Customer Service Manager
Resume:
t***** Sundance,
El Paso Tx. *****
Phone915-***-**** Cell:915-***-****
E-mail acthb3@r.postjobfree.com
Richard R. Valenzuela
Seeking a position where I can utilize my skills and work experiences to meet your expectations toward a challenging career.
Summary
-17 years of experience in the Hospitality, Customer Service and in the Job Training Industry. Extensive knowledge in all areas of a business, and customer service operations. Proven ability to learn quickly, identify problems, and initiate corrective action. Comfortable in fast-paced, high stressed situation, focus on attention to detail. Able, to motivate personnel to high performance standards and excellence. Excellent communication skills.
Experience
C.E.O Enterprises, El Paso, Tx. 9/2014 to present
Job Developer, Skills Trainer and Job Coach
Work for a state funded organization that places individuals with disabilities into the work force. This would include:
-Job Developing - Provided constant communication with prospective employers that can provide employment for the disabled clients. Also, explanation of the state laws and the requirements for each individual.
-Job coaching- Provided side by side constant monitoring to each individual throughout the initial placement of their employment.
-Job skills- Discussing with the individual certain strategies, expectations and transitioning into the work force that would make them successful.
-Personal skills- Provide personal guidance in how to present themselves to the employer, included hygiene, appropriate apparel, and grooming skills.
-Interviewing skills- Provide different scenarios and strategies to help each individual become successful at their interviews.
-Resume Developing and Application Assistance- Assist in formatting and developing resumes for the each individual to given to the prospective employer.
-Supportive employment services- to make sure each individual that is placed is successful, and the employer is satisfied.
Sparrows Spirits and Pies El Paso, TX 1/2011 to 9/2014
Managing member- Owner/Operator
-Ran full operations of the restaurant and bar. Ordering merchandise and keeping inventory of all products for the use of daily operation.
-Responsible for the restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
-Responsible for the restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
-Maintained safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.
-Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
-Have full understanding of all state and federal regulations and necessary paperwork needed for the full operation of the restaurant and bar. I was an intricate part of creating a new product and concept in the El Paso community.
-In charge of all training, scheduling and payroll for all employees.
Ardovinos Desert Crossing, Sunland Park, NM 8/2010-5/2012
Front of the House Trainer/Server
-Offered dining service for patrons at this dining restaurant, which conventionally served 4 - courses/meal
-Detailed Knowledge of Menu
-Alcohol Certification
-Knowledge of Alcoholic Beverages Mixing and Serving
-Good Work Ethic, Teamwork a very high plus.
-Guest Skills are excellent, and ability to relate and make guests satisfied..
Sodexo, UTEP Food Services 3/2010-7/2010
Team Leader trainee
-Worked in the Back of the House Training: learning recipes, prepping food before sold to customer.
- Worked the Front of the House Training: Computer Systems, Cash outs, Register, Taking of money.
- Started different systems to make the business work well which includes: Prep sheets, line checks, weekly inventory, pars and many other projects. How to maintain the bar area: checking of IDS, daily inventory, customer service, better leadership skills, etc.
Applebee’s Restaurant- El Paso, TX. 8/2009 -12/2009
Front of the House Manager
Managed and operated a very high volume restaurant, was trained at every single position that was in the restaurant. Was in charge of keeping of money deposits, cash outs, payroll, weekly inventory, and computer systems. Was in charge of the Back of the House: pars, inventory, following with recipes. Was also, in charge of the best customer service in the business.
Auntie Pastas and Clear springs Restaurant - Nacogdoches, TX. 8/2006 - 7/2009
Front of House Manager
-Managed operation of two high volume restaurants (one building two concepts) and staffed of over 90+ employees. In charge of the front of house of Auntie Pasta’s Restaurant and bar. Supervised dining room, gallery personnel and scheduling. Managed computer systems, inventory, daily cash outs, deposits, budget, and the highest level of customer service.
- Created a Happy Hour for Auntie Pastas which nearly doubled out liquor sales on a weekly basis.
- Revised Menus and Training methods, to ensure of high quality of Customer Service.
- Decreased Liquor, Meat, and Produce inventory, by setting up pars and having weekly counts of all three aspects.
- Reduced Staff turnover rates by having successful seminar programs: TABC certification, serve safe classrooms, wine classrooms, service classrooms, bar classrooms, and menu classrooms.
Auntie Pasta’s Italian Restaurant-Nacogdoches TX. 2000-2006
Bar Trainer
- Was in charge of nightly inventory, bar reports and customer service.
- Mixed ingredients to prepare cocktails for customers at our bar, for wait staff and for our customers in out sections.
-Supervised 6 Employees
- Was responsible for all To-go and for Catering Orders.
- Collected payments, and operated the cash Register.
- Checked Identification of customer to make sure that they were of age and Tabc memberships.
Head Wait staff Trainer-
- In charge of the entire new wait staff Training
- Menu Knowledge, Up selling and suggestive selling, different forms of waiting tables, Bar and wine knowledge, customer service, and different levels of stress.
Headliners Sports Bar and Grill Nacogdoches TX. 2005-2006
Bartender-
- Prepared Cocktails and Drinks for customers and for cocktails waitresses for a high volume College Bar.
- Monitored and Maintained inventory of alcohol and different supplies.
- Performed physical Activities: unloading and loading of alcohol and beer, escorting certain guests out of the door.
Education-
Stephen F. Austin State University, Nacogdoches, TX. 2000-2005
Major: Kinesiology and Minor: Health Sciences
University of Texas at El Paso, El Paso TX. 1998-2000 & 2010-2012
REFERENCES:
Richard Bustamante
El Paso Park and Recreations
El Paso, Tx. 79901
Keith Edward Acosta
Supervisory Detention and Deportation Office
Karnes City, Texas
Jeremy Wolfe Executive Food Coordinator Benevivir El Paso, Texas 915-***-****
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