Rob Kirst

**** ***** **** *******, *** York ***** 716-***-****

actha3@r.postjobfree.com www.linkedin.com/in/robkirst

Operations & Team Leader

Business professional with 15 years of experience building and leading teams, managing highly efficient operations, and building and maintaining excellent customer relationships. Expertise in:

Transportation / Warehouse Operations & Logistics – Deliver highly efficient operations through attention to detail and accuracy, and excellent problem solving abilities. Maintain operational objectives, budgetary costs, and inventory accuracy; facilitate continuous improvement.

Human Resources – Experienced in recruiting, training, motivating, and evaluating the performance of team members. Interact daily with employees, providing leadership and mentoring.

Customer Relations – Build long-term customer relationships through continuous delivery monitoring, accessibility, and high standards of integrity.

Professional Experience

Core-Mark International – Buffalo, New York 2009 – Present

Assistant Transportation Manager

Manage the daily operations of the Buffalo Cross Dock. Provide leadership and direction to a route delivery supervisor and 11 route delivery personnel. Coordinate daily delivery routes and schedules; maintain high standards of safety and security. Address and resolve account discrepancies and delivery issues; conduct customer audits to ensure customer satisfaction. Manage relationship with the company’s outside truck leasing and rental company.

Helped open and start up the Ohio Distribution Center, trained five transportation supervisors.

Consistently met on-time delivery objectives and maintained overtime to below company standard.

E.P. Kirst & Sons – Hamburg, New York 2000 – 2008

Route Delivery Supervisor, Hamburg Division (2005 – 2008)

Trained, supervised, and developed a team of 12 route delivery personnel; conducted annual employee evaluations. Loaded trucks and delivered product to customers throughout Western and Central New York regions, per customer order and route delivery sequence. Managed a truck fleet of up to 13 CDL delivery trucks.

Warehouse Manager, Buffalo Division (2002 – 2005)

Managed the operation of the Buffalo Division’s regional warehouse space, with responsibility for all aspects of personnel administration. Coordinated warehouse delivery routes and employee schedules; motivated, organized and encouraged teamwork within the workforce to meet productivity targets. Visited customers to monitor the quality of service. Placed and received all orders from manufacturers to ensure inventory availability; performed monthly inventory; reported sales, profits, accounts receivable and collections using AS-400.

Sales Associate (2000 – 2005)

Managed existing customer accounts and called on prospective new customers. Continued in sales role throughout my career at E.P. Kirst. Acted as a customer service specialist, assisting in resolution of customer complaints, answering questions, and ensuring overall customer satisfaction. Increased overall territory sales by 25% in the Buffalo Division while increasing the customer base.

Education

B.A. Organizational Development, Hilbert College – Hamburg, New York, 2016

A.A.S. Business Management, Erie Community College – Orchard Park, New York, 2002

High School Diploma, St. Francis High School – Hamburg, New York, 1999

Community Leadership

Alumni Association President, Saints Peter and Paul Community School, (2011 – Present) – Founded and currently lead the Saints Peter and Paul Alumni Association. Organize alumni fundraisers and events to benefit the school.

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