Cognos to generate reports, and DM Express to compare large size files, Quality Center to write test plan test run and document issues, Database Query tools – SQL Queries, Toad.

Tested functions of new, modified, and existing features of proprietary applications in order to verify performance with established requirements and guidelines

Assisted in creating traceability from business requirements, to functional specifications, to test strategy, which helped find any missed requirements, early in life cycle

Helped convert inception-to-date activity for over 400,000 contracts from the Skandia AS400 to the Prudential mainframe. Developed queries to ensure all expected data converted properly

Created and maintained SQL queries to support sales department and customer service reps with scheduled sales activity downloaded to create reports through MS Access

Acted as UAT tester to ensure that commission and compensation changes properly flowed into reporting documents and that integrity remained intact

Imtiaz Haji

Robbinsville, NJ 08691 609-***-**** acthby@r.postjobfree.com

OTHER RELEVANT EXPERIENCE

American International Group- Quality Assurance Specialist

EDUCATION

Bachelor of Science, Bachelor of medical science, Bhopal University, India

Certificate Computer Courses - Apple, Oracle, Visual Basic, C, SQL, Unix.

LANGUAGES SPOKEN - English, Hindi, Urdu, Persian

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