CLIFF DIAMOND

IT MANAGER & NETWORK ADMINISTRATOR

**** ****** ***, ****** ** 60433 - PHONE: 815-***-**** - EMAIL: acth82@r.postjobfree.com

CAREER SUMMARY:

High performance IT leader with a history of consistently delivering successful results. 10+ years of experience as an IT Manager/Network Administration, desktop IT support in an enterprise environment. A highly articulate communicator, excellent project manager, experienced supervisor and trainer. I consistently demonstrate distinguished organizational skills and creativity; effectively develop individual, departmental and organizational goals to accomplish objectives.

EMPLOYMENT:

STEPAN COMPANY - ELWOOD IL April 1998 to Present

IT Manager / Network Administrator

Modernized the operation of our IT group through innovation and implementing new technologies by working with my peers and upper management to ensure IT delivered value to the company.

Analysed, managed and designed 70 database applications that enhanced current system processes that have saved the company 10 million dollars over the past five years.

Designed and manage a best of class emergency communication system that has saved lives and 100 thousand dollars in equipment.

Support and manage the Help Desk team that maintains, at 99% success rate with a committed to level of service (SLA) of answering calls in less than 20 seconds, Web requests within 30 seconds and email within two hours.

Extensive expertise and experience delivering IT solutions in a manufacturing environment.

Manage projects; prioritize resources that support daily business activities to ensure that critical business needs are being addressed.

Manage the budget, staffing, and end user training across 3 locations.

Cut the IT budget 10 thousand dollars in the past three years through software selection, testing, and in-house training.

Manage hardware and software purchasing, licensing, and inventorying.

Manage and maintain 4 SQL servers and software.

Designed, manage and administer the company Intranet site.

TUTHILL CORP - BURR RIDGE IL May 1993 to April 1998

Network Administrator

Directed the rollout of a wide area network and SAP, to include 1500 Windows desktops, 30 NT Servers in 20 domestic and overseas locations.

Managed and administered NT environment for wide area network of 1500 users, to include support of all software, hardware, and peripherals

Performed duties as Help Desk support for corporate wide network and software support.

Management and administer a Microsoft Exchange email system.

US Army - Fort Lewis WA July 1985 to October 1992

Heavy Wheeled Vehicle Mechanic

Managed maintenance shop.

Repaired vehicles.

PROFESSIONAL SKILLS:

LEADERSHIP

PROJECT MANAGEMENT

MICROSOFT PROJECT

NETWORK MANAGEMENT

MICROSOFT HYPER-V VIRTUAL SERVER

VPN’S & FIREWALLS

DEVELOPER MANAGEMENT

DBA SCRIPTING

SAP/ERP SYSTEMS

PAYROLL SYSTEM SUPPORT

UNIFIED COMMUNICATION SYSTEMS

ORAL & WRITTEN COMM.

HELP DESK/ITIL PROCESS

SQL MANAGEMENT

CSS/HTML

OFFICE

OFFICE 365

WINDOWS

MAC OS

EDUCATION:

Pierce Community College 1995

Information Technology

Curriculum focuses on skills and techniques needed to provide computer-based solutions to IT.

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