EDGAR CHAN

Cell: 561-***-**** • E-mail: acthan@r.postjobfree.com

Junior IT Systems and Support Specialist

PROFESSIONAL EXPERIENCE

Windows 7 Migration Specialist, Express Scripts, Port St. Lucie, FL Nov 12, 2015 to Jan. 4, 2016

§ Performed clean installations of Windows 7 from Windows Xp

§ Installed applications, migrated files, and test computers functionality

§ Utilized SCCM remote control and Lync software for remote users

§ Performed hardware PC upgrades

§ Utilized Active Directory in an Enterprise environment Help Desk Associate, AMERICAN MEDIA INC., Boca Raton, FL Sept 11, 2015 to Sept 25, 2015

§ Relocated and tested functionality of workstations, printers and associated peripherals

§ Uninstalled applications and wiped out data on various computers Help Desk Technician, AMERICAN MEDIA INC., Boca Raton, FL October 2013 to February 2015

§ Maintained and troubleshot desktops/laptops in a Windows Xp, 7, 8 and Mac OS X platforms

§ Migrated Windows Xp to 7 desktops/laptops workstations

§ Installed and configured local/network printers and scanners

§ Troubleshoot network connectivity, e-mail and other related issues

§ Performed timely workstation hardware and software upgrades

§ Maintained user accounts (on boarding/off-boarding) in Active Directory by correcting user access problems, password resets and assigning appropriate rights and privileges

§ Utilized and maintained the Solarwinds Help Desk Ticketing System

§ Maintained hardware assets inventory

§ Supported iPhones, iPads and BlackBerry mobile devices Account Manager, GROUP FMG, Boca Raton, FL November 2011 to October 2013

§ Liaised and coordinated workflows between client and the offshore Photoshop operator team

§ Ensured timely work completion according to company standards and timeframes

§ Installed and tested software in the client's computer

§ Troubleshot issues that arose in the day to day operation

§ Transmitted print ready PDFs to the printer

§ Prepared billing invoices

Desktop Publishing Supervisor, VERTIS COMMUNICATIONS, Boca Raton, FL June 2002 to November 2011

§ Managed and supervised desktop operators

§ Checked color quality of high resolution scanned images against original art

§ Marked up appropriate color moves for color correction/edits and image manipulation as requested

§ Managed and troubleshot proofing systems

§ Transmitted final files to the printers

§ Coordinated with the TWiST/DALiM specialist for workflow modifications and streamlining processes CERTIFICATIONS

CompTIA A+ (June, 2015), CompTIA Network+ (July, 2015), MCP/MCTS (Oct. 8, 2015) EDUCATION

New Horizons Computer Learning Center, West Palm Beach, FL (Sept. 2015) Completed course: Networking Security Professional Preparatory Professional References will be provided upon request Software: Microsoft Office 2010/2013 Suite/365, Lync, Solarwinds Ticketing System, Bomgar Remote, DameWare Mini Remote, Adobe InDesign, Adobe Acrobat/Distiller, Adobe Photoshop

Operating and Network

Operating Systems:

Windows Xp, 7, 8, 10. Mac OS X, iOS, Windows Server 2012 R2 (Basic), Networking: WAN and LAN Topologies, Active Directory, VPN, TCP/IP, DNS, DHCP Hardware: PC and Mac

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