Matthew Stephenson

Waldorf Astoria Orlando - Bellperson - Hilton Worldwide

Orlando, FL

actha7@r.postjobfree.com - 407-***-****

WORK EXPERIENCE

Waldorf Astoria Orlando - Bellperson

Hilton Worldwide - Orlando, FL - March 2015 to Present Responsible for transferring and storing guest luggage

• Respond to guest inquiries and requests in a timely, friendly and efficient manner

• Serves as lobby ambassador, assisting with any guest questions or comments

• Greets and escorts arriving and departing guests to and from their accommodations Waldorf Astoria Orlando - Guest Service Agent

Hilton Worldwide - Orlando, FL - September 2014 to March 2015 Greeted and completed guest registration using luxury language

• Used up-selling techniques to promote hotel services and maximize room occupancy

• Inputted and retrieved guest information from a computer

• Handled and exchange all types of payments and currencies Magic Kingdom - Guest Relations

Walt Disney Company - Orlando, FL - December 2013 to September 2014 Worked extensively with both desktop and mobile device.

• Assisted Guests with language assistance services, ticketing, and dining reservations.

• Acted as the communication hub for Magic Kingdom, handling escalations and resolving guest concerns.

• Communicated and partnered with other areas inside and outside Disney Parks to solve guests' needs

Walt Disney World Resort Concierge

Walt Disney Company - Orlando, FL - October 2013 to December 2013 Responsible for Guest check-in and check-out procedures.

• Assisted Guests with ticketing, dining reservations and special service needs.

• Handled cash, foreign currencies, credit card transactions, traveler checks, and discounts.

• Worked closely with My Magic+ technology.

Main Street Operations

Walt Disney Company - Orlando, FL - June 2012 to October 2013 Responsible for having a broad understanding of Walt Disney World ticket media.

• Greeted Guests and worked closely with Guest Relations to ensured a positive experience when entering the Magic Kingdom.

• Ensured the safety of guests onboard the WDW Railroad Attraction and responsible for spieling safety guidelines over a microphone.

Paper Lab Tester

Norpac Paper Company - Longview, WA - July 2008 to October 2011 Tested paper on various types of machines and equipment.

• Inputted data into Excel spreadsheets and Word Documents.

• Communicated results and data over the phone to various companies around the world.

• Job involved heavy use of computers.

EDUCATION

BA in Information Technology

Colorado State University - Global Campus

July 2013 to Present

Information Technology

Washington State University - Vancouver, WA

August 2010 to June 2012

Associates of Arts

Lower Columbia College - Longview, WA

September 2008 to May 2010

ADDITIONAL INFORMATION

Skills

• Broad knowledge of computers and programs such as Microsoft Word.

• Years of guest service skills and experience.

• Great understanding of OnQ and similar programs.

Contact this candidate