Nathan E. Stout

**** ****** ** # * ****: (***) 948 - 9600

Dundalk, MD 21222 Email: acthbb@r.postjobfree.com

Technical Operations / Management / Sales & Marketing

PROFESSIONAL SUMMARY

A proven successful track record including manufacturing machine operations, technical operations, dispatching and fleet management, sales, providing an array of customer service support mixed with leadership skills. Establishes, develops and maintains relationships with clients, co-workers and cohesively works with decision makers at all levels. Proven ability to draw clear and concise conclusions from multiple data sources and translate effectively. Self-starter with the ability to work with minimal supervision and is comfortable making important decisions independently. Achieved success with interpersonal and communication skills including the ability to effectively communicate information clearly and concisely to internal and external audiences via phone, text, in person and email. Go getter and get it done attitude, excellent multitasker with a strong work ethic and the conscious ability to meet stringent deadlines with accuracy while working calmly under pressure. In all positions held provided leadership, guidance, coaching and motivation to self and coworkers who desired similar results with work. Ability to exercise significant judgement and discretion in sensitive matters, exhibits punctual attendance and flexibility in schedule as needed.

EXPERIENCE

Field Communication Technican Comcast

2006 - 2016 Baltimore, MD

• Responsible for performing residential video, data and telephony installations and service calls

• Versed in trouble shooting service issues from tap to home

• Maintained truck inventory, upkeep of company vehicle, upheld strict safety regulations

• Well versed in the changing metrics and technologies of the cable industry, use of cable test equipment, broadband equipment, computer operations and mathematics

• Ability to lift and carry loads of 70lbs or more.

• Confidence and ability to access crawl spaces, attics, perform jobs from high places approximately 18 – 20 ft off ground

• Provided analytical and operational data to department leaders and field personnel through various media, including text, email, telephone, Instant Message and in person

• Upheld OSHA guidelines

• Assists in training / co-sitting, providing leadership, motivation, mentoring of new team mates

• Enrolled in Learning Portal classes, Mandatory and Voluntary, Product Knowledge Courses, Comcast University Courses, External Online Leadership Classes

• Demonstrates a high degree of self-motivation for daily work

• Maintains a professional appearance & work schedule, works Over Time as needed or requested/offered

• Upheld process guidelines as required, met deadlines in an efficient, timely manner

• Communicated information to other departments and co-workers as required

Customer Service & Sales Associate IKEA

2006 - 2007 Baltimore, MD

• Maintained call center database, data entry

• In-bound call order & sales taker

• Versed in company product information, ability to answer customer questions knowledgably

• Resolved issues by researching information and offering solutions to customers

• Met deadlines in an efficient, timely manner

• Communicated information to other departments and co-workers as required

• Demonstrated a high degree of self-motivation for daily work

• Maintains a professional appearance & work schedule, works Over Time as needed or requested/offered

EDUCATION

• Mohave High School

Bullhead City, AZ

COMPUTER EXPERIENCE and ADDITIONAL SKILLS

Internet savvy with proficiency in dispatch application programs, order entry programs: Microsoft Office, Dispatch Application, Cable Data, Workforce Management Application,email, social media websites, internal instant messaging, Avaya & Cisco phone systems, VOIP, Call Center Applications.

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